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my iphone 4s suddenly turned off and never turned on, was that a malfunction? why did the phone turned of suddenly?

My iphone 4s suddenly turned off and when i tried to turn it on, the power button didn't work. I just wondering if it was normal or maybe there were a defect on my phone. this is the 4th day since i bought it and this is the first time that it turned off and never turned on. should i need to replace it or ask an assistance?

iPhone 4S, iOS 5.0.1, fido user

Posted on Nov 17, 2011 11:09 PM

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Question marked as Best reply

Posted on Nov 17, 2011 11:19 PM

See Here for


Frozen or unresponsive iPhone



Try this First... You will Not Lose Any Data...


Turn the Phone Off... ( if it isn’t already )


Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


Wait for the Apple logo to Appear and then Disappear...


Usually takes about 15 - 20 Seconds... (But can take Longer...)


Release the Buttons...


Turn the Phone On...



http://support.apple.com/kb/ht1430

3 replies
Question marked as Best reply

Nov 17, 2011 11:19 PM in response to abby_kate93

See Here for


Frozen or unresponsive iPhone



Try this First... You will Not Lose Any Data...


Turn the Phone Off... ( if it isn’t already )


Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


Wait for the Apple logo to Appear and then Disappear...


Usually takes about 15 - 20 Seconds... (But can take Longer...)


Release the Buttons...


Turn the Phone On...



http://support.apple.com/kb/ht1430

Nov 24, 2011 8:10 PM in response to AnaMusic

thank you so much for the support!... i followed the intstructions carefully. then after days had past,,, my phone suddenly shut off again. this was the second time that my iphone4s suddenly turned off and never turned on unless i press the power and home button.

do you think it is necessary to go to network's store which is fido or go to apple store for checking up what's wrong with my phone?

my iphone 4s suddenly turned off and never turned on, was that a malfunction? why did the phone turned of suddenly?

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