3 Replies Latest reply: Nov 24, 2011 8:17 PM by AnaMusic
abby_kate93 Level 1 Level 1

My iphone 4s suddenly turned off and when i tried to turn it on, the power button didn't work. I just wondering if it was normal or maybe there were a defect on my phone. this is the 4th day since i bought it and this is the first time that it turned off and never turned on. should i need to replace it or ask an assistance?


iPhone 4S, iOS 5.0.1, fido user
Solved by AnaMusic on Nov 17, 2011 11:19 PM Solved

See Here for

 

Frozen or unresponsive iPhone

 

 

Try this First... You will Not Lose Any Data...


 

Turn the Phone Off... ( if it isn’t already )


 

Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


 

Wait for the Apple logo to Appear and then Disappear...


 

Usually takes about 15 - 20 Seconds... (But can take Longer...)

 

Release the Buttons...


 

Turn the Phone On...

 

 

http://support.apple.com/kb/ht1430



  • AnaMusic Level 9 Level 9

    See Here for

     

    Frozen or unresponsive iPhone

     

     

    Try this First... You will Not Lose Any Data...


     

    Turn the Phone Off... ( if it isn’t already )


     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...


     

    Wait for the Apple logo to Appear and then Disappear...


     

    Usually takes about 15 - 20 Seconds... (But can take Longer...)

     

    Release the Buttons...


     

    Turn the Phone On...

     

     

    http://support.apple.com/kb/ht1430



  • abby_kate93 Level 1 Level 1

    thank you so much for the support!... i followed the intstructions carefully. then after days had past,,, my phone suddenly shut off again. this was the second time that my iphone4s suddenly turned off and never turned on unless i press the power and home button.

    do you think it is necessary to go to network's store which is fido or go to apple store for checking up what's wrong with my phone?

  • AnaMusic Level 9 Level 9

    You're Welcome...

     

    If you think there is a problem with your phone...

     

    Pop into your Local Apple Store and get them to have a look at it for you...

     

    Be sure to make an appointment first...

     

    Cheers,