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ipod nano 1st gen replacement program

Hello


I read about the problems and the program online and applied and was found that my nano is part of those affected.

Received confirmed email that a package was being sent out but i applied on sun 13th november and have not received

this package for this whole week, Apple said to expect it with 2 business days. If i have not received the package within the expected time

stated how can i send it back within the 10 days time limit they've placed to resend the nano to them?


Does anyone know what mail service they are using to send the nano replacement package out to customers in the UK?

I'm guessing it's probably royal mail (-_-)*

What is the best thing to do, as i don't want to keep a ticking time bomb around the house, and the email is sent from don't reply address?

So there is no way to contact them from my personal replacement status page, hence why i have posted here for any advice please?


Thanks in advance

Posted on Nov 18, 2011 3:18 AM

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Question marked as Best reply

Posted on Nov 18, 2011 8:41 AM

hey,


i'm having the same problem.. 5 business days have passed and i didn't receive the box.

i live in italy so it's not only a UK problem.


some info would be appreciated!

199 replies

Nov 24, 2011 2:45 AM in response to sophia85

Still no box today 24th Nov (¬_¬)

Some images of what the parcel contains was posted on mac rumours a while ago

http://forums.macrumors.com/showthread.php?t=1274661


It's funny as i took the risk and charged up the 1st gen nano and it still functions perfectly.

Unlike i must add, my 2nd gen nano that has been suffering from the white screen of death where i have to continuously hold reset buttons to enter the main menu, such a pain.

I wished the fault was with this gen of nanos so i could send it away a get a working replacement.

Nov 24, 2011 8:18 PM in response to sophia85

Here is a video on youtube which discusses the return process of your original Nano as well as the issue with the delay due to backorder issues with the postage-paid boxes: http://www.youtube.com/watch?v=yo4Lg0ToVlU .

Apple's customer care representative shared with me that they are putting the 1st generation Nano back into production for a limited time so you'll get an exact replacement with nothing extra such as earbuds.

ipod nano 1st gen replacement program

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