Luckily I haven't had any issues. I actually wanted to post that I experienced great customer service because it was very simple and efficient!! The shipping was courtesy of Apple, and it was hassle free to get my new replacement Ipod.
Day 1: I completed the form and received an email from Apple they have received my request.
Next Business day: I received a UPS package from Apple to ship my Ipod Nano for free.
Next Business day: After I sent my Ipod Nano (express), I received an email to confirm they received my package within 24 hrs...and then a second email the next day to advise they shipped out my replacement by UPS (express).
Next Business day: I received my New Ipod Nano protected in foam.
I didn't need to wait long at all.
In October 2012 I first signed up for the replacement program. I submitted the request online and receive an email telling me to expect a shipping box to come in the mail. I waited until January 2013 and hadn't heard anything, so phone Apple. The person on the phone wasn't familiar with the Nano replacement program, but to their credit did some research to get me an answer. I had to wait on hold for a while, but the end result was a promise to get a shipping box to me. They setup a new service request, and I recieved the box in a couple days. I packaged my old Nano and sent it back the next business day, and received back the replacement within about 3 business days. I was very impressed to have the service to that quickly once it was started (shipping from Ontario to Saskatchewan and back so fast). The replacement was an iPod Nano 6th generation with 8 GB RAM. No cords or headphones were included. Hey, one can't complain about having an old 1GB Nano whose battery had failed replaced with a newer 8GB Nano at no charge. Thanks Apple.
I guess I am the first to post from 2014 on this. I filled out the link requesting the replacement and a day letter got a grey bag from apple for me to place the ipod and free shipping label.I posted the next day and it has been about 8 days now and my status still says package has been shipped to me and not the ipod has been recieved at Apple. No idea if this will change soon as getting worried
I live in the UK ?