I finally found a USB cable to connect my headphones, but I cannot find original driver disk.
Does anyone out there have the original drivers disk and could they make an .ISO image for download to all of us who need it????
Thx.
iPhone 3GS, iOS 5.0.1
The Jabra BT620s is a plug-and-play device which does not require any drivers. The Support page for the Jabra BT620s is back up on the Jabra web site at http://www.jabra.com/sites/mobile/na-us/products/pages/jabrabt620s.aspx?tab=supp ort#UID8.
If you have any other questions or concerns, you can contact Jabra's Product Support Group by calling 800-327-2230 or by email at techsupp@jabra.com.
The Jabra BT620s is a plug-and-play device which does not require any drivers. The Support page for the Jabra BT620s is back up on the Jabra web site at http://www.jabra.com/sites/mobile/na-us/products/pages/jabrabt620s.aspx?tab=supp ort#UID8.
If you have any other questions or concerns, you can contact Jabra's Product Support Group by calling 800-327-2230 or by email at techsupp@jabra.com.
If the device did not require drivers, why was there a drivers disk when I bought the product? Why then does Windows ask me to insert the "install" disk? Why does not the upgrade see the device on my computer? I need the driver for this device and sure hope someone still has a disk that can create an .ISO file?????
I can assure you that there was never a "drivers disk" included with the Jabra BT620s. If there was a CD at all, it would have included just the User Manual, but I've opened a few "new" 620s here and there's no CD in the packaging at all. As I stated, the product is plug-and-play - the User Manual describes how to listen to music from a PC using the USB cable (the microphone doesn't work in USB mode) - 1. Attach the USB cable to the device and your PC. 2. Wait 10 seconds and then press the answer/end and play/pause buttons simultaneously.
If you're trying to use the Jabra BT620s as a Bluetooth device, the drivers it's asking for would come for the device that brings Bluetooth into your PC. Individual Bluetooth devices do NOT require drivers but rather the form of Bluetooth communications (or Profiles) they use, DO. In the case of the BT620s these profiles are HSP (Headset Profile) and A2DP (Advanced Audio Distribution Profile) for stereo communications.
Well, let's see what I am interpretting here..."I am lying", is what JabraSupport is saying. My Computer is also lying when it askes for the disk. Can I ask if you are familiar with a very OLD BT620s that I purchased when they were first being marketed? I have had this unit for nearly 10 YEARS and I can remember the original disk these old units were sold with! I cannot UPGRADE the firmware on this device because I DO NOT HAVE THE ORIGINAL DISK so that I can get the "bloody" thing to connect..............
Oh, I do not expect to get any help on this because APPLE and JABRA are more interested in deveoping technology to make the rich richer than support the old BULL^^^^^^^ that they have abandoned...............
The 5.0 upgrade to the IPHONE *****! It is so slow now that I hate the friggin thing and cannot wait to get rid of the POS.
The Jabra BT620s was first marketed in 2006 and while that's a year before I started working for Jabra, I believe I know enough about the product, and Bluetooth products in general, to assist you. As I said, individual Bluetooth devices NEVER require drivers when connecting via Bluetooth - it's the device that brings Bluetooth into the PC that does. The only driver necessary would only be a requirement if you're connecting the BT620s to the PC via the USB cable. However, the product, since its infancy, has always been plug-and-play.
I'd suggest downloading the latest firmware here:
http://www.jabra.com/_gnimages/43a19110-c5c8-49be-a4b7-d06365709025/Jabra%20BT62 0s.zip
and updating your BT620s.
I'd check the USB cable - some cables are wired differently than others - more or less connections depending on their intended use (charging only, partial or full connectivity). Try a different cable to be sure. I can't answer why your PC is asking for a driver otherwise - it could be the cable or maybe there's something wrong with the headset at this point.
As long the device is functional, Jabra will support it.
I have tried that firmware upgrade, and it says, "Access Denied" everytime I try to run it.
As far as the USB cable, it is the correct wiring and when I plug the device in, Vista "sees" the new hardware and attempts to load the drivers for the device. Since the device is OBVIOUSLY NOT plug and play, it is looking for a disk, cannot find drivers on-line, and finally fails. The computer does not, nor can not see it because there are not drivers installed.
OK, AFTER NUMBEROUS ATTEMPTS AND FINALLY GETTING AN XP MACHINE TO "SEE" THE HEADPHONES, I GOT THE COMPUTER TO UPDATE THE FIRMWARE. WHAT A PAIN IN THE YA YA, BUT I AM GLAD TO SAY THEY ARE NOW WORKING WITH THE IPHONE 5.0 UPGRADE.
Guys, I am writing this to confirm to all that firmware upgrade of BT620s via above quoted link works and my Jabra connected instantly and flawlessly to ipad2 ios5. I had to make it on an xp pc. Did not start on win7, but i think i gave uo quickly, as it was starting surprisingly slow on xp. Thanks!
I am trying to do the same with my jabra BT620s but I keep getting "access is denied" when I run the programme and the 'next' button is always greyed out. Any hints?
I experienced the same...it took it about 15 min to start.. Next button was greyed out etc...I restated the installation and left it like this for about 10min. It finally started. I never got access denied msg.
ALthough this is an old thread, I am just now trying to upgrade my own Jabra BT620s firmware and am getting the greyed out next button, even though I've exchanged several emails with support and done everything they've told me, including resetting the Jabra by plugging it into the power cord for less than 10 seconds.
Are you saying that if I let that window with the greyed out button just sit, it will eventually allow me to click it and run the upgrade? I think they longest I've let it sit and watched it is five minutes.
Thank you very much!
I've been having the same issue, myself. Thing is, it may not work at all in Windows 7. What version OS are you working on?
Thanks,
Tom
Jabra
Oops, sorry. I'm on XP Professional, which is what I thought other people said it was working on just fine.
Thanks,
Meg
As I wrote, I used an XP PC. I lwaited about 10 min. Good luck!
How about 8 hours? Yeah, no luck again. You know, I just hate having this perfectly great set of headphones I can't use with my iPad 2. Would you be willing to have me send you my set and you upgrade the firmware for me since you're having luck with it and I'm not and then sending it back? I'll pay postage. I know this sounds awfully naive and foolish, but they're no use to me the way they are. 😟
Jabra BT620s drivers?
