iMac crashes since upgrade to Lion.

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Level 1

0 points

iMac crashes since upgrade to Lion.

Since my upgrade to Lion (10.7) my iMac crashes at least once a week. There is no pattern I can identify. The log/report is consistently as follows:

panic(cpu 2 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b6168, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000540, CR3: 0x0000000000100000, CR4: 0x00000000000206e0

RAX: 0x0000000000000200, RBX: 0xffffff806afd9ec4, RCX: 0x000000000e89c004, RDX: 0xffffff806afd9ec4

RSP: 0xffffff807fb9be70, RBP: 0xffffff807fb9bea0, RSI: 0x0000000000000002, RDI: 0xffffff806afd9ec4

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x8000000000100000, R11: 0xffffff80002d8200

R12: 0xffffff800b945d38, R13: 0x0000000000000000, R14: 0x000039b67990eafd, R15: 0x0000000000000000

RFL: 0x0000000000010206, RIP: 0xffffff80002b6168, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000000000000540, Error code: 0x0000000000000000, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff807fb9bb30 : 0xffffff8000220702

0xffffff807fb9bbb0 : 0xffffff80002c266d

0xffffff807fb9bd50 : 0xffffff80002d7a1d

0xffffff807fb9bd70 : 0xffffff80002b6168

0xffffff807fb9bea0 : 0xffffff80002b3935

0xffffff807fb9bec0 : 0xffffff80003456fa

0xffffff807fb9bf60 : 0xffffff8000340e79

0xffffff807fb9bfb0 : 0xffffff8000820057

BSD process name corresponding to current thread: kernel_task

Mac OS version:

11C74

Kernel version:

Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432

System model name: iMac11,2 (Mac-F2238AC8)

System uptime in nanoseconds: 63455886443692

last loaded kext at 12922139092958: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)

last unloaded kext at 12988403223986: com.apple.iokit.IOAVBFamily 1.0.0d22 (addr 0xffffff7f8078d000, size 36864)

loaded kexts:

com.sophos.kext.sav 7.3.0

com.rim.driver.BlackBerryUSBDriverInt 0.0.64

com.apple.driver.AppleHWSensor 1.9.4d0

com.apple.driver.AppleBluetoothMultitouch 66.3

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMCCSControl 1.0.26

com.apple.kext.ATIFramebuffer 7.1.2

com.apple.driver.AppleMikeyDriver 2.1.3f7

com.apple.driver.AppleHDA 2.1.3f7

com.apple.ATIRadeonX3000 7.1.2

com.apple.driver.AGPM 100.12.42

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.1

com.apple.driver.AirPort.Atheros40 501.58.1

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4

com.apple.driver.AppleLPC 1.5.3

com.apple.driver.AppleBacklight 170.1.9

com.apple.driver.AppleUSBCardReader 3.0.1

com.apple.driver.AppleIRController 312

com.apple.iokit.SCSITaskUserClient 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.iokit.IOAHCIBlockStorage 2.0.1

com.apple.driver.AppleUSBHub 4.5.0

com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2

com.apple.driver.AppleEFINVRAM 1.5.0

com.apple.driver.AppleAHCIPort 2.2.0

com.apple.driver.AppleUSBEHCI 4.5.0

com.apple.driver.AppleACPIButtons 1.4

com.apple.driver.AppleRTC 1.4

com.apple.driver.AppleHPET 1.6

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.4

com.apple.driver.AppleAPIC 1.5

com.apple.driver.AppleIntelCPUPowerManagementClient 167.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1

com.apple.driver.AppleIntelCPUPowerManagement 167.0.0

com.apple.driver.AppleMultitouchDriver 220.62.1

com.apple.driver.IOBluetoothHIDDriver 4.0.1f4

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.1.3f7

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.ATI5000Controller 7.1.2

com.apple.kext.ATISupport 7.1.2

com.apple.iokit.IOFireWireIP 2.2.4

com.apple.iokit.IOSurface 80.0

com.apple.iokit.IOBluetoothSerialManager 4.0.1f4

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.AppleHDAController 2.1.3f7

com.apple.iokit.IOHDAFamily 2.1.3f7

com.apple.iokit.IOAudioFamily 1.8.3fc11

com.apple.kext.OSvKernDSPLib 1.3

com.apple.iokit.IO80211Family 411.1

com.apple.driver.ApplePolicyControl 3.0.16

com.apple.driver.AppleSMC 3.1.1d8

com.apple.driver.IOPlatformPluginFamily 4.7.5d4

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.0.16

com.apple.driver.AppleBacklightExpert 1.0.3

com.apple.iokit.IONDRVSupport 2.3.2

com.apple.iokit.IOGraphicsFamily 2.3.2

com.apple.driver.AppleUSBHIDKeyboard 152.3

com.apple.driver.AppleHIDKeyboard 152.3

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4

com.apple.iokit.IOBluetoothFamily 4.0.1f4

com.apple.iokit.IOUSBHIDDriver 4.4.5

com.apple.driver.AppleUSBMergeNub 4.5.3

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.7

com.apple.iokit.IOCDStorageFamily 1.7

com.apple.driver.XsanFilter 403

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IOAHCISerialATAPI 2.0.1

com.apple.iokit.IOUSBUserClient 4.5.3

com.apple.iokit.IOEthernetAVBController 1.0.0d5

com.apple.iokit.IONetworkingFamily 2.0

com.apple.iokit.IOAHCIFamily 2.0.7

com.apple.driver.AppleEFIRuntime 1.5.0

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 165.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 331

com.apple.driver.AppleKeyStore 28.18

com.apple.iokit.IOUSBMassStorageClass 3.0.0

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.1

com.apple.iokit.IOStorageFamily 1.7

com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1

com.apple.iokit.IOUSBFamily 4.5.3

com.apple.driver.AppleACPIPlatform 1.4

com.apple.iokit.IOPCIFamily 2.6.7

com.apple.iokit.IOACPIFamily 1.4

Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.64f5

Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.58.4-P2P

Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST31000528AS, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: My Passport 0730, 0x1058 (Western Digital Technologies, Inc.), 0x0730, 0xfd140000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa140000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfa142000 / 7

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

Can anyone identify the issue?

Thanks

iMac, Mac OS X (10.7.2)

Posted on Nov 19, 2011 8:51 AM

Reply

Answer 1

Top-ranking reply

Paul_31

Level 6

14,160 points

Nov 19, 2011 9:05 AM in response to admfrk

loaded kexts:

com.sophos.kext.sav 7.3.0

I don't claim to understand logs but from previous postings on here I'd suggest uninstalling Sophos using the installer in your Applications folder.

See if that makes a difference - AV software often seems to be the cause of kernel panics.

If it fixes things and you still want AV protection, the one that is consistently recommended on here as being trouble-free is the donationware clamXav: http://www.clamxav.com/download.php

Reply

Answer 2

admfrk Author

Level 1

0 points

Nov 20, 2011 8:02 AM in response to Paul_31

Thanks Paul_31 I'll give it a go and maybe post back in a couple weeks.

Reply

Answer 3

dasherpr

Level 1

8 points

Dec 7, 2011 3:18 PM in response to admfrk

I have the SAME kernel panic constantly. Did uninstalling Sophos do the trick for you?

I have a MacBook Air (new model) and get the same error.

I am thinking it's either the USB hub or Sophos.

Reply

Answer 4

admfrk Author

Level 1

0 points

Dec 7, 2011 7:06 PM in response to admfrk

Uninstalling Sophos did not do the trick. However since November 20th it has only happened once. It seems to happen when I have multiple applications open accessing the internet, although I can't reproduce it on demand.

Any other ideas would be great.

Thanks

Reply

Answer 5

dasherpr

Level 1

8 points

Dec 7, 2011 7:47 PM in response to admfrk

It only seems to happen to me when I'm at the office. My setup there:

1. Additional external monitor hooked up to the Thunderbolt port through my old Mini DV adaptor

2. My Time Machine external HD hooked up to one of the USB ports

3. A 4:1 USB hub where I have an old Microsoft wireless keyboard/mouse combo that has been in our office forever, the Apple Ethernet adapter (my Air has no built-in Ethernet), and a Fujitsu scanner.

I guess any one of those things could be the culprit.

If anyone out there has any ideas (should I post the log from the kernel panic?), PLEASE help. My 1 year-old MacBook Pro 13 was PERFECT (Snow Leopard). My new Lion MBA... not so much.

Reply

Answer 6

admfrk Author

Level 1

0 points

Jan 4, 2012 2:25 PM in response to admfrk

Hi dasherpr,

Do you or did you have Blackberry Desktop Manager installed? It was the only odd thing I notice in the report. I used to have BDM installed for my gf but now that she has her own MBP I removed it. It seemed to have left several files behind. As you can see from the report com.rim.driver.BlackBerryUSBDriverInt 0.0.64 was kicking around. Getting to my point I looked into the BDM uninstaller and manually removed all the files from their corresponding directories and "knock on wood" it's been a month since and I haven't had the kernal crash. This is the only advice I can add for now.

Cheers

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