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Recurring events not syncing and updating

Hi,

I have an iPhone 4S syncing via iCloud to Outlook 2010 for PC (Win 7, 64 bit. & iTunes 64 bit also installed). The issue I have refers only to recurring appointments not single "one off" items.

I have appointments that recur in a pattern (the pattern is not important here). Any new recurring appointment made either on the phone OR on the PC WILL sync correctly and appear on the other device.

I can edit any field of the appointment (start/end time, location, notes etc.) of the series, again on either phone or PC, and the changes sync and are reflected on the other device.

If however, I edit a single occurrence of the series, (again on either device and specifically make or change a note) and save my change for that occurrence, the other device will not update or reflect the change.

No error or other dialog box appears. The syncing spinner on the phone runs. and the change is saved on the device on which the edit was done.

Does anyone have any suggestions or experience of this issue and, more importantly how to fix so as ALL changes are reflected after syncing??

Looking forward to your replies & thanks in advance.

iPhone 4S, Windows 7, Outlook Professional Plus 2010

Posted on Nov 20, 2011 2:07 AM

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Question marked as Best answer

UPDATE:

Spoke to Applecare yesterday afternoon. Initial contact has accepted this issue as a newly discovered bug, and appears to affect only PC/Outlook users (I do not know if Mac/Outlook users are affected) and it has been escalated to software engineers for resolution.

The issue appears to be between the iCloud server and MS Outlook interface. Any changes made to an individual instance of a recurring event are not being published in the cloud, if edited on the PC, and and changes of a simmilar nature are not being published on the PC if edited from the phone despite being received by the cloud. Users in a totally Mac only environment are not affected.

I and they do not know and could not tell me if any existing edits which reside within Outlook on the PC will sync after the fix has been created. Contact stated that due to the release of iOS 5 their work load is quite heavy and a fix might take anything up to 2-3 weeks at least.

As a work-around, I would suggest that anyone who needs to edit a single occurrence of a recurring event, make the edit on the phone as it will be received by the cloud, and you will at least have a backup with transmission to Outlook after the resoloution is in place.

As I know more I will post. If any one has anything further to add please post also.

Posted on Nov 21, 2011 3:46 PM

3 replies
Question marked as Best answer

Nov 21, 2011 3:46 PM in response to Houndstooth64

UPDATE:

Spoke to Applecare yesterday afternoon. Initial contact has accepted this issue as a newly discovered bug, and appears to affect only PC/Outlook users (I do not know if Mac/Outlook users are affected) and it has been escalated to software engineers for resolution.

The issue appears to be between the iCloud server and MS Outlook interface. Any changes made to an individual instance of a recurring event are not being published in the cloud, if edited on the PC, and and changes of a simmilar nature are not being published on the PC if edited from the phone despite being received by the cloud. Users in a totally Mac only environment are not affected.

I and they do not know and could not tell me if any existing edits which reside within Outlook on the PC will sync after the fix has been created. Contact stated that due to the release of iOS 5 their work load is quite heavy and a fix might take anything up to 2-3 weeks at least.

As a work-around, I would suggest that anyone who needs to edit a single occurrence of a recurring event, make the edit on the phone as it will be received by the cloud, and you will at least have a backup with transmission to Outlook after the resoloution is in place.

As I know more I will post. If any one has anything further to add please post also.

Feb 6, 2013 5:18 PM in response to BOSfan@LAX

Same here. Recurring appointments in iCal are syncing just fine to my iPhone and iPad but are not appearing on iCloud.com. I've tried exporting the calendars locally, wiping out iCloud and importing back but only get the same results. I can't figure out why the events all show properly on both the iOS devices but not on the web from my Mac.


Furthermore, with iCal closed on my Mac and just using Fantastical I get the same missing events. Once iCal is running they are there.


I'm almost considering migrating back to Google at this point. 😠

Recurring events not syncing and updating

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