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My iPhone 4S hangs (gets stuck or unresponsive) when deleting photos from the camera roll or use Messages app

I am now on my third replacement phone from Apple because of this issue. My iPhone 4S frequently hangs (gets stuck), without response, when I click on the trash icon to delete a photo, for about 20-30 seconds before becoming responsive again. I notice that this problem of freezing happens also when I use my Messages app for texts. There is no crash that occurs because the app responds after hanging for some time, therefore does not create a crash report to be sent to Apple. I never had this problem on my iPhone 4, and truly regret upgrading to the new device. I bought this phone for the faster processor, however I ended up with a device that is much slower and unresponsive. At the instruction of the multiple geniuses at the Apple store, I've restored the phone numerous times and set it up as a new device to no avail, and have lost app data every time. I've had three different phones now, and the genius cannot resolve my issue. they've even done what's called a DFU mode restore to restore the device firmware, yet no fix. Is anyone having similar issues? I'm starting to think its a software issue, although the apple store kept replacing my phone with a "remanufactured phone" even though I was within the 30 day return period. When I asked to get a new phone from the box, they told me it couldn't be done since I had my device replaced with a repair model already.

iPhone 4S, iOS 5.0.1

Posted on Nov 20, 2011 5:52 PM

Reply
17 replies

Dec 13, 2011 4:06 PM in response to misterjoey

Finally I've found someone else with this annoying problem.

I have also tried everything misterjoey has tried and to no avail. I even stopped using certian photo taking apps thinking it was the fault of the app.

I am eagerly waiting for the 5.1 update hoping apple knows about this and fixes it.

I can take up to 200 pics a day and this is seriously annoying.

Anyone who figures something out or hears about a possible fix coming up please update this thread. I am just tired of this stupid problem

Jan 31, 2012 12:05 PM in response to J6S

I got an iPhone 4S and this phone does the exact same thing!! I have 20,000 photos and that might be the problem. When I had only a few images on the phone, it wouldn't lockl up.


With the previous OS4.? I had almost 60,000 images and never had a problem.


I've noticed that Apple went from organizing images by name and folder name, then by date and now back to name.


I wonder what thay have changed to make this happen. I have Verizon phone by the way.


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Feb 5, 2012 7:59 AM in response to misterjoey

i have 16000 photos, on iphone 4S 5.0.1 and i have the same problem you mentioned. i timed it to be 22Sec of hang time before the iphone regain "consciousness" i read somewhere before that someone had 8000 photos and it took his iphone 4S 11sec to get out of trance. i think the timing is prpoptionate to how many photos you have in your phone. if anyone has a fix, please share it with us. it is really painful. having a 64GB iphone but cant put all our photos in it.. =(

Feb 29, 2012 3:14 PM in response to misterjoey

I suffer same. AppleCare can't seem to solve the problem. I did a restore from backup. Then I did a restore as new phone (virgin). Then I did a restore as a new device and then backed up from a stored backup (which does not replace media). To no avail. Some days it works fine, and on others it's extremely bothersome. The major symptoms:


1. It can take 5+ seconds to delete a photo.

2. It can take 10+ seconds for the camera app to activate. In many instances, the moment is long gone.

3. Switching from camera to video can take 5+ seconds.

4. Saving a photo that's been optimized in iOS 5 can take 30 seconds. Absurd.


Note that Photos and Camera aren't the only affected applications. What'sApp can have the same issues on occasion. Voice Memos don't respond like they should, either. I suspect that there's some behind-the-scenes operations with network feed to which iOS gives its full attention (contrary to the UX getting full attention is is historically the case). This makes the user interface painfully slow at times — and, as most of us here would agree — painfully annoying. This might have to do with changes designed around iCloud, but I'm not even (yet) using it.


The bottom line is that what used to be a quick, pretty good phone camera is now totally lackluster and unreliable for fast shots. Sometimes I think Apple spends too much time worrying about form and not enough about function.

Mar 4, 2012 2:56 AM in response to misterjoey

I have this problem too. iPhone 4s 64g with 25,000 photos, 1,300 in camera roll. I have only noticed a problem deleting photos from camera roll. I can delete one image without a problem, but if I go back to delete a second at any time later, the trash can lid stays open and Photos freezes. If I escape from Photos then re run it, I get a blank screen every time. If I escape again and re run, it eventually loads and will allow me to delete just one photo before having the same problem again.


Apple Genius bar told me to backup and restore, which I have tried but have exactly the same problem as before. None of this happened with my 3GS running IOS5.


I notice there are no suggested work arounds, apart from reducing the number of photos stored.

My iPhone 4S hangs (gets stuck or unresponsive) when deleting photos from the camera roll or use Messages app

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