Photo book order keeps getting cancelled

Question

Level 1

4 points

Photo book order keeps getting cancelled

Hi,

I´ve ordered two batches (á 25 books) from Aperture. The first batch has already arrived, but with the second batch I keep this e-mail one week after having placed the order:

"

Dear Apple customer,

Apple is unable to process your order and you will not be charged.

We recommend updating your software, previewing your print product in iPhoto or Aperture, and placing the order again.

For instructions on how to update your software, refer to:

Mac OS X - Updating your software: http://support.apple.com/kb/ht1338

For instructions on how to preview your order, refer to:

How to preview an order in iPhoto or Aperture: http://support.apple.com/kb/HT1040

---"

Can anyone help with solving this... ? I´m running OS X Lion and have ran Software Update.

iMac, Mac OS X (10.5.5)

Posted on Nov 21, 2011 12:55 AM

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Answer 1

Lovelace

Level 1

5 points

Aug 31, 2012 6:49 PM in response to abrotherus01

I have this same problem. After submitting 4 books, waiting 2 days while my order is being prepared for shipment (according to the website order status), I keep getting an email regarding misaligned text. I followed the instructions, double and triple checked and have submitted a total of 4 orders...all canceled. What would be so hard about telling me the specifics of what's wrong. My book looks perfect on the computer.

Frustrated Apple Customer

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