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Is anybody having problems opening Jpegs attachments on iPhone 4s sent in email?..imap , mac, and exchange accounts are affected. I get a spinning wheel or it bombs out!!..Help

Is any body having problems opening Jpegs sent via email as attachments. iPhone 4

I can't open and get a spinning wheel or it bombs out!..Help!! It affects iMap, exchange and mac accounts!

iPhone 4S, iOS 5.0.1

Posted on Nov 21, 2011 10:20 AM

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Posted on Nov 21, 2011 10:22 AM

Settings>Mail, Contacts, Calendars>Mail>Load Remote Images...is this On?

14 replies

Nov 24, 2011 5:59 AM in response to debbiemc01

I'm having the same problem myself only I'm on a 4 not a 4s. The problem seemed to start when I upgraded to OS5. Jpeg attachments in my email that I hav never had problems opening before won't open now. I get the spinning wheel like it's trying to download then it kind of blinks and stops. I tried deleting all my email accounts and adding them back but no luck. There doesn't seem to be a problem with any other file type.

Dec 23, 2011 1:52 AM in response to clayboy1645

I agree with you. I own the iPhone 4S and the problem seem to have started with iOS 5.

Some mails allow me to open attachments, some don't. I have problems with image and movie files. I cannot tell if it is related to the size of the files or not. Apparently not as I even a small image (screenshot) doesnt load. Taping the attachment shows the spinning wheel again, but doesn't open. Retarting mail, restarting the iPhone, reinstalling the iPhone, etc doesn't help at all. Being on Wifi or 3G doesnt make a difference. Apple!! Please help!

Jan 14, 2012 7:44 AM in response to debbiemc01

Solution for me was changing the "Load Remote Images" setting, shutting down and restarting the phone. The old messages with problems reloaded with all attachments accessible.


Background: I began having this problem recently with PDF, jpeg,vcf files and apparently now, all attachments as well as email with html links are coming through with no attachment or as empty email. This was a new problem for me. I have been backing up to the cloud, but not using a cloud email account. I have multiple accounts on the phone, six of them actually and have been set up this way for over a year without problem. Some are imap, some pop, none are through exchange.

Jun 15, 2012 10:54 AM in response to debbiemc01

i have the same problem - a few days ago mail stopped opening attachments (iphone 4, ios5.1.1) - i mean every attachment: jpg,pdf,....which i have opened before succesfully!

btw i am using gmail IMAP

seems like a bug which does not affect all users, closing mail, restarting, resetting does not help!! grrrr


the only workaround which i have found so far is to forward the message to myself - and attachments open without problems

Jul 12, 2012 1:22 AM in response to arbory

update: suddenly (since two weeks or so) attachments open again without problems.

have no clue why it stopped working and started working again.

the only thing i remember when i the problem with opening attachments started:

an illegal file name of an attachment with e.g ,;:/ which i could not open on the iphone, and saving to a computer only after renaming to a proper filename. after that i could not open any attachment for days.

but was maybe only a coincidence.

Is anybody having problems opening Jpegs attachments on iPhone 4s sent in email?..imap , mac, and exchange accounts are affected. I get a spinning wheel or it bombs out!!..Help

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