I can understand if you didn't like my unhelpful comment...as much as I can back it up with fact, I understand this is a user driven community, and that not everything can be answered, fixed, or worked on. I needed to be more patient.
So, I do apologize if my comment offended you. I honestly mean that.
But I am a bit concerned. You are a very popular poster, and I've watched you over many, many threads and I would like to thank you for being so helpful, you do get it right most of the time (which is not always the case in a lot of computer forums) and I would like to apologize...again...if an off handed comment, made in the moment out of frustration and yes a bit of anger, ruffled your feathers.
I'm left with a bit of concern though.... As a senior technical support engineer with a major software company, and someone that has done a lot of consulting work, there are so many things wrong with your attitude, especially if you want to get into the IT field and be successful.
Do you honestly think that YOUR help is SO valuable that you can just choose to giveth and taketh? You're either here to help, or you are here to not help, and learning how to deflect anger, and ego in your clients is a fundamental core skill.
So, if my comment is something your ego can't handle, and you find yourself bristling everytime someone might have a negative opinion, may I also suggest that you do not enter the professional IT world, or that you make positive steps to grow some thicker skin.
With that stated, I don't need your help...I have 15+ years of professional experience and over 25+ years total experience, and have probably forgotten more than you'll ever learn from cutting and pasting from other threads and the Apple support area's. I thought MAYBE just maybe, someone has run into this issue, and the Apple discussion forums might be fruitful.
I've found one solution anyway, so you can go back to help other people that I'm sure are much more appreciative of you and your ego.
With that said, I think that the only way to make improvements here, is to contribute positively and to be helpful, so you'll see a lot more of me posting, and giving my feedback - so much so that you'll see I'm not the one that's a douche bag.
Toodles!