iPhone 4s keeps asking for the wrong Apple ID

Question

Level 1

12 points

iPhone 4s keeps asking for the wrong Apple ID

I am on my second iPhone 4s. The first one had a faulty microphone (delay) and it was replaced by the Apple store and restored via the iCloud backup. But soon after it was restored, I noticed that anytime I plug the phone into my computer, and occasionally at other times, right after syncing the phone asks me for my Apple ID password, but the Apple ID displayed is not mine. It IS, however, the Apple ID of my wife, but that ID is only used on her laptop, was never associated with my iTunes account, or with this phone. If I delete her account and enter mine and the password, it seems to accept it, but then asks for hers again immediately. All I can do is hit cancel. When it asks for it at random times it sometimes has the ID field locked, so I can't even try to change it.

Everywhere I look in the settings of my phone, I see my Apple ID (general settings, store settings, etc) not hers.

It is possible that I once plugged the phone into her laptop to charge it, but I'm not sure about that.

I've attached some pics to show you what I mean.

My first inclination is to restore teh phone from backup, but I'm worried it will restore whatever caused this glitch.

This is more of annoyance than anything, but it is really annoying.

iPhone 4S, iOS 5.0.1

Posted on Nov 22, 2011 5:20 PM

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Answer 1

GZukes

Level 4

1,584 points

Nov 22, 2011 5:30 PM in response to rooneydog

Just go to Settings/Store and tap the Apple ID. Then tap sign out. Then sign in using your Apple ID and password. For iCloud tap on the Apple ID and you will be able to enter your Apple ID and password.

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Answer 2

rooneydog Author

Level 1

12 points

Nov 22, 2011 5:33 PM in response to GZukes

I guess I wasn't clear. The STORE and iCLOUD have the CORRECT Apple ID (mine). What I don't know is where the phone is getting my wife's ID from. My point was it is not associated with anything on the phone that I know of, but it asks for it all the time.

Picture #1 was the wrong ID. 2 and 3 were the right ID.

Make sense?

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Answer 3

GZukes

Level 4

1,584 points

Nov 22, 2011 5:44 PM in response to rooneydog

Sorry about that. Have you tried resetting your iPhone by pressing and holding both Home and Sleep buttons at the same time until the Apple logo appears (ignoring the turn off slider)?

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Answer 4

rooneydog Author

Level 1

12 points

Nov 22, 2011 5:48 PM in response to GZukes

Just tried it. no luck.

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Answer 5

GZukes

Level 4

1,584 points

Nov 22, 2011 6:20 PM in response to rooneydog

At this point, a restore from a backup may be your only choice. You may want to restore from a backup before this problem started, if possible.

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Answer 6

Nov 22, 2011 6:27 PM in response to rooneydog

Who is signed in to the iTunes store on the computer? It is possible her apps were synched to your phone. Try deleting all apps and downloading your apps directly on the phone

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Answer 7

rooneydog Author

Level 1

12 points

Nov 22, 2011 6:36 PM in response to lcpiercer

I was thinking it might be an app thing, but I don't think her ID has ever been used on my computer.

But I do notice that when I sync it asks for that password twice, which has me wondering if it is two apps causing this. Wish I could figure out which apps or songs or whatever are in her name.

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Answer 8

Dec 7, 2011 6:14 PM in response to rooneydog

I'm having the same problem, but it's with a completely random persons Apple ID. Did you ever find a solution to this?

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Answer 9

Dec 14, 2011 8:51 AM in response to rooneydog

I'm also having this problem. (in fact it asked me for the random Apple ID password while writing this post) and it drives me bonkers. I went through iTunes and looked at all the apps I have and verified it was my Apple ID and not anyone else. Considering I don't know this email address at all and I don't often let strangers buy apps on my iPhone compounds my confusion. It would be nice if one could just figure out what is triggering it.

Things I've done to try and solve it:

- Go through the Get Info on every app on iTunes and verified it was my Apple ID

- Restored my iPhone (twice) from iCloud backup. It would appear this issue is a part of my backup because after a clean wipe it doesn't happen, but when I restore from iCloud it does

- My last attempt was to email the Apple ID email address and ask who in the world they are. Maybe by random chance it was a friend of mine, but the email address doesn't shown up in any of my contact lists or friends on Facebook.

I just want it to stop!

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Answer 10

Jan 5, 2012 9:44 AM in response to David Cintron

Mine is doing the same!!!

Just got my iPhone 4S replaced because it had a rattle and now it keeps asking for TWO peoples user IDs

1 - My best friends

2 - Some random email that I've never seen (Im assuming this was the last user that had the phone before me)

Horrible!!

I'm worried that my faultly iPhone will be given to someone and my user ID pop up on thier phone!

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Answer 11

Jan 23, 2012 10:52 AM in response to T.Edwards

Any solution to this? Having the same problem, and it's killing me. Would really appreciate your help!

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Answer 12

Jan 23, 2012 11:29 AM in response to melissaleah79

What I ended up doing was just entering a few characters into the password field for the random Apple ID and then it gave me a message about the account being suspended. I haven't seen it pop up since.

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Answer 13

andy9940

Level 1

4 points

Feb 8, 2012 8:18 PM in response to rooneydog

I am having the same issue. Both ID's it's asking me for I know the person. 1 is my girlfriends and one a friend from work. Both of which I have gotten music from them in the past. After I did a restore for an unrelated issue I was getting this message every couple of minutes. What the phone is trying to do is download some music off the cloud that's tied to these other people. Click the iTunes app and if there is a number pending in your downloads this should be the issue. Get on your computer and through iTunes you should be able to cancel these downloads. I'm not at my desktop right now so I can't try it but I'm pretty sure this is the issue. I deleted them in the iTunes store app on my phone but after a minute it keeps on trying to put them back on.

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Answer 14

Apr 5, 2012 2:53 PM in response to rooneydog

Just started happening to me again too. Keeps asking for the friggin' ID on my iPhone 4S. Happening to too many people here. A couple of months ago it started doing this and then after 5.1 came out it stopped.

Apple TRULY needs to focus on this.

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Answer 15

May 12, 2012 1:00 PM in response to rooneydog

Yeah, just had the same problem but solved it.

My wifes phone kept coming up with my Apple ID so I was unable to update apps on her phone.

The reason is because they were my apps purchased under my ID

Deleted off all the apps on her phone & on iTunes (probably only needed to do iTunes but heyho) then synced again so it shows no apps on either.

Now reinstall the apps but but the ones that cost £ you'll have to pay for as originally they were bought under a different ID (mine).

Should now be fine.

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