8 Replies Latest reply: Nov 26, 2011 6:21 PM by AnaMusic
New recruit Level 1 Level 1 (5 points)

Not sure what has happened, but my iPhone 4S will not charge. I've tried 4 different cables. I've tried charging via the wall, my mac mini, macbook air, and iMac. My iPhone 4 and iPad charge with these exact cables no problem. When I plug my iphone 4s in, I no longer see the thunder bolt that usually displays when you're charging, it just shows the battery symbol that you see when your idevice is fully charged, yet my battery percentage is continuing to drop - even while plugged in. I've even restored my iphone 4s software(5.0.1) at least three times. I haven't dropped it or gotten it wet or anything like that. It just sits on the charger and the battery continues to drain.

 

Has anyone had this problem? Any ideas? Unless I turn my phone completely off, it will surely be dead by noon tomorrow.


A host of Macs and other Apple products, Mac OS X (10.5.6), I love my Macbook Air
  • 1. Re: My iPhone 4S won't charge
    AnaMusic Level 9 Level 9 (57,005 points)

    Have you tried a restart and a Reset...

     

    Restarting your device

     

    1)   Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.

     

    2)   Press and hold the Sleep/Wake button until the Apple logo appears.

     

    Follow these steps to reset your device

     

    Note: Reset your device only if it is no longer responding and the steps above do not work.

    1.   Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

     

     

    Restart / Reset

    http://support.apple.com/kb/ht1430


  • 2. Re: My iPhone 4S won't charge
    New recruit Level 1 Level 1 (5 points)

    Thanks for the tip. I tried the above, but it doesn't resolve the problem. My battery percentage says 60%, yet my phone displays the battery icon in the status bar that's shown when it's completely charged instead of the lightning bolt. If you have any more tips, feel free to share. I've been really disgusted with my iPhone 4S thus far.

  • 3. Re: My iPhone 4S won't charge
    AnaMusic Level 9 Level 9 (57,005 points)

    You're Welcome, sorry you are not having a good experience with the Phone...

     

    All I can suggest, short of returning it to the Place of Purchase, is this..

     

    Backup and Set Up as New Device

     

    http://support.apple.com/kb/HT4137

  • 4. Re: My iPhone 4S won't charge
    New recruit Level 1 Level 1 (5 points)

    Thanks! I tried setting it up as new, I tried restoring, I also downloaded iOS 5.0.1 again thinking that my software was somehow corrupt. Looks like I'm gonna have to take it in to the Apple store. Thanks for your help again. My wife's iPhone 4S works like a charm. I might switch out the sim cards while she's asleep. lol

  • 5. Re: My iPhone 4S won't charge
    AnaMusic Level 9 Level 9 (57,005 points)

    New recruit wrote:

     

    ...My wife's iPhone 4S works like a charm. I might switch out the sim cards while she's asleep. lol

     

     

     

    Good luck at the Store...

     

    Cheers,

  • 6. Re: My iPhone 4S won't charge
    New recruit Level 1 Level 1 (5 points)

    Just to follow up. I emailed Tim Cook and gave him the details. About 15 minutes ago an Apple rep called my cell(how cool is that?) from Ontario, Canada. So now I have a date with the Apple Store tomorrow(Nov 26) - Hopefully it goes smooth.

     

    One interesting thing is I never gave Tim my cell number.

  • 7. Re: My iPhone 4S won't charge
    New recruit Level 1 Level 1 (5 points)

    I went to the North Park Apple store and they gave me a new phone. After running a couple of diagnostics on it(I assume checking for water damage), she handed over a brand new beautiful iPhone 4S. All is good again.

  • 8. Re: My iPhone 4S won't charge
    AnaMusic Level 9 Level 9 (57,005 points)

    New recruit wrote:

     

    ... All is good again.

     

    That is good news... Enjoy...