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Updates and downloads are frozen.  Now what do I do?

2033 Views 13 Replies Latest reply: Nov 28, 2011 10:07 PM by BruiserTom RSS
BruiserTom Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 23, 2011 7:36 PM

I have about 3 App updates and one download that are just sitting there saying "waiting...".   It's been that way for the last couple of hours.  I have tried powering off and on.  I have tried connecting the sync cable and downloading the updates, etc. from my laptop.  They downloaded.  I synced, but the those same Apps are just sitting there saying "waiting...". 

 

My other Apps work.  Apps that use wireless can use it fine.

 

My iPad has a 14GB capacity.   About 8+ is in use and 5+ is free.  I updated to the iOS 5 last week.

 

What now? 

  • Demo Level 9 Level 9 (73,755 points)

    Go to Settings>Store>Apple ID. Tap on your ID and sign out, restart the iPad, go to Settings>Store>Sign in and sign into your account again. See if the waiting icons have disappeared or if you can tap and resume them, or tap and hold down until they wiggle and tap the X to delete them.

     

    If that doesn't work, reset the iPad.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Demo Level 9 Level 9 (73,755 points)

    I have had my own issues as well with the update and I too am a bit disappointed, however I have faith that a future update - hopefully coming soon - will get my iPad back to the way it was operating in iOS 4.3.5 - flawlessly.

     

    Try this one last thing that I can think of to try to cure the App Store Issue. Quit the App Store and restart the iPad.

     

    To quit the App Store - Go to the home screen first by tapping the home button. Quit/close open apps by e tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus (-) sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Somehow, I doubt that this will work, but it's easy to do and nothing else seems to be working.

  • Demo Level 9 Level 9 (73,755 points)

    Well let's see if we can add a little water and rejuvenate the vine. :)

     

    Actually, there are ports that iTunes prefers if memory serves me correctly. I didn't go through this whole article, but there are a number of things that you can check in this, and maybe you can finds something that you haven thought of yet. This is Apple's advanced iTunes troubleshooting article.

     

    http://support.apple.com/kb/TS3297

     

    Are you able to download new apps from the App Store without issue or is this just occurring on updates? I know you spoke about the apps not downloading from the purchase tab but what about new downloads? Have you tried a new "clean" app - one that you never had on the iPad?

     

    BTW  ... As I was starting to type this post, my biggest post iOS 5 issue crept up. Safari crashed on me for about the 4th time today!

  • Demo Level 9 Level 9 (73,755 points)

    You mentioned the ports that the iPad uses for iTunes access and something struck me about that I had read about that in the past and that's why I referenced the support article.

     

    There are a few discussions currently on this site concerning problems very similar to what you are experiencing. Those other discussions haven't turned up anything concrete as a fix either. I don't know hat else to try at this point short of restoring your iPad and that seems to be overkill to me at this point.

     

    Maybe a trip to an Apple Store and a sit down with an Apple Genius would help. Or - if you care to try this - it doesn't cost anything and you never know what you might turn up.

    http://www.apple.com/support/itunes/contact/

  • pjl123 Level 5 Level 5 (5,440 points)

    Bruiser, before you head off to the genius bar, fire up the computer one more time.  Waiting... Means that something is stuck in the queue, and nothing will work until you get that cleared out.  In i tunes, look for downloads in the app store, the music store, videos, anything.  Something is blocking the pipe.

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