Ebay not working

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Ebay not working

Hi i have safari 5.1.1 and ebay will not open i keep getting failed message which advises me server can not be found??? Please help

MacBook

Posted on Nov 24, 2011 4:46 AM

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Answer 1

Nov 24, 2011 8:44 AM in response to ana26

Several things to try.

Might be a cookies issue.

Go to Safari > Preferences then select the Privacy tab.

Click Details then type eBay in the search field then click Remove All > Done

Now empty the Safari cache.

Restart your Mac, launch Safari, try eBay.

If that does not help, if you are running Lion v10.7 disable resume > How To Disable Lion's 'Resume' Feature - MacRumors.com

If you have anti virus software installed or pop up blockers, try disabling both, see if that helps.

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Answer 2

Linc Davis

Level 10

209,547 points

Nov 24, 2011 9:27 AM in response to ana26

Please launch the Network Utility application by entering the first few letters of its name in a Spotlight search. Select the "Lookup" tab and enter "www.ebay.com" (without the quotes) in the address field. Press return. Post the output -- the text, please, not a screenshot. Then select the "Ping" tab and do the same.

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Answer 3

ana26 Author

Level 1

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Nov 25, 2011 6:37 PM in response to Linc Davis

Lookuphas started…

;<<>> DiG 9.6-ESV-R4-P3 <<>> www.ebay.com+multiline +nocomments +nocmd +noquestion +nostats +search

;;global options: +cmd

;;connection timed out; no servers could be reached

Pinghas started…

ping:cannot resolve www.ebay.com: Unknown host

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Answer 4

Linc Davis

Level 10

209,547 points

Nov 25, 2011 6:55 PM in response to ana26

Please launch the System Preferences application and select the Network preference pane. If you connect to the Internet using Ethernet, you'll see a setting for "DNS Server." If you connect wirelessly, click the "Advanced" button, then the "DNS" tab. What is the address of the DNS server?

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Answer 5

ana26 Author

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Nov 25, 2011 8:27 PM in response to Linc Davis

I use wireless and in Network under ethernet DNS is blank

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Answer 6

ana26 Author

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Nov 25, 2011 8:48 PM in response to Linc Davis

sorry i didn't read the whole message in advance tab under wireless DNS Server says 10.1.1.1

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Answer 7

Linc Davis

Level 10

209,547 points

Nov 26, 2011 4:03 AM in response to ana26

That means your router is acting as a DNS proxy. Go into your router settings and look up the address of the DNS server it uses. If it's an AirPort device, you access the settings through the AirPort Utility application. Any other kind of router probably has a web page, which you may be able to access at http://10.1.1.1/

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Answer 8

ana26 Author

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Nov 30, 2011 1:47 AM in response to Linc Davis

Thank you i went to that http address and was able to select the below option.

Domain Name Server (DNS) Address
Get Automatically From ISP

Thanks again

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Answer 9

Linc Davis

Level 10

209,547 points

Nov 30, 2011 4:45 AM in response to ana26

Change the selected DNS servers in the router to these:

8.8.8.8

8.8.4.4

Those are Google's public DNS servers. See if there's any improvement.

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Answer 10

Jan 23, 2012 9:58 AM in response to ana26

Isn't that the weirdest thing? I have had the same problem, and only with Ebay too!! I just added a dongle to get my iBook wireless again (took the Airport card out 2 years ago because of kernel panics) and since then, all week I haven't been able to get Ebay in any shape or form. Even my emails from Ebay have no photos attached!! So thanks to this thread, I found out how to use Network Utilities to send a ping - message was www.ebay.co.uk:

ping: cannot resolve www.ebay.co.uk: Unknown host. In my network preferences no DNS servers were shown, I couldn't find Advanced (10.4 thing?) and so just added the suggested Google servers as shown above, and Ebay sprang into life on my computer once more!! Thanks so much, but I would really like to know - WHY???

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