birthdays for deleted contacts still in icloud.com calendar

Per top level technical support... If you are going to delete a contact that has an associated birthday, do the following: 1. delete the birthday and save the contact with the birthday deleted. 2. make sure the birtday is no longer showing in the icloud.com calendar. 3. delete the contact entirely.


If you delete the contact without following this process, birthdays for deleted contacts will remain in your icloud.com calendar with no way to remove them.


Engineering has been notified of this issue. No ETA for a scheduled fix at this time.

Posted on Nov 25, 2011 10:57 AM

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20 replies

Dec 15, 2011 4:56 AM in response to cindysocal

I have tried this now for two days and the birthdays are still showing. I have even gone back in to Outlook and deleted all the birthdays an anniversaries and re-merged them with iCloud and still no luck. this is very frustrating and i was wondering what other solution there might be? my problem is that somehow i now have duplicate birthdays and those are really the entries that iw ant deleted.

Jul 4, 2012 12:44 PM in response to cindysocal

I have a similar problem, as reminders "just works" (I have all the rest of icloud disabled) I wanted to put contacts. But to correctly use contacts, I need to put also calendar (as iTunes sync with iPad/iPhone is all or nothing in my setup).


But a lot of birthdays are still there and I do NOT want to mess my info once more.


Sad that iCloud does not work yet ...

Dec 10, 2012 2:03 PM in response to KJCW

I'm now using iCloud, with just minor problems (some duplicates and lost info sometimes).


For this problem my solution was disconnecting from the cloud, deleting everything and then re-enabling iCloud from my trusted source, my Mac. I still have some duplicates, but far less. And in the end: who cares? Is just data.


iCloud (more or less) works, but is a sub-standard product:


* photo stream creates problems with deletions, is close to impossible to delete anything that's in PhotoStream

* contacts & birthdays, see above

* iWork is near useless, and even stupid if you compare with DropBox

* no backup on the data that's on the cloud. Once you make a mistake is easier to re-create than to recover. iCloud rules and also destroys. If you want backups you need to copy your data on your Mac to have it on TimeMachine.


Many of the issues will be easily solved with some utility functions, but, in the end, there are some idiotic genius at apple that believe that every single recovery/backup function should not exist as everything should work. But, as iCloud shows, software is a complex beast, and will ever be.


Strange that a person like Cue ignores this. He comes from IS.

Jul 2, 2013 6:03 AM in response to cindysocal

I'm having the same problems after importing another persons .vcf file, importing mine, and so on. Now I deleted all my contacts and it keeps showing me birthdays from my contacts (twice or, in some instances 4 times) AND some of the contacts of the other persons contacts.


I contacted Apple and they can see my contacts are empty, so they tested the consistency of the calendar. And that showed errors, so they escalated the problem. Now I have to wait 24 / 48 hours until they clean up everything for me. I have backups so they can delete everything if they want.


Fingers crossed.....

Jan 14, 2014 8:28 AM in response to UKCodeMonkey

I can tell you from experience, I filled out the online support form and Apple called within minutes. I told the tech what was going on, and he promoted the to an engineer who then called me. Within about 2 weeks, if I remember correctly, all was well and everything was back to normal. So I assume someone has to manually go in there and clean it up. I can tell you that my issue was related to Windows Live contact syning because the contact's birthdays were 1 day off of their actual birthday and that is a known bug. After I stopped syncing the Live contacts, the duplicates remained.


Go fill out the online support form and see what they can do for you personally.

Jan 15, 2014 4:28 AM in response to dubstir

I would have though with the amount of people that experience this Apple would be able to help quicker when someone else contacts them. From my experience the support treat this is a new case each time and spend way too long tyring to fiddle with your devices then correct the source of the problem in iCloud. I'm on the phone now, which would mean a total of 3 hours of support to fix their server issue. I'm very tempted to export my contacts/calendar and go back to gMail 😟

Jan 15, 2014 3:26 PM in response to UKCodeMonkey

The problem is that "birthdays" come from your contacts no matter where your contacts come from. I had no problem for 3 years using iCloud contacts, but for some reason I wanted to test Live contacts syning. So I did that, and there were duplicate birthdays for each contact, but each date was off by 1 day, which is a known bug in iOS.


After I removed syning, the birthdays ONLY stayed through iCloud and NOT my device, so it wasn't that big of an issue. It just annoyed me through the web interface.


I agree this should not happen at all, but since it does there should be a simple solution such as turning off then on the birthdays calendar.

Jan 15, 2014 10:31 PM in response to dubstir

I've fixed my issue sometime ago, do not remember exactly how, and now my contacts are properly represented in iCloud with their birthdays updated. Of course, after that, I was afraid to use Facebook integration and plan to do "in the future" (or never).


What probably is needed are simple "utility functions" that allows oneself to just rebuild everything. In general, if you disconnect iCloud, re-state the content locally and then re-connect & rebuild you are able to recover everything and from that point all works. Last point: having a good backup is essential.


When one contemplates "from the top" all this "iCloud not working issue" one understand why S.Jobs wanted to buy Dropbox -> Dropbox works simply better than iCloud.

Jul 29, 2014 2:29 AM in response to cindysocal

Apple had to reset things their end to remove the birthdays for deleted contacts 😟 The only way to prevent this in the future at the moment is when you want to delete a contact that has a birthday, edit the contact 1st to remove the birthday then wait until the birthday is removed from your calendar (about an hour or so I think). Then when the birthday is gone in your calendar you can delete the contact. I do hope they fix this in the end, it's too easy to delete a contact by accident then have to go through Apple support to get a reset.

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birthdays for deleted contacts still in icloud.com calendar

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