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Clamshell mode on MBP + Thunderbolt Display is broken with latest updates

Hi,


I have an early 2011 13" Macbook Pro running Lion with all the latest updates, hooked to a Thunderbolt Display with a USB Apple Keyboard and Ethernet cable plugged in. I'm also using a Bluetooth Magic Mouse with the Macbook.


Everything is working fine in clamshell mode when the computer is on : the problems occur when it's sleeping with the lid closed.


I'm expecting that pressing a key on the external keyboard should wake it up.

This actually used to work at some point between September (when I got the display) and October (when, I think, the latest Thunderbolt/SMC updates were released which broke this again)


It doesn't work anymore : pressing a key does nothing. I have to open the Macbook for it to wake up, and here's the real problem : the Thunderbolt display doesn't turn on even then, and the external keyboard is still unresponsive.

I have to either plug/unplug the Thunderbolt Display, or power cycle it for things to work again.


This is extremely annoying, especially since I'm using a vertical "BookArc" stand and need to remove the MBP from it every time to open it and wake it up.

And also because it actually worked at some point between the numerous Thunderbolt updates, and it's the last one that broke it.


Has anyone seen this ?

Posted on Nov 26, 2011 5:45 AM

Reply
51 replies

Jan 14, 2012 3:59 AM in response to tdhopkins

Guys, I think we should all make sure to call Apple and tell them about this, otherwise it may never get prioritized at all. Maybe getting a news story on Macrumors or something would help too.


I called AppleCare last month and the guy had me do a PRAM and SMC reset, which didn't help.


He then offered to help me reinstall Lion, which I politely declined as I really don't see how that would make any difference... I did mention to him that the problem has gotten worse with the latest Thunderbolt or TB Display update (can't remember which one).


He said they were definitely able to report that issue to engineering, but since I didn't go through his whole procedure (refused to reinstall Lion) I don't know whether he did.

Jan 15, 2012 4:14 PM in response to renaud Guérin

Me too.


Early 2011 MacBook Pro 15", a Thunderbolt display, Apple USB keyboard connected to the display, USB mouse connected to keyboard, a Magic Trackpad and a BookArc stand. Approx 50% of the time (or maybe every second boot with display attached), when starting up with display attached the boot takes much longer and when complete keyboard doesn't work and although the mouse pointer moves the system doesn't accept clicks via mouse or trackpad. Openning display often results in both thunderbolt display and MacBook display turning blue and staying that way...


Need to hard power off by holding down the MacBook's power button for 5-10 seconds and startup again to get things to work until the next time.


My Thunderbolt display is running 1.08 firmware, the 1.1 update claims is not necessry for my display.

Feb 3, 2012 7:24 AM in response to tdhopkins

Actually, that's my problem. If I have the machine asleep, then open it it wakes OK. I then connect the thunderbolt display. If it comes up blue, I know I'm going to have the problem. If I subsequently close the MacBook, the display doesn't take over, then opening the MacBook doesn't result in the MacBook's screen working either. This subsequently requires a force power off and restart.


- John

Feb 3, 2012 7:30 AM in response to John May

Ok my versions of the problem is this :


With my Apple keyboard plugged into the Thunderbolt display, it won't wake the Macbook from sleep, whether the lid is closed or open.

I need to click my Bluetooth Magic Mouse to wake the Macbook, and that works, but it never wakes up the Thunderbolt display. I need to unplug and plug it again so that it works.


That didn't use to happen before the latest MBP or Thunderbolt firmware update for me.

Feb 5, 2012 4:07 PM in response to renaud Guérin

Hi,


I'm also experiencing the same issue. I bought a thunderbolt display last month and I realized that it wont wake from sleep. I have a 2011 macbook pro 15 inch. Also, I can't wake the computer by typing on my main keyboard connected to the thunderbolt display.


At first I thought that it was normal because of the potential limitation of thunderbolt, but with some search I can see that I'm not alone...


It's really frustrating to pay that much for a device that cannot even wake from sleep...


Anyway, for now the solution is not to sleep my mac, but I will give a call to apple to see what it gives...

Feb 8, 2012 4:38 PM in response to renaud Guérin

You mention you have a Apple USB keyboard plugged into your Thunderbolt display. Do you also have anything plugged into the keyboard? If so unplug those devices from the keyboard and see if it helps.


Or do you have another unpowered USB hub connected to your display, I say another because the keyboard is effectively an unpowered hub. If so try without that connected or try adding power to the hub if you can.


Moving my Wacom tablet from one of the USB ports on the keyboard to a seperate port on the Thunderbolt display has – for the moment – resolved the problems I was experiencing.




After doing lots of digging around to figure out why my keyboard and such wouldn't work 50% of the time I booted my MacBook Pro with the Thunderbolt display attached I discovered these messages in the kernel log at boot time:


kernel[0]: USBF:18.735AppleUSBHubPort[0xffffff8015e82600]::FatalError - Port 2 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power
kernel[0]: USBF:18.836AppleUSBHubPort[0xffffff8015441800]::FatalError - Port 3 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power

kernel[0]: [ffffff8015f77b00][AppleMultitouchDevice::start] entered

kernel[0]: Keyboard Hub::terminate(kIOServiceSynchronous) timeout

kernel[0]: USBF:34.196AppleUSBHubPort[0xffffff8015f8ee00]::FatalError - Port 2 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power
kernel[0]: USBF:34.298AppleUSBHubPort[0xffffff8015f8d000]::FatalError - Port 3 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power

kernel[0]: Keyboard Hub::terminate(kIOServiceSynchronous) timeout

kernel[0]: USBF:49.652AppleUSBHubPort[0xffffff80142b8000]::FatalError - Port 2 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power
kernel[0]: USBF:49.753AppleUSBHubPort[0xffffff8015f8da00]::FatalError - Port 3 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power

kernel[0]: Keyboard Hub::terminate(kIOServiceSynchronous) timeout

kernel[0]: USBF:65.112AppleUSBHubPort[0xffffff8015f8c000]::FatalError - Port 2 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power
kernel[0]: USBF:65.213AppleUSBHubPort[0xffffff80142ab400]::FatalError - Port 3 of Hub at 0x40130000 reported error 0xe00002c0 while doing setting port power


Similar messages were appearing on each failed boot and were missing on the successful ones. The port power errors and the keyboard hub timeouts seemed like a definite clue! 🙂


To view the log I was using the "Console" application and selecting kernel.log in the /var/log section of the log list (left hand side of the application). You may want to look in the older kernel.log.X.bz2 files too, where X is a number from 0 to 5 on my system. The logs can be quite long, type "port power" into the "Console" application's search filter (top right of the window) to check quickly.


I discovered that typically ports on a powered USB hub can deliver 500 mA (milliamps) whereas ports on a unpowered hub typically can deilver only 100 mA. Some USB ports may be able to deliver higher current that this but it is not part of the core USB specification.


I had a Wacom tablet and an Apple mouse connected to my Apple USB keyboard which was connected to the display. Using the "System Information" application, in the Hardware -> USB section, I discovered that's around 900 mA of current requirement:

498 mA for the Wacom tablet.

100 mA for the Apple USB optical mouse.

300 ma for the keyboard itself and its built-in keyboard hub.


The MacBook Pro's USB ports can deliver upto 2000 mA (enough to charge an iPad), the USB ports on the Thunderbolt display can deliver 500 mA and the keyboard USB ports can deliver only 100 mA.


So the Wacom tablet was wanting more current than the keyboard's port could deliver and the tablet, mouse and keyboard combined was wanting more than the Thunderbolt display's USB port could deliver. Moving the Wacom tablet from one of the keyboard's USB ports to a seperate USB port on the back of the Thunderbolt display has resolved my issues -- for now at least. I've tried what must be 15 or so power off/power on cycles with the Thunderbolt display attached without issues. I'll comment again if any problems reappear, but I'm keeping my fingers crossed for now. 🙂


I don't know why it would work some of the time or if I connected the Thunderbolt display to the MacBook after boot, perhaps because most the current "in-rush" will be needed at power up time or when resuming from sleep?


It may also be worth knowing that I'm running OS X Lion 10.7.3 with all the latest updates on a early 2011 MacBook Pro 15" and for some reason my display doesn't want the 1.1 Thunderbolt display firmware update – it is still running 1.0.8 firmware.


I hope this helps someone...

Clamshell mode on MBP + Thunderbolt Display is broken with latest updates

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