renaud Guérin

Q: Clamshell mode on MBP + Thunderbolt Display is broken with latest updates

Hi,

 

I have an early 2011 13" Macbook Pro running Lion with all the latest updates, hooked to a Thunderbolt Display with a USB Apple Keyboard and Ethernet cable plugged in. I'm also using a Bluetooth Magic Mouse with the Macbook.

 

Everything is working fine in clamshell mode when the computer is on : the problems occur when it's sleeping with the lid closed.

 

I'm expecting that pressing a key on the external keyboard should wake it up.

This actually used to work at some point between September (when I got the display) and October (when, I think, the latest Thunderbolt/SMC updates were released which broke this again)

 

It doesn't work anymore : pressing a key does nothing. I have to open the Macbook for it to wake up, and here's the real problem : the Thunderbolt display doesn't turn on even then, and the external keyboard is still unresponsive.

I have to either plug/unplug the Thunderbolt Display, or power cycle it for things to work again.

 

This is extremely annoying, especially since I'm using a vertical "BookArc" stand and need to remove the MBP from it every time to open it and wake it up.

And also because it actually worked at some point between the numerous Thunderbolt updates, and it's the last one that broke it.

 

Has anyone seen this ?

Posted on Nov 26, 2011 5:45 AM

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Q: Clamshell mode on MBP + Thunderbolt Display is broken with latest updates

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  • by tdhopkins,

    tdhopkins tdhopkins Jan 13, 2012 12:04 PM in response to renaud Guérin
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    Jan 13, 2012 12:04 PM in response to renaud Guérin

    I'm having the same issues.  It's really annoying not being able to plug my MBA up to my Thunderbolt display and get going.  I have to reboot the MBA EVERY time.  I'm also using the Book arc like some others here and so the re-boot is a PITA.  I'm a recent windows convert, oh how I miss just being able to take my laptop when I want to be on the go and return it to it's dock when I'm back without having to re-boot...

  • by Drjones2006,

    Drjones2006 Drjones2006 Jan 13, 2012 11:18 PM in response to Drjones2006
    Level 1 (0 points)
    Jan 13, 2012 11:18 PM in response to Drjones2006

    So finally i was wrong , safari have nothing to do with that. same issue with or without safari in running in backgroung before closing my MB air

  • by renaud Guérin,

    renaud Guérin renaud Guérin Jan 14, 2012 3:59 AM in response to tdhopkins
    Level 1 (10 points)
    Jan 14, 2012 3:59 AM in response to tdhopkins

    Guys, I think we should all make sure to call Apple and tell them about this, otherwise it may never get prioritized at all. Maybe getting a news story on Macrumors or something would help too.

     

    I called AppleCare last month and the guy had me do a PRAM and SMC reset, which didn't help.

     

    He then offered to help me reinstall Lion, which I politely declined as I really don't see how that would make any difference... I did mention to him that the problem has gotten worse with the latest Thunderbolt or TB Display update (can't remember which one).

     

    He said they were definitely  able to report that issue to engineering, but since I didn't go through his whole procedure (refused to reinstall Lion) I don't know whether he did.

  • by andrew.lee,

    andrew.lee andrew.lee Jan 15, 2012 4:14 PM in response to renaud Guérin
    Level 1 (35 points)
    Jan 15, 2012 4:14 PM in response to renaud Guérin

    Me too.

     

    Early 2011 MacBook Pro 15", a Thunderbolt display, Apple USB keyboard connected to the display, USB mouse connected to keyboard, a Magic Trackpad and a BookArc stand.  Approx 50% of the time (or maybe every second boot with display attached), when starting up with display attached the boot takes much longer and when complete keyboard doesn't work and although the mouse pointer moves the system doesn't accept clicks via mouse or trackpad.  Openning display often results in both thunderbolt display and MacBook display turning blue and staying that way...

     

    Need to hard power off by holding down the MacBook's power button for 5-10 seconds and startup again to get things to work until the next time.

     

    My Thunderbolt display is running 1.08 firmware, the 1.1 update claims is not necessry for my display.

  • by John May,

    John May John May Feb 3, 2012 6:00 AM in response to andrew.lee
    Level 1 (0 points)
    Feb 3, 2012 6:00 AM in response to andrew.lee

    I'm haveing the same problems here, pretty close to the same config.  I've got a Early 2011 MacBook Pro 15, Thunderbolt display, USB mouse and keyboard connected to the display and ethernet connected to the display.

     

    Can anyone verify if 10.7.3 fixes this definitively or not?

     

    - John

  • by Drjones2006,

    Drjones2006 Drjones2006 Feb 3, 2012 6:15 AM in response to renaud Guérin
    Level 1 (0 points)
    Feb 3, 2012 6:15 AM in response to renaud Guérin

    10.7.3 did not fix it for me :-(

  • by tdhopkins,

    tdhopkins tdhopkins Feb 3, 2012 7:16 AM in response to renaud Guérin
    Level 1 (0 points)
    Feb 3, 2012 7:16 AM in response to renaud Guérin

    No fix here.  I have so many Apple products now and this is my biggest complaint overall.  $2,600 in a laptop and monitor that doesn't work like it's supposed to.  Not good.

  • by renaud Guérin,

    renaud Guérin renaud Guérin Feb 3, 2012 7:20 AM in response to tdhopkins
    Level 1 (10 points)
    Feb 3, 2012 7:20 AM in response to tdhopkins

    Same here, 10.7.3 didn't fix it (I didn't really expect it to : only a MBP or Thunderbolt firmware update likely will)

     

    Also, I should alter the original title of the thread : clamshell mode actually has nothing to do with it.
    It just doesn't wake from sleep at all for me

  • by John May,

    John May John May Feb 3, 2012 7:21 AM in response to renaud Guérin
    Level 1 (0 points)
    Feb 3, 2012 7:21 AM in response to renaud Guérin

    Have you guys submitted a bug report at:

     

    http://bugreport.apple.com/

     

    ?

     

    I just did so this morning.

     

    - John

  • by tdhopkins,

    tdhopkins tdhopkins Feb 3, 2012 7:22 AM in response to renaud Guérin
    Level 1 (0 points)
    Feb 3, 2012 7:22 AM in response to renaud Guérin

    Oh, well my issue is different then.  Mine awakes from sleep but won't enter clamshell mode without a re-start.

  • by tdhopkins,

    tdhopkins tdhopkins Feb 3, 2012 7:23 AM in response to John May
    Level 1 (0 points)
    Feb 3, 2012 7:23 AM in response to John May

    That link is for developers?  I know it's been reported by many though.

  • by John May,

    John May John May Feb 3, 2012 7:24 AM in response to tdhopkins
    Level 1 (0 points)
    Feb 3, 2012 7:24 AM in response to tdhopkins

    Actually, that's my problem.  If I have the machine asleep, then open it it wakes OK.  I then connect the thunderbolt display. If it comes up blue, I know I'm going to have the problem.  If I subsequently close the MacBook, the display doesn't take over, then opening the MacBook doesn't result in the MacBook's screen working either.  This subsequently requires a force power off and restart.

     

    - John

  • by renaud Guérin,

    renaud Guérin renaud Guérin Feb 3, 2012 7:30 AM in response to John May
    Level 1 (10 points)
    Feb 3, 2012 7:30 AM in response to John May

    Ok my versions of the problem is this :

     

    With my Apple keyboard plugged into the Thunderbolt display, it won't wake the Macbook from sleep, whether the lid is closed or open.

    I need to click my Bluetooth Magic Mouse to wake the Macbook, and that works, but it never wakes up the Thunderbolt display. I need to unplug and plug it again so that it works.

     

    That didn't use to happen before the latest MBP or Thunderbolt firmware update for me.

  • by pdeslaur,

    pdeslaur pdeslaur Feb 5, 2012 4:07 PM in response to renaud Guérin
    Level 1 (0 points)
    Feb 5, 2012 4:07 PM in response to renaud Guérin

    Hi,

     

    I'm also experiencing the same issue. I bought a thunderbolt display last month and I realized that it wont wake from sleep. I have a 2011 macbook pro 15 inch. Also, I can't wake the computer by typing on my main keyboard connected to the thunderbolt display.

     

    At first I thought that it was normal because of the potential limitation of thunderbolt, but with some search I can see that I'm not alone...

     

    It's really frustrating to pay that much for a device that cannot even wake from sleep...

     

    Anyway, for now the solution is not to sleep my mac, but I will give a call to apple to see what it gives...

  • by chrisjwarrington,

    chrisjwarrington chrisjwarrington Feb 6, 2012 1:20 PM in response to renaud Guérin
    Level 1 (0 points)
    Feb 6, 2012 1:20 PM in response to renaud Guérin

    Hi

     

    I've been keeping an eye on this issue as I was planning to buy a Thunderbolt display and set up a 2011 macbook pro 15 inch to operate in exactly the way being described. Does anyone know if there's been any progress?

     

    How could we raise this more prominently with Apple?

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