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Ipod Nano 1st Gen. Replacement - status/follow up?

I submitted a replacement request on 11/13 and immediately received an email confirmation. Since then I haven't heard anything, when I check the status it days"diagnosis pending", is there anyway to follow up?

iPod nano

Posted on Nov 26, 2011 2:44 PM

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264 replies

Nov 27, 2011 7:52 AM in response to sabrepuck

Just keep waiting. There has been a much higher demand than expected for returned and replaced 1G Nanos. It has said that Apple has ran out of return boxes, so it might take a few more days than expected to receive one. I qualified for a replacement and filled out the form about 10 days ago and still have not received mine either, but I do know its coming. 🙂


B-rock

Nov 27, 2011 9:33 AM in response to sabrepuck

This is the email I receive !


Dear Sam,

We have received your request for a replacement IPOD NANO. Your Repair ID is XXXXXXXX

Serial Number: XXXXXXXXX

Problem Description: iPod Hardware - iPod nano (1st gen.) Replacement Program

Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you.

Within two business days, you should receive the return instructions for the original and shipping materials for you to use. Please don't use any other package, because if the original is damaged in shipping as a result of improper packaging, it will not be eligible for service and will be returned to you unrepaired. Do not include any other items, such as headphones or a power cord, as they will not be returned to you. The ship time to Apple will be approximately two business days. Apple will send you an email when your product reaches the repair center.


2ND EMAIL



Your IPOD NANO reached the Apple repair center on 2011-11-23. We will notify you by email when your service request is complete.

Repair ID: XXXXXXXXX

Your repair status is available online.

Dec 4, 2011 3:15 AM in response to sabrepuck

I got an email in Danish from Apple that said, I would receive a replacement unit instead of my old Nano, because of the fault on the battery. It also said, that I had to send my old Nano and follow the instructions to get my Nano swapped for free. That's what makes me think, we are not getting the old one fixed.

In addition, Apple calls the campaign for an exchange campaign in the Danish email.

I don't know, if you interpret the word "replacement" differently, but in Denmark it definetely means a new iPod. And I would be surprised, if Apple had enough 1. generation Nanos left. I think, we will be getting a later edition.



Ipod Nano 1st Gen. Replacement - status/follow up?

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