Everytime I attempt to update or buy an app or song, "there is a billing problem with a previous purchase." will come up. It sends you to the account information page and I just want to get rid of the credit card information but it won't let me. We recently had attempted to input an Amex card, but it messed up and that's when this problem started.
iPod touch
Go to iTunes on the computer. Go to STORE on the left and then in the upper right click on your Apple ID, select Account, Payment Information. At the top it will display Visa, MasterCard, etc... select None.
Go to iTunes on the computer. Go to STORE on the left and then in the upper right click on your Apple ID, select Account, Payment Information. At the top it will display Visa, MasterCard, etc... select None.
There isn't a "None" option.
One you set up an account with a payment method you need to always have a payment method. Some users just purchase an iTunes gift card and use that.
Ohh okay, I see! So in order to get the "None" option I have to get an iTunes card?
I have the same problem do I have to get on the computer to select none
I am on a pre paid micro sim, i dont see any reason for me to have to use billing on a FREE app ether.
Unless you initially set up the account without a credit card Apple's policy is to require a valid payment method even for free apps.
What does a prepaid mico sim have to d with it? Te iPod touch does not use sims.
Drakousvayne wrote:
I am on a pre paid micro sim, i dont see any reason for me to have to use billing on a FREE app ether.
I have this problem, so I created a new apple I'd and put in the same card details for registration of new apple is and it says for assistance please get in touch with apple support this is doing my head in now HELP, PLEAS,
Then contact iTunes support:
So I have $40 bucks that I got from a gift card, it also won't let me buy music or apps because it says "there is a problem with the previous purchase" when I go and look for the none option on the billing info there isn't one, shouldn't I be able to buy music if I have iTunes credit even if my credit cards doesn't have money?
Just so what I sad in my previous reply.
"There is a billing problem with a previous purchase"
