11 Replies Latest reply: Dec 26, 2013 5:50 AM by lllaass
JosieFromHouston Level 1 Level 1

Everytime I attempt to update or buy an app or song, "there is a billing problem with a previous purchase." will come up. It sends you to the account information page and I just want to get rid of the credit card information but it won't let me. We recently had attempted to input an Amex card, but it messed up and that's when this problem started.


iPod touch
Reply by stevejobsfan0124 on Nov 26, 2011 4:44 PM Helpful

Go to iTunes on the computer. Go to STORE on the left and then in the upper right click on your Apple ID, select Account, Payment Information. At the top it will display Visa, MasterCard, etc... select None.

Reply by lllaass on Nov 26, 2011 4:53 PM Helpful

One you set up an account with a payment method you need to always have a payment method.  Some users just purchase an iTunes gift card and use that.

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