I cannot send email on my iPad

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I cannot send email on my iPad

Hi, I'm using ios5 on a 32gb wifi ipad2.

Before upgrading my brand new iPad from ios4.xxx I was sending emails fine. Now the iPad email app will show sending...for ages then a message will appear saying; could not send mail. Smtp server for xxxx could not be verified....or something along those lines. This is the same email account that I use on my iMac without any issues.

The email account causing me problems was synced from my iMac using iTunes originally and I have not made any changes to any settings that came over from the iMac.

Since the problem arose, I have trawled the net looking for fixes. I've tried erasing and resetting the iPad. That is both partial and total erase and reset. Neither fixed the problem.

I have also tried various wifi networks around town to verify the issue. I do not think it is a wifi issue or my own wifi settings.

I have tried re-entering my mail accounts settings manually but that did not fix it either.

Has anyone had or is having this issue with ios5? Has anyone found a fix?

It is a deal breaker for me and I am considering send this thing back.

Thank in advance

Tonino

iPad 2, iOS 5.0.1

Posted on Nov 26, 2011 6:34 PM

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Answer 1

Nov 26, 2011 6:53 PM in response to toninoapa

Have you actually completely deleted the email account from your iPad, then re-entering the email account all over again?

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Answer 2

toninoapa Author

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Nov 26, 2011 6:56 PM in response to lobsterghost1

Thanks for reply rbrylawski. Yes the account has been deleted and entered twice without resolution. Both manually and via re-syncing. T.

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Answer 3

Nov 26, 2011 7:15 PM in response to toninoapa

Are you receiving mail?

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Answer 4

toninoapa Author

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Nov 26, 2011 7:17 PM in response to lobsterghost1

Yes. Receiving is fine. On me.com and my local accounts. T.

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Answer 5

Nov 26, 2011 7:21 PM in response to toninoapa

Before you updated to iOS 5, did you back up your iPad? If you did, try restoring from that backup. The iOS won't change, but perhaps the backup will get your mail working the way it did before you updated.

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Answer 6

toninoapa Author

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Nov 26, 2011 7:27 PM in response to lobsterghost1

:-). Yep. The backup was done first then when the issue showed its head I tried restoring from backup without erasing the iOS, no resolution. Then I tried it via erase and restore as a new iPad. No resolution either. Thanks for trouble shooting. Appreciate it. T.

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Answer 7

toninoapa Author

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Nov 28, 2011 1:31 AM in response to lobsterghost1

Hey rbrylawski, just wanted to let you know that my ipad email problems have been solved. Called Apple Sup in OZ, I'm in NZ. Daniel Barber was the support tech from heaven!! I was about to return the ipad but solving this issue reset my faith in phone support.....perhaps until I call a differnet companys phone support eh? Anyhow, for reference the fix is below. My accounts are all POP not IMAP, and the primary smtp server setting had defaulted to have SSL switched on and the port was set to 5XX (something, cant remember). Anyhow, SSL was switched off and the port was swithced to 25. VOILÀ!! Settings/Mail, contacts, calendars/My POP mail account/smtp/primary server/ >>> server on, no username and password, use SSL off, no authentication, Server Port 25 Thanks for having a crack at it. This might help when assisting another user. Cheers Tonino

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Answer 8

Jan 4, 2012 4:32 PM in response to toninoapa

Many thanks tonioapa - you fixed same problem for me in Scotland

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