2 Replies Latest reply: Nov 27, 2011 11:18 AM by Rheena
Rheena Level 1 Level 1 (0 points)

My phone was fully charged. I hadn't used it for a couple of hours and noticed it felt warm, had shut off and won't restart. When I connected my phone to my mac, iTunes immediately crashed. Anyone have any suggestions? 

  • 1. Re: My iPhone 4s shut off and won't restart.
    brad805 Level 5 Level 5 (7,290 points)

    Clean the iPhone Charging Port with a clean dry toothbrush. Then connect iPhone to the Wall Charger, it may come on itself. If not, then while still on Wall Charger, Reset, hold both Home and Power buttons until the iPhone begins to start. Should not take more than 30 seconds to begin to start.

  • 2. Re: My iPhone 4s shut off and won't restart.
    Rheena Level 1 Level 1 (0 points)

    Pressing the home and power buttons worked like a charm. When it came back on it showed that it was 100% charged. I just can't figure out why it over heated, shut off, and why iTunes crashed repeatedly when I connected the 4s it to my Mac. Do you have any ideas?