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Craig Vinson Level 1 (5 points)

I'm another person having nothing but problems when it comes to artwork with iTunes match.


EVERY song in my library has artwork attached to it. I see it in my library on each individual song. After Match completed I turned it on my iPhone and most of my artwork stopped showing up on my phone. It still shows in my library.


Now when I turned Match on my iPad (which had NO music on it pre-Match) it seems all the artwork is showing up fine so far.


So it seems like the issue is occuring on my iPhone (and my wife's) which had music on it BEFORE I turned on Match. I assumed when I clicked enable it would delete alll the music on my phone and then re-download it from the cloud but that didn't seem to happen.


Any ideas?

  • Rod410 Level 1 (10 points)

    i made this video because i was having the same problem.  it works for me now.

  • Craig Vinson Level 1 (5 points)

    That works for music that didn't have artwork before match. All of my music had (and has) artwork before match ran (and still has it). It's just not showing up on my devices that had music on them pre-match

  • Rod410 Level 1 (10 points)

    Try it. I had the same problem but all of mine shows up on my iPad and iPhone now

  • Craig Vinson Level 1 (5 points)

    Sorry it doesn't work. That method only works for albums missing artwork to begin with.

  • Reido1131 Level 1 (0 points)

    Try turning off iTunes match on the device that is not displaying artwork, then turn it back on.

    That fixed it for me on multiple desktop versions of iTunes.

    Hope this helps?

  • Craig Vinson Level 1 (5 points)

    I've tried that method COUNTLESS times sadly with no result

  • gobigdave Level 1 (0 points)

    It sure looks like Match always wants to go to the cloud to get the cover art, even if the song is downloaded. What I find on my iPhone 4 is:


    1. Play a song

    2. See the grey "no cover art" pic

    3. Hit the back arrow

    4. Wait a sec

    5. Hit Now playing

    6. See cover art now


    The strange part is that sometimes when I come back to the song where cover art finally did display, I still have to go through the process again, and I can see the network spinning as I assume the music app is off looking for the cover art again.


    Apple, I embedded my cover art in all my files. Please use that.

  • Craig Vinson Level 1 (5 points)

    Yup same thing happens here. It comes and goes. And sometimes never even shows up to begin with.


    Is anyone listening Apple?

  • Cunn Level 1 (0 points)

    The lack of artwork is definitely an issue. I'm sure Apple was aware of this before releasing iTunes Match and are still well aware of the problem. It would have been nice to have a warning before adding all of my music to the iCloud. For those of us that have large music libraries that we work hard to maintain this is really frustrating.


    I hate to say it but I wouldnt be surprised if it takes Apple years to resolve this.

  • Rod410 Level 1 (10 points)
  • Craig Vinson Level 1 (5 points)

    No it doesn't not for this problem. This only works IF iTunes Match artwork worked the first time to begun with. For those of us who have had problems from the beginning (like this post) that doesn't help

  • gobigdave Level 1 (0 points)

    Rod410, this doesn't work for me. I've tried it a few times.

  • bradS Level 1 (65 points)

    I had a similar problem ever since turning on iTM. I finally called Apple about it. They weren't particularly helpful on the phone, but I've had a continuing dialog via email.


    Their answer was basically to make a 'change' to the artwork on your 'master' machine by exporting it, deleting the art from the files, modifying the exported art with a rescale operation, then re-add the art to the affected files. Any time you make a change to the 'master' files, do an update iTM.


    Their procedure didn't work for me, but the following DID work, and it's been stable for a couple of days now:


    - For each album that was not showing cover art on the 'client', I deleted the album from the 'master', choosing to ALSO delete the album from iCloud, but KEEPING the files.

    - Wait for the deletion to propagate to the 'client' machine.

    - ADD the deleted files back to the 'master' machine. ("Add Folder to Library...")

    - Wait for the iTM process to recognize the re-added album on the 'master'.

    - Wait for the iTM process to propagate to the 'client' machine.


    By the end of the process, I was using the above procedure on about 120 albums at a time, which made fairly quick work of the 700 albums I needed to do.


    It feels like a combination of a bug (or bugs) in iTM, plus a capacity problem.


    Hope this helps!


  • jglassner Level 1 (0 points)

    I have a similair problem.


    I don't know why but everything in my iTunes this morning was gone. Not a stitch in my library.


    I sync everything back to my computer with out a problem. It only took time.


    Now not all my artwork is showing within iTunes. When I get info for the album art work is in the file just not showing.


    Please help

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