why buy a macbook at an apple store vs best buy

I bought an iphone 5 from Best Buy and I had water damage which was covered by their warranty. I was thrilled to be handed a "new" phone that worked perfectly well. Then I started to experience the battery recall problem where my iphone 5 would not hold a charge. My best buy warranty ran out but I didnt worry cause I knew Apple would replace the battery because it was recalled by Apple. I brought it to Apple Store and they said it was not an authenticated Apple product and showed me the back of the phone which did not have a serial # on it??? Apple store recognized I had an originally purchased Apple iPhone 5 in their system.I knew I had purchased an authentic apple iphone 5 from best buy so they asked if I ever had a repair? Apple store recognized I had an originally purchased Apple iPhone 5 in their system. I said yes I had it replaced for water damage under their warranty. Turns out I had to go back to Best Buy and BB would not honor the refurbished product even though they had replaced with my Apple product with a non Apple product. Best Buy said they couldn't honor their repaired product because it was out of warranty and they said the battery recall was something only Apple would be able to replace. Apple said they could not replace the battery because it was no longer an Apple authenticated product. THANKS BEST BUY FOR THE HEADS UP ON NOT USING APPLE PRODUCTS TO REPLACE and REPAIR YOUR APPLE BOUGHT AND SOLD PRODUCTS! Now I have a perfectly good Iphone that has a dead battery that will cost me more than the phone is worth to replace even though it is a factory defective battery that has been recalled!

There is a big difference... yes!!! Apple agents are professional... they treat you well... not because they want to push you to buy something you are going to return... they know the product...

Best buy.... another whole story... you think you are getting the same product for less... but it has been opened... returned... used most of the time...

Apple isn't going to cost you more...

If you buy a cellphone buy it anywhere you want... a computer...please go to apple store!!!

They are my favourites!!! But... it's always cloudy their!!! You will have to be patient and wait for your time without complaining!!!!

You will get a better service!!!! It will be worth your time...

I bought one from best buy and returned it!!! I didn't open it!!!!and went to buy from apple and now i am satisfied!!!

When i returned to best buy... they said... we are going to check it... i was like??? It s not open... they opened it and when i saw that it was used... i was happy that i thought to return it...

And the machine is handled carefully, not lost, scratched or dropped, proper records are kept, things are done when promised, etc., etc. The stories we see here about BB are all about carelessness, bad management, inattention to detail, machines lost or swapped during repairs, and trying (or lying) to cover up mistakes. Thanks, but no thanks.

You may get a better deal $$ from Best buy, up to about $50 in the form of a Best Buy Gift Card. My first Apple was bought at Best Buy. After 2 years I had problems. I took it to the Apple Store and if memory serves me right, they sent it off to be fixed. They can do a lot of repairs in store. In any case I ended up buying another one through Apple and I did buy the extended warranty from Apple to which here I am 4 years later and have had absolutely no issues what so ever. I am now recycling both of my laptops to Apple and getting $500 toward a new one. Is this a coincidence? I don't know. Are the laptops handled better at the Apple Store? I don't know. However, I do know this much. I own a Lawn Care Company and I would never buy a Toro or John Deere from Lowes. They are not the same quality that they are from a Turf specific shop. Just saying.

No, I don't either. But I think running a good service department takes more smarts and more attention to detail than any BB employee has ever manifested, in my direct, personal experience.

I bought my macbook pro 13inch from best buy and i can not really complain. i decided to buy the exteded warranty from geek squad for 150 dollars because they said that if anything happens to the computer i can take it in and they will fix it or replace it if it cant be fixed. a difference between buying at best buy vs apple store might be if you are a student. at the apple store students can get a discount.

BestBuy's warranty plan is much better than apples. Just a side note😉 ... But not for me because I dont by "extended warranty" type plans..

It's the same model? Normally the prices are the same, but BestBuy will try to offer a gift card or something else. I see no difference in buying from the Apple store or BestBuy I am sure the after sale service is much better at the Apple store and the sale people are better trained.

Agreed. However, if you have had it for 14 days or less and you can bring in a current Best Buy ad which shows the same product at a lower price, I know of people who have talked to the manager at an Apple store and recieved the difference on a gift card. 🙂

You will get better service at the Apple Store. The employees there know a whole lot more than any saleperson at BB. You can also purchase the One to One plan ONLY at the Apple Strore when you buy your computer.

I bought a 13inch there as well. I haven't decided on the warranty because I normally don't get those. But, I believe the warranty at Bestbuy covers much more... Like accidental damage...if you waste liquid on it.. Correct me if I am wrong, but Apple warranty does not cover that correct?

Well, that may be your opinion. My personal track record with bestbuy has been pretty good. It seems for the most part you're speaking vicariously. People usually report the bad rather than the good. Do you think that Macs require an higher level of expertise than non-macs? I don't.

Really? I've stayed away for years now, and didn't know that. Apple must be trying to establish some rudimentary quality control in a corporate relationship that it probably regrets ever getting into -- as it rightly should.