Currently Being ModeratedDec 3, 2011 1:50 AM (in response to L4Z)
I spent 2 hours on the phone yesterday to Apple support regarding this problem. After going through several basics and then some experimenting - the case has been escalated higher - it's a bug.
I use iwork a lot between iphone, ipad and macbook and if you do too - this is perhaps why you are affected.
When I get some feedback - I'll post it here.
The bottomline for me (so we are talking about the same problem) is that I can see all my iwork documents in icloud on my iphone and ipad but cannot load them - they are all greyed out (but can't see them in icloud.com - although Apple can).
so, we wait
Currently Being ModeratedDec 7, 2011 8:57 AM (in response to L4Z)
Sorry to hear there wasn't an easly solution for you. Keep us posted on what you find out and if you are able to recover your files. I'm having the exact same issue and cannot open the files that are grey on any IOS device or on icloud.com. Hopefully Apple will have good news for you and for us all.
Currently Being ModeratedDec 7, 2011 11:45 AM (in response to Devinvs)
forgive me if I've misunderstood but iwork and icloud are not the same between mac and ios.
On my mac - if I create a document on pages and send it to iwork it does not appear on icloud... you would like it would because the icloud folder icon is called... iwork.
it would appear that the icloud syncing between mac and ios is not there yet... I'm sure it will be.
in the meantime - you can upload your pages document to icloud (which may be what you've done) by logging into icloud.com (not sending it to iwork) and uploading the document. This will then be in icloud for your ios devices. You can also download a document from icloud.com.
Be careful that the syncing is not there - if you edit the document in ios and also edit the document on your mac and upload it - you will not pick up / overwrite any changes. You have to be quite strict about the 'change control'
I hope that helps
Currently Being ModeratedDec 22, 2011 3:37 PM (in response to GoneSideways)
Well maybe I misunderstood what you meant not sure, but I would make a spread sheet or any other document on my mac and upload it to icloud but then I couldn't access the document again from icloud on my mac. I then read that you must open the document on your ios device like ipad or iphone before you could access it again on your mac from icloud in iwork.
Currently Being ModeratedDec 23, 2011 12:50 AM (in response to pointer237)
Not much of an update - Apple planned to call me back yesterday but didnt. The answerphone message was that they needed my permission to put the account into diagnostic mode... I assume that means they need my apple id
To repeat the problem @pointer237
Documents created on ios cannot be opened. I can see them on any ios device but cannot open them. If I manage storage on my ios device - the documents appear but with names likes index.db, plist and thumbnail image files). On my mac when I log into icloud.com I cannot see any of the documents - the ones that appear on my ios devices.
The link between icloud - iwork and iwork beta is missing - they are not the same thing and may have caused your confusion - it did me. I assume the mac to ios sync will be added later because I can see a hidden folder on my mac (actually not hidden but in Library - which you can see if you click the go menu in finder and hold the alt key...) the directory mobile documents has all my ios documents.
So we wait still - perhaps they will call again today.
All the best to all in this thread - Merry Christmas and hopefully an ios document syncing New Year
Currently Being ModeratedJan 2, 2012 2:46 PM (in response to L4Z)
This is really frustrating. I've spent quite a bit of time the past couple days trying to figure this out. Once I finally figured out how to upload spreadsheets to iCloud I could only open 1 of 2 spreadsheets in Numbers on my iPhone. Changes made on the sheet on iPhone are not updated as I thought was advertised to my mac. The number one reason I purchased numbers on my phone and upgraded my mac to Lion was so I could update the one spreadsheet that will not open. I did upload quite a few files to Pages and opened them without problem on my phone. Additionally iCal and iPhoto seem to be updating just fine between my phone and my computer. I just wish iWork synced seamlessly.
Currently Being ModeratedJan 2, 2012 6:25 PM (in response to L4Z)
Same problem here. I've uploaded several Pages and Numbers files to iCloud.com but keep having problems. I open a file on my iPad and make a small change, then close the app and I see network activity and the doc updating to iCloud. Then I can go on my iPhone and half the time the update didn't take, the other half the time the file isn't even there.
This happens all the time. Updates either don't take or the file just disappears. If I access iCloud.com and view the files, several are missing. If I upload me again, then iCloud says the file exists and ask if I want to overwrite it. I say yes and upload it. Wait 5 minutes and try to access it from my iPad and it's not there again. Very frustrating!
What I've had to do is use Dropbox but I can't edit a file and sync it back. I have to email edited files to myself to get the changes back on my Mac. I'm even thinking of switching to Office and using Docs 2 Go, but the reviews are not good. Pages and Numbers for iOS are much better but if I can't reliably sync, what's the point?
Currently Being ModeratedJan 3, 2012 1:53 PM (in response to pointer237)
I read that and understand how it's supposed to work, but it doesn't. Last night, I created a simple Pages document on my iPad and sync'd it to iCloud. Then I opened Pages on my iPhone and it downloaded and opened just fine. Today the file is missing... just an icon on my iPad that won't open, nothing on my iPhone, and nothing on iCloud.com either. Thankfully, it was just a test and nothing important.
So now I have 4 documents on my iPad, 3 on my iPhone but 1 won't open, and iCloud shows no files whatsoever... empty.
Everything else in iCloud sync's beautifully... contacts, calendars, notes, and bookmarks. Across all my devices and computers too. Just not iWorks for iOS files.
Currently Being ModeratedJan 3, 2012 2:43 PM (in response to pointer237)
The explanation here is not so much of a fix for the problem but a description of the problem itself. When I purchased the program I was under the understanding that my files would update to my computer automatically. Manually updating, downloading, and re-uploading is cumbersome and confusing and that is when it works! I still can't get one of my files open and I only get a generic error message with no clues for help (Spreadsheet couldn't be opened. An unknown error occurred). For me the lack of automation between devices and my mac completely defeats the purpose of using iWork on my iPhone. This is at best poor design.