Previous 1 2 Next 22 Replies Latest reply: Jul 24, 2013 5:49 PM by Tom Crofford
L4Z Level 1 (0 points)

My iOS iWork documents are not updating correctly


On ios

Listed in iCloud storage as index.db etc

The existing documents can be seen but do not download (sync) - they are greyed out so cannot be opened.

New documents are synced correctly


I've switched documents off and on, restored the iPad etc


So now I cannot access any of my documents on any device.


Noticed after 5.01 update

iCloud, iOS 5.0.1
  • burdell1 Level 1 (10 points)

    I am having a similar problem...i cannot get my documents to sync between my iPad, iPhone and the iCloud web app.....does anyone have any suggestions of things to try?

  • Devinvs Level 1 (10 points)

    Same problem.  There is currently no syncing.


    I send a document to iWork, and it does not appear in iCloud directory. 

  • L4Z Level 1 (0 points)



    I spent 2 hours on the phone yesterday to Apple support regarding this problem. After going through several basics and then some experimenting - the case has been escalated higher - it's a bug.


    I use iwork a lot between iphone, ipad and macbook and if you do too - this is perhaps why you are affected.


    When I get some feedback - I'll post it here.


    The bottomline for me (so we are talking about the same problem) is that I can see all my iwork documents in icloud on my iphone and ipad but cannot load them - they are all greyed out  (but can't see them in - although Apple can).


    so, we wait



  • GoneSideways Level 1 (0 points)



    Sorry to hear there wasn't an easly solution for you.  Keep us posted on what you find out and if you are able to recover your files.  I'm having the exact same issue and cannot open the files that are grey on any IOS device or on  Hopefully Apple will have good news for you and for us all.


    -Totally Sideways

  • L4Z Level 1 (0 points)



    forgive me if I've misunderstood but iwork and icloud are not the same between mac and ios.


    On my mac - if I create a document on pages and send it to iwork it does not appear on icloud... you would like it would because the icloud folder icon is called... iwork.


    it would appear that the icloud syncing between mac and ios is not there yet... I'm sure it will be.


    in the meantime - you can upload your pages document to icloud (which may be what you've done) by logging into (not sending it to iwork) and uploading the document. This will then be in icloud for your ios devices. You can also download a document from


    Be careful that the syncing is not there - if you edit the document in ios and also edit the document on your mac and upload it - you will not pick up / overwrite any changes. You have to be quite strict about the 'change control'


    I hope that helps



  • pointer237 Level 1 (0 points)

    I was having this same issue until I read this.

  • GoneSideways Level 1 (0 points)

    @pointer237  What in the link you provided solved your issue?  I didn't see any relevent information there.


  • pointer237 Level 1 (0 points)

    Well maybe I misunderstood what you meant not sure, but I would make a spread sheet or any other document on my mac and upload it to icloud but then I couldn't access the document again from icloud on my mac.  I then read that you must open the document on your ios device like ipad or iphone before you could access it again on your mac from icloud in iwork. 

  • L4Z Level 1 (0 points)



    Not much of an update - Apple planned to call me back yesterday but didnt. The answerphone message was that they needed my permission to put the account into diagnostic mode... I assume that means they need my apple id


    To repeat the problem @pointer237


    Documents created on ios cannot be opened. I can see them on any ios device but cannot open them. If I manage storage on my ios device - the documents appear but with names likes index.db, plist and thumbnail image files). On my mac when I log into I cannot see any of the documents - the ones that appear on my ios devices.


    The link between icloud - iwork and iwork beta is missing - they are not the same thing and may have caused your confusion - it did me. I assume the mac to ios sync will be added later because I can see a hidden folder on my mac (actually not hidden but in Library - which you can see if you click the go menu in finder and hold the alt key...) the directory mobile documents has all my ios documents.


    So we wait still - perhaps they will call again today.


    All the best to all in this thread - Merry Christmas and hopefully an ios document syncing New Year



  • jfold Level 1 (0 points)

    This is really frustrating. I've spent quite a bit of time the past couple days trying to figure this out. Once I finally figured out how to upload spreadsheets to iCloud I could only open 1 of 2 spreadsheets in Numbers on my iPhone. Changes made on the sheet on iPhone are not updated as I thought was advertised to my mac. The number one reason I purchased numbers on my phone and upgraded my mac to Lion was so I could update the one spreadsheet that will not open. I did upload quite a few files to Pages and opened them without problem on my phone. Additionally iCal and iPhoto seem to be updating just fine between my phone and my computer. I just wish iWork synced  seamlessly.

  • Michael Linneer Level 1 (125 points)

    Same problem here. I've uploaded several Pages and Numbers files to but keep having problems. I open a file on my iPad and make a small change, then close the app and I see network activity and the doc updating to iCloud. Then I can go on my iPhone and half the time the update didn't take, the other half the time the file isn't even there.


    This happens all the time. Updates either don't take or the file just disappears. If I access and view the files, several are missing. If I upload me again, then iCloud says the file exists and ask if I want to overwrite it. I say yes and upload it. Wait 5 minutes and try to access it from my iPad and it's not there again. Very frustrating!


    What I've had to do is use Dropbox but I can't edit a file and sync it back. I have to email edited files to myself to get the changes back on my Mac. I'm even thinking of switching to Office and using Docs 2 Go, but the reviews are not good. Pages and Numbers for iOS are much better but if I can't reliably sync, what's the point?

  • pointer237 Level 1 (0 points)

    once again I was having the same problem until I read this    now I have had no problems since.

  • Michael Linneer Level 1 (125 points)

    I read that and understand how it's supposed to work, but it doesn't. Last night, I created a simple Pages document on my iPad and sync'd it to iCloud. Then I opened Pages on my iPhone and it downloaded and opened just fine. Today the file is missing... just an icon on my iPad that won't open, nothing on my iPhone, and nothing on either. Thankfully, it was just a test and nothing important.


    So now I have 4 documents on my iPad, 3 on my iPhone but 1 won't open, and iCloud shows no files whatsoever... empty.


    Everything else in iCloud sync's beautifully... contacts, calendars, notes, and bookmarks. Across all my devices and computers too. Just not iWorks for iOS files.

  • jfold Level 1 (0 points)

    The explanation here is not so much of a fix for the problem but a description of the problem itself. When I purchased the program I was under the understanding that my files would update to my computer automatically. Manually updating, downloading, and re-uploading is cumbersome and confusing and that is when it works! I still can't get one of my files open and I only get a generic error message with no clues for help (Spreadsheet couldn't be opened. An unknown error occurred). For me the lack of automation between devices and my mac completely defeats the purpose of using iWork on my iPhone. This is at best poor design.

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