3 Replies Latest reply: Jan 27, 2014 8:28 AM by LinMat
KendallFromTroy Level 1 Level 1 (0 points)

Running XP on a Toshiba Laptop.  Long time ago I installed an early version of iTunes, Quicktime, Bonjour.  When I go into Add/Remove Programs, I can remove iTunes, Quicktime, Bonjour but the auxilliary program called Apple Mobile Device Support will not remove.  When I try, it says the source file is not available.  So I have tried "Repairing" the file and the same message.  I went back to the orginal Installer file (*.msi) and tried reinstalling it.  It says there is an older version running.  I have stopped the Apple Mobile Device Support service from within Device Manager and verified that it is stopped.  Tried all the above again but same result.  Out of desperation, I deleted files and folders associated with Apple (in C:\Program Files\Apple... and c:\Documents and Settings\All Users\Common Files...).

 

Now what to try???  I have seen other posts where people are having this or very similar problem.  I tried most of the solutions but have not beat it yet.  Open to any/all suggestions.

 

Kendall


Windows XP Pro
  • 1. Re: Cannot uninstall Apple Mobile Device Support
    b noir Level 9 Level 9 (71,995 points)
    When I try, it says the source file is not available.  So I have tried "Repairing" the file and the same message.  I went back to the orginal Installer file (*.msi) and tried reinstalling it.  It says there is an older version running.

    ... Not sure if you've tried this already, but just in case ...

     

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.

     

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)

     

    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

     

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Mobile Device Support entries and click "Remove".

     

    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • 2. Re: Cannot uninstall Apple Mobile Device Support
    duckman2268 Level 1 Level 1 (0 points)

    Control Panel --> Uninstall a Program

    Right Click Apple Mobile Device Support --> Change

    A window will pop up asking if you want to Repair or Remove.  I said Repair

    Once its finished repairing, go back to Control Panel --> Uninstall a Program

    Double click or right click, uninstall Apple Mobile Device Support.

    It showed up after it said it finished the install but when I right clicked on it windows said it was already uninstalled and removed it from the list.

  • 3. Re: Cannot uninstall Apple Mobile Device Support
    LinMat Level 1 Level 1 (0 points)

    Thank you.  This worked for me.

     

    Wish we didn't have to do this.  Is Apple not aware of the latest update problems???