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Cannot Restore Backup from iCloud

Hi all,

I have just been given a replacement for my new iPhone and came home to restore it from my iCloud backup. It lets me connect to my network, log in, view my back ups and select one. But after about 30 seconds, a message appears saying "Cannot Restore backup". I have tried resetting the phone and also redone the steps dozens of times but nothing seems to work. Any help would be appreciated!


4S with 5.01 - Same as old phone!

iPhone 4S

Posted on Nov 28, 2011 4:46 PM

Reply
41 replies

Nov 10, 2012 11:02 AM in response to Lawrence Finch

"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."


Thats the message i recieve. And im restoring from iCloud because thats the only backup i have. And yes have chosen the other 3 older backups i can use but still same message. Ive also tried updating to latest OS then reset and try and restore from iCloud again, still same error.

Nov 27, 2012 3:39 PM in response to andloev

I get exactly the same message. I received my new iPhone in the mail today, and when you turn it on, it navigates you through steps. One of which asks if you'd like to restore from iCloud or set up as a new phone. When I select iCloud restore, it prompts for my login, then asks me which backup I'd like to restore (listed by date). I have chosen all available backups and, at the 2 minutes remaining mark (starts at 7 minutes), I get the same message each time:


Cannot Restore Backup

Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.


PLEASE HELP!

Jul 9, 2014 4:03 AM in response to Santwiches

I managed to solve the issue on my iPhone 4S. I was given a replacement by EE and every time I tried to restore using iCloud I kept getting the error: "Your iPhone cannot be restored because there is a problem with your backup data. Choose a different back to restore from.". The problem lays in the firmware version you have.


I've put together a full tutorial here for anyone who has the same issue: http://www.technouz.com/3033/fix-error-ios-your-iphone-cannot-be-restored-becaus e-there-is-a-problem-with-your-backup-data/

Jul 9, 2014 8:26 AM in response to zmahmood

I have 3 backups at iOS 7.1.1 in iCloud and still cannot restore anyone backup at iOS 7.1.2 now.

I check the iCloud system status and nothing wrong.

Apple says Your backup does not appear to be usable. If you receive this alert, you should check the iCloud System Status at the iCloud Support website to make sure there are not any issues occurring with iCloud Backup. If there is not a widespread issue notated on the iCloud System Status, the error may self-resolve if you wait several minutes and try again. If issues persist, you should contact iCloud Support via the iCloud Support website.

I am sure there is not a widespread issue notated on the iCloud System Status but the error doesn't self-resolve when I try for 2 days.

Issues persist and don't know who can help.

Apr 29, 2015 7:37 PM in response to CharlieKazmeyer

Welcome to the Apple Community.


Apple states that the last three back ups should be available upon restore. I haven't had to restore any of my devices, so can't confirm this, although I've seen other users posts both confirming it and not.


If you are able to access an earlier back up, take not that restoring notes is a bit tricky.


The difficulty in restoring iCloud data from a back up is that the back up is older than the current version on iCloud and anything that is restored gets removed again when an iCloud sync occurs.


Recovering your notes is quite time consuming, you may wish not to save all your notes to save some time, if they are not of importance.


  1. Ensure the device is connected to your local network.
  2. Start the restore from iCloud back up.
  3. Allow the devices settings to restore (watch for the confirmation of completion).
  4. As the apps begin to restore pull the connection to your router WAN port (the one that goes to the telephone point).
  5. Wait for the time out confirmation.
  6. Open the 'Notes' app, and open your first note (assuming your deleted notes have now been restored).
  7. Select the share option at the foot of the screen (rectangle with arrow) and choose mail.
  8. Send the email to yourself (If they won't send, save them to draft)
  9. Repeat steps 7 & 8, until you have copied all the notes you wish to save to email.
  10. Reconnect the router to the internet and let the restore process complete.
  11. Navigate to settings > iCloud and make sure 'Notes' syncing is enabled.
  12. Open the 'Notes' app, check that iCloud notes have reverted to how they were before starting the restore.
  13. Open the 'Mail' app and open the first email you sent yourself and copy the text you want in the note.
  14. Open the 'Notes' app and create a new note in the iCloud, paste the text you copied.
  15. Go to iCloud.comon a computer and check that the note has synced to iCloud.
  16. Repeat steps 12, 13 & 14 until you have recovered all your notes.


May I suggest that you carry out a back up to iTunes before you try anything, that way should things become even worse, you can at least restore back to where you are now.

Cannot Restore Backup from iCloud

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