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User profile for user: Jared Torres1
Jared Torres1 Author
User level: Level 2
269 points

Cannot Access Calendar On iCloud.com or iCal App

When trying to access my calendar on icloud.com I get a notification "Cannot Load Calendar" with the option of "Reload," "Report to Apple," and "Close Calendar."


When trying to refresh my calendar in iCal (on my iMac and MacBook Air), I get the notificaiton, "The server responded with an error. The server responded with “500” to operation CalDAVAccountRefreshQueueableOperation."


Any others experiencing this issue? Solutions?


The log sent to Apple:


ORIGIN

server



TYPE

error



BUILDNUMBER

1FCS29.34215



TIME

Tue Nov 29 2011 13:08:45 GMT-0800 (PST) (1322600925050)



HOST

www.icloud.com



USERAGENT

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.51.22 (KHTML, like Gecko) Version/5.1.1 Safari/534.51.22



PRSID

38597205



RECENTLOGMESSAGES

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: BEGIN initialize statechart

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: BEGIN gotoState: __ROOT_STATE__

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: starting from current state: ---

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: current states before: ---

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: --> entering state: __ROOT_STATE__

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: --> entering state: waitingToFinishLaunching

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: current states after: waitingToFinishLaunching

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: END gotoState: __ROOT_STATE__

Tue, 29 Nov 2011 21:02:31 GMT: INFO: SC.Statechart<sc2474>: END initialize statechart

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: OfflineDataSource: Successfully set up permanent storage

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: BEGIN sendEvent: 'applicationHasFinishedLaunching'

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: waitingToFinishLaunching: will handle event 'applicationHasFinishedLaunching'

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state undefined…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state undefined…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state undefined…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Fetching event data for range [11/29/2011 - 11/29/2011] from the server…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [12/1/2011 - 1/1/2012] because 20111201 has state undefined…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Fetching event data for range [12/1/2011 - 1/1/2012] from the server…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: --> Request 1: GET to https://p02-calendarws.icloud.com:443/ca/time?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=4&lang=en-us&usertz=US%2FPacific, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state undefined…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Delta calculations for Cal.DayAllDayCollectionView:sc3265: added: 0, removed: 0, updated: 0

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Delta calculations for Cal.TimedCollectionView:sc3295: added: 0, removed: 0, updated: 0

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Enqueuing new read cycle because cycles are suspended…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Updating loaded state to 257 for range [12/1/2011 - 1/1/2012]…

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: BEGIN gotoState: waitingForStartupData

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: starting from current state: waitingToFinishLaunching

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: current states before: waitingToFinishLaunching

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: pivot state = __ROOT_STATE__

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: <-- exiting state: waitingToFinishLaunching

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: --> entering state: waitingForStartupData

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Issuing startup request…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: Updating loaded state to 257 for range [11/28/2011 - 11/30/2011]…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: --> Request 2: GET to https://p02-calendarws.icloud.com:443/ca/startup/?clientVersion=3.0&clientID=48C 41444-1B35-41EB-AF26-2BE7F7D8AD24&requestID=5&lang=en-us&usertz=US%2FPacific&st a rtDate=2011-11-28&endDate=2011-11-30&details=True, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: current states after: waitingForStartupData

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: END gotoState: waitingForStartupData

Tue, 29 Nov 2011 21:02:32 GMT: INFO: SC.Statechart<sc2474>: END sendEvent: 'applicationHasFinishedLaunching'

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state 257…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state 257…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state 257…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state 257…

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: APPLICATION: Received applicationDidSuspend

Tue, 29 Nov 2011 21:02:32 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive

Tue, 29 Nov 2011 21:02:33 GMT: DEBUG: <-- Response 1: 200 (978ms, suspended for 606ms), headers: Cache-Control=no-store, no-cache, must-revalidate, max-age=0, Content-Type=text/json, Expires=Mon, 26 Jul 1997 05:00:00 GMT body: (omitted)

Tue, 29 Nov 2011 21:02:33 GMT: DEBUG: <-- Response 2: 500 (840ms, suspended for 466ms), headers: Cache-Control=no-store, no-cache, must-revalidate, max-age=0, Content-Type=text/json, Expires=Mon, 26 Jul 1997 05:00:00 GMT body: {"status": 500, "message": "long() argument must be a string or a number, not 'NoneType'"}

Tue, 29 Nov 2011 21:02:33 GMT: DEBUG: We found locally-cached data from from a previous session that we can use.

Tue, 29 Nov 2011 21:02:33 GMT: DEBUG: Online mode

Tue, 29 Nov 2011 21:02:33 GMT: ERROR: Could not load startup data — exiting

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: BEGIN sendEvent: 'startupHasBeenLoaded'

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: waitingForStartupData: will handle event 'startupHasBeenLoaded'

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: BEGIN gotoState: readyToUse

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: starting from current state: waitingForStartupData

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: current states before: waitingForStartupData

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: pivot state = __ROOT_STATE__

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: <-- exiting state: waitingForStartupData

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: --> entering state: readyToUse

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: current states after: readyToUse

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: END gotoState: readyToUse

Tue, 29 Nov 2011 21:02:33 GMT: INFO: SC.Statechart<sc2474>: END sendEvent: 'startupHasBeenLoaded'

Tue, 29 Nov 2011 21:02:33 GMT: DEBUG: APPLICATION: Received applicationDidBecomeActive

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/applications/calendar/cloudkit/error_catcher/en-us/1FCS29/stylesheet.css'

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/applications/calendar/cloudkit/error_catcher/en-us/1FCS29/javascript-strings. js'

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Prefetching module 'calendar/secondary'.

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Loading JavaScript file in 'calendar/secondary' -> '/applications/calendar/secondary/en-us/1FCS29/javascript-strings.js'

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Module 'calendar/secondary' finished loading.

Tue, 29 Nov 2011 21:02:34 GMT: DEBUG: SC.Module: Module 'calendar/secondary' was prefetched, not evaluating until needed.

Tue, 29 Nov 2011 21:02:46 GMT: DEBUG: Enqueuing new idle cycle because cycles are suspended…

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: Offline mode

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: Beginning read cycle (Cal.ReadCycle:sc3568) (pending cycles: idle cycle (Cal.IdleCycle:sc3569))…

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: --> Request 3: GET to https://p02-calendarws.icloud.com:443/ca/events?clientVersion=3.0&clientID=48C41 444-1B35-41EB-AF26-2BE7F7D8AD24&requestID=3&lang=en-us&usertz=US%2FPacific&star t Date=2011-12-01&endDate=2012-01-01, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: --> Request 4: GET to https://p02-calendarws.icloud.com:443/ca/todos?clientVersion=3.0&clientID=48C414 44-1B35-41EB-AF26-2BE7F7D8AD24&requestID=6&lang=en-us&usertz=US%2FPacific, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: <-- Response 3: 0 (33ms), headers: body: (empty)

Tue, 29 Nov 2011 21:05:37 GMT: ERROR: Error fetching events:

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: Updating loaded state to null for range [12/1/2011 - 1/1/2012]…

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: hasLoadedStateForRange(): returning NO for range [11/29/2011 - 11/29/2011] because 20111129 has state 257…

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: read cycle (Cal.ReadCycle:sc3568): There are no more pending/outstanding requests.

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: Ending read cycle (Cal.ReadCycle:sc3568) and will move on to pending cycles (idle cycle (Cal.IdleCycle:sc3569))

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: <-- Response 4: 0 (32ms), headers: body: (empty)

Tue, 29 Nov 2011 21:05:37 GMT: ERROR: Error fetching todos:

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: --> Request 5: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=7&lang=en-us&usertz=US%2FPacific&startD a te=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:05:37 GMT: DEBUG: <-- Response 5: 0 (41ms), headers: body: (empty)

Tue, 29 Nov 2011 21:05:37 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:05:46 GMT: DEBUG: --> Request 6: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=8&lang=en-us&usertz=US%2FPacific&startD a te=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:05:46 GMT: DEBUG: <-- Response 6: 0 (4ms), headers: body: (empty)

Tue, 29 Nov 2011 21:05:46 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:05:56 GMT: DEBUG: Online mode

Tue, 29 Nov 2011 21:06:16 GMT: DEBUG: --> Request 7: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=9&lang=en-us&usertz=US%2FPacific&startD a te=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:06:16 GMT: DEBUG: <-- Response 7: 0 (7ms), headers: body: (empty)

Tue, 29 Nov 2011 21:06:16 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:06:46 GMT: DEBUG: --> Request 8: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=10&lang=en-us&usertz=US%2FPacific&start D ate=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:06:46 GMT: DEBUG: <-- Response 8: 0 (5ms), headers: body: (empty)

Tue, 29 Nov 2011 21:06:46 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:07:16 GMT: DEBUG: --> Request 9: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=11&lang=en-us&usertz=US%2FPacific&start D ate=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:07:16 GMT: DEBUG: <-- Response 9: 0 (4ms), headers: body: (empty)

Tue, 29 Nov 2011 21:07:16 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:07:46 GMT: DEBUG: --> Request 10: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=12&lang=en-us&usertz=US%2FPacific&start D ate=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:07:46 GMT: DEBUG: <-- Response 10: 0 (4ms), headers: body: (empty)

Tue, 29 Nov 2011 21:07:46 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:08:16 GMT: DEBUG: --> Request 11: POST to https://p02-calendarws.icloud.com:443/ca/idle?clientVersion=3.0&clientID=48C4144 4-1B35-41EB-AF26-2BE7F7D8AD24&requestID=13&lang=en-us&usertz=US%2FPacific&start D ate=2011-11-28&endDate=2011-11-30, headers: Content-Type=text/plain, body: (omitted)

Tue, 29 Nov 2011 21:08:22 GMT: DEBUG: <-- Response 11: 0 (5418ms), headers: body: (empty)

Tue, 29 Nov 2011 21:08:22 GMT: ERROR: The idle call failed

Tue, 29 Nov 2011 21:08:23 GMT: DEBUG: Offline mode

Tue, 29 Nov 2011 21:08:35 GMT: DEBUG: Online mode

MacBook Air, Mac OS X (10.7.2)

Posted on Nov 29, 2011 1:21 PM

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Question marked as Best reply
User profile for user: Pitot Tube
Pitot Tube
User level: Level 1
10 points

Posted on Dec 1, 2011 8:45 PM

I had this very same thing happen to me today. Here was how it is set up:


I have 3 apple ID's.... A business ID, a personal ID, and my wifes ID. I am using the business ID as my main calendar (for a variety of reasons which I'll not go into here) and am sharing my personal ID and my wifes ID with the business calendar (both with read/write privileges - allowing me to make changes to personal events while viewing the business calendar).


To my surprise, I get this same message today at noon "cannot load calendar" so I called tech support and they are a bit baffled by the matter. I'm transfered to a senior staff member who says the matter needs to go to engineering for "back end" analysis (I know, sounds funny). So they reset my password to a temp password so they can get into the business ID. I decided to quit sharing my personal calendar and my wifes calendar while they were doing their analysis. Problem is, I can't sign into my wifes account because Apple blocked her ID (tech said that'll happen after a certain period if the ID is not used to make a purchase or some such - a security thing I guess). I reset her password then signed into her account and stopped sharing her cal with the business ID. But I got to thinking, "I wonder if, because I had given the business ID read/write privileges, I wonder if Apple wouldn't allow the business Calendar to show up so that I wouldn't be able to manipulate a Calendar that was associated with a Blocked ID." Sure enough (while on the phone with the tech) I tried signing back into the Business Calendar and ba-da-bing it worked!! The "cannot load calendar" message went away and the calendar loads up perfectly! I went back and shared my personal Calendar from my personal Apple ID and my wifes Calendar from her personal Apple ID (of course un-blocked now) and it still works!!


Net upshot (it seems) is if you have a shared calendar from someone else and they've given you read/write privileges and their Apple ID gets blocked for some reason - guess who's going to see the "cannot load calendar" message when they try to access their calendar through iCloud.com? Yeppers, that's right - YOU!!!


So to turn my story into a concise solution:

Make sure all calendars (shared with the calendar your trying to view) are being shared by Apple ID's that are not blocked.


Hope this helps :-)

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8 replies
Question marked as Best reply
User profile for user: Pitot Tube
Pitot Tube
User level: Level 1
10 points

Dec 1, 2011 8:45 PM in response to Jared Torres1

I had this very same thing happen to me today. Here was how it is set up:


I have 3 apple ID's.... A business ID, a personal ID, and my wifes ID. I am using the business ID as my main calendar (for a variety of reasons which I'll not go into here) and am sharing my personal ID and my wifes ID with the business calendar (both with read/write privileges - allowing me to make changes to personal events while viewing the business calendar).


To my surprise, I get this same message today at noon "cannot load calendar" so I called tech support and they are a bit baffled by the matter. I'm transfered to a senior staff member who says the matter needs to go to engineering for "back end" analysis (I know, sounds funny). So they reset my password to a temp password so they can get into the business ID. I decided to quit sharing my personal calendar and my wifes calendar while they were doing their analysis. Problem is, I can't sign into my wifes account because Apple blocked her ID (tech said that'll happen after a certain period if the ID is not used to make a purchase or some such - a security thing I guess). I reset her password then signed into her account and stopped sharing her cal with the business ID. But I got to thinking, "I wonder if, because I had given the business ID read/write privileges, I wonder if Apple wouldn't allow the business Calendar to show up so that I wouldn't be able to manipulate a Calendar that was associated with a Blocked ID." Sure enough (while on the phone with the tech) I tried signing back into the Business Calendar and ba-da-bing it worked!! The "cannot load calendar" message went away and the calendar loads up perfectly! I went back and shared my personal Calendar from my personal Apple ID and my wifes Calendar from her personal Apple ID (of course un-blocked now) and it still works!!


Net upshot (it seems) is if you have a shared calendar from someone else and they've given you read/write privileges and their Apple ID gets blocked for some reason - guess who's going to see the "cannot load calendar" message when they try to access their calendar through iCloud.com? Yeppers, that's right - YOU!!!


So to turn my story into a concise solution:

Make sure all calendars (shared with the calendar your trying to view) are being shared by Apple ID's that are not blocked.


Hope this helps :-)

Reply
User profile for user: cpj357
cpj357
User level: Level 2
155 points

Mar 6, 2012 8:28 PM in response to Pitot Tube

I was having the same problem. When I used iCal on my MacBook, I got an error message saying the exact same thing. Same error message on iCloud calendar as well. I also share calendars with my wife's icloud account, so I logged into that and found out that they had locked the password for some reason. I updated her password, logged back in to my account, and the calendars both loaded. Went back to the iCal app on my MacBook and it worked perfectly.


Thanks for solving my problem!

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User profile for user: Joe Kissell
Joe Kissell
User level: Level 1
70 points

Mar 7, 2012 12:37 AM in response to Pitot Tube

Thanks so much—this solved my problem too! Exactly what cpj357 described—I couldn't get at my iCloud calendars at all, although I could get at all my other data just fine, and my wife (who is sharing a calendar with me) had the same symptoms. But, when she tried to log in to the icloud.com Web site, she got a message saying her account had been locked for (unknown) security reasons and that her password had to be reset. Once she did that, all our calendars came online again.


It sure would have been nice if Apple had actually informed her of her need to reset her password rather than just waiting until she randomly tried logging in to the iCloud site, and it would have been nicer still if Apple had shown me some useful error message that might have given me some clue about the cause of the problem rather than just blocking ALL my calendars. Geesh! But anyway, it's working now.

Reply
User profile for user: Berni69
Berni69
User level: Level 1
0 points

Mar 12, 2012 7:49 AM in response to Berni69

Now the situation is ...


Hi !

After readin your answer, i thought everything would be easy. But ...

My friend did not remember one answer to security questions to be able te make a new password on her iTunes account. She contacted the iTunes helpdesk who asked for the same questions than the normal security process on the apple "iforgot.apple".

She gaves all the possible answers, but the answer to one question she doesnot remember.

iTunes helpdesk refuses to make a new password. So far, I don't understand the use of the iTunes Helpdesk compare to the website iforgot.apple ... same questions, sames consequences, not help, no issues !


So we created a new Apple ID for my friend, but as you know, this does not work to make MY account run correctly, because of a bug in the iCloud application. I still cannot have a correct iCal because of the iCloud bug application !!


So now :

1 - APPLE decides to stop the account of my friend because of what they call security reasons, which are not prooved yet ! It's just because she did not buy anything with her account !

2 - My iCloud and iTunes account is bloqued so far, and i PAID for the services

3 - So far, APPLE did not corrected the bug on the iCloud system


What can i do ?

1 - Make a new iTunes account ? I loose all what i bought on the first account !

2 - Wait ? All my calendars are wrong, i cannot use them anymore, and i paid for this service !!!


Do you have an answer ?

How long before Apple can make a correction ? Months ? Years ? Because, for them, it's MY fault !


So, finally, still asking and waiting for a correct answer from APPLE !!

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User profile for user: SquidlyMan
SquidlyMan
User level: Level 1
4 points

Mar 14, 2012 5:31 PM in response to Jared Torres1

Well, we weren't sharing calendars in my case. I didn't realize I was sharing until I closed my wife's iTunes and reopened it then was told there was a problem with the login and to sign out and back in to the iTunes store. As soon as I signed her out from iTunes, my iCal and iCloud Calendar stared working again.


But...in order to get her logged back into her account I had to go sign into http://appleid.apple.com on her system to get everything to start working again (couldn't sign her back into iTunes until I did that).


Annoying....😠 It should "just work".

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Cannot Access Calendar On iCloud.com or iCal App

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