5 Replies Latest reply: Nov 30, 2011 10:03 AM by magicbonsi
magicbonsi Level 1 Level 1 (0 points)

The other day when i was on safari, the whole application just crashed then went to the lock screen but the screen had all these lines on it and kept flashing. I did a hard rest and it seems to have solved the problem for now..


Does anybody know what could be wrong of how I could find out what caused the crash?

iPhone 4S, iOS 5.0.1
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Most likely the cache, history, and cookies needs resetting.




    Tap Settings > Safari


    Tap Clear History then tap Clear Cookies and Data


    Now restart your iPhone.


    Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.

  • Tiaan Korf Level 1 Level 1 (30 points)

    This happened to me to just on my iPod 4G. You are kinda in trouble. I hope for your sake that it is not what I think. When it happened to me I did not even do a hard reset. Instead I took it to a retailer. I knew the person who works their and said that he was not really supposed to tell me this but a small trojan in the form of a HTML 5 code can disable your firewall on your ios device. And that flashing and distorted screan is when ios is giving a fight and is when the trojen installs itself. A hard reset makes the phone look OK but pretty much all of your data could be leaked. My advice is to backup your device and put it in DFU mode. In DFU mode your device will restored and formatted. This worked for me and did not experience this again. But before you backup your device erase all history cookies caches etc and restart then backup and send your device into DFU.


    To enter DFU mode: Plug your iphone into your computer you last backed it up with.

    Make sure your device is recognised your Mac/PC.

    Turn it off.

    Then hold the power buttone for 3 seconds.

    Then hold down the home button and the power button for 10 seconds. MAke sure you hold down both the power and home button.

    Then release the power button and hold the button for 15 seconds.


    iTunes will then say a device has been inserted that needs to be restored. Click restore and wait.

    This worked for me.

    Please feel free to ask any other questions.

  • magicbonsi Level 1 Level 1 (0 points)

    Thanks! I'm giving both your suggestions.


    :O I'm really worried now - is there any way to know if my data has been leaked?


    And how do I know if the trojan has been removed after I put it in DFU mode?

  • Tiaan Korf Level 1 Level 1 (30 points)

    The whole device is going to be wiped so changes are very high that it would be gone.

    If you experience the Safari crash again contact me I would be happy to help




    Backup device

    While device is connected turn off

    Then hold down power for 3 seconds

    Then without releasing power hold down home button for 10 seconds

    Then without releasing the home button release the power button. for 15 seconds [or until iTunes says device needs to be restored.

    This restore is a little different from other restores as is restores ROM firmware the OS and user and system data.


    Good luck.

    As I said if you experience any other problems you can email me and I would be happy to help

  • magicbonsi Level 1 Level 1 (0 points)

    I just finished restoring so I'll see how it goes for a couple of days.


    Since I backed up after the trojan was installed and restored the device from the back up is there a chance that it might have somehow been installed onto the device? (I understand the back ups generally just back up the data, but is it possible the trojan installed itself into the data and I didn't even realise?