5 Replies Latest reply: Nov 30, 2011 11:53 AM by sptrakesh
redesigned Level 1 (0 points)

Site beachballs Safari in OSX and iOS, loads fine on all other browsers.

The page loads in safari if javascript is disabled, so it would seem to be something javascript related that is causing the issue.

 

Because it beachballs safari i can't even debug the issue in safari.

This site was working in Safari before, I beleive this issue started with the latest Safari update, but don't hold me to that.

 

I need help figuring out what the issue is so I can fix it for Safari users.

Since it bricks safari i can't even get far enough to determine what the issue is or set debug points or gleen any helpful information from Safari about why this may be happening.

 

I might be forced to hack out sections until i can eliminate/pinpoint the code, but being a magento site that is a very complex and daunting proposition.

 

Please help!!! Please, please, pretty please. :-)

 

Pointers? Tips? Ideas on how to track down the issue?

 

site is: http://bumblebeetoys.com/

 

(no flash or similar content in this page, this is a standard magento website.)

 

Many many many thanks to anyone who can help resolve this issue or has any helpful pointers about tracking it down.

Thanks,

Josh


Safari hangs/beachballs. Can't load
  • sptrakesh Level 4 (1,785 points)

    Your site does not work in Chrome either, so I would think the issue is related to some incompatibility with WebKit.

  • redesigned Level 1 (0 points)

    it works in chrome for me, just checked the entire site, didn't have a single issue. (v15)

    also tried several other webkit based browsers such as epiphany, no issues in any of them that I can see.

     

    if you wouldn't mind describing the issue you are having in chrome, that would be greatly appreciated.

     

    also any idea how to pinpoint the issue in safari?

    thanks.

  • xnav Level 5 (6,635 points)

    I ran your site with Firefox error console and got the attached, perhaps Safari can't handle these errors.  Activity monitor does show Safari in a hard cpu loop while trying to access the site.  'Sample Process' seems to point at a Java Script as the culprit.

    Screen Shot 2011-11-30 at 8.30.58 AM, Nov 30.jpg

  • sptrakesh Level 4 (1,785 points)

    I tried with Chrome 15 on Mac and Windows, and neither of them loaded your homepage properly.  I see a green background, and sometimes a few widgets, but Chrome pops up an unresponsive script warning fairly quickly and does hog CPU

  • sptrakesh Level 4 (1,785 points)

    I am not sure if this is in anyway related, but some of the images on the homepage take in excess of 20 seconds to load as per Opera Dragonfly.