iTunes for windows 7 32-bit/64-bit???

Question

iTunes for windows 7 32-bit/64-bit???

I'm trying to download iTunes for my new computer, but it says 'This installer is intended for 32-bit versions of windows. Please obtain 64-bit installer from www.apple.com/support/downloads/bonjourforwindows.html' So i followed that link and downloaded it, then tried iTunes again, same response. I have windows 7 but to be honest I'm not sure if it is 32 or 64 bit. I found the 64 bit installer at http://support.apple.com/kb/DL1427, but when I download that, the exact same error message comes up, I can't win!

Windows 7

Posted on Nov 30, 2011 2:46 PM

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Answer 1

b noir

Level 9

72,336 points

Nov 30, 2011 3:54 PM in response to annafromwidnes

I'm trying to download iTunes for my new computer,

By any chance, did you use the PCMover utility to move files and programs to the new PC from a 32-bit system, anna? If so, was one of the programs that you moved a 32-bit version of iTunes? (If PC Mover has wedged a 32-bit iTunes on your system already, that can produce the effects that you're getting on update or uninstall attempts.)

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Answer 2

Nov 30, 2011 4:18 PM in response to annafromwidnes

Yes I did use PC mover, and yes when i checked my paperwork the old PC was 32 bit and the new one is 64 bit. It tranferred my music files but not iTunes so I tried to download it as I said above. How can I remove the 32 bit iTunes? I tried through add/remove programs but the only iTunes there was the incorrectly installed new version. Thanks!

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Answer 3

b noir

Level 9

72,336 points

Nov 30, 2011 6:02 PM in response to annafromwidnes

I tried through add/remove programs but the only iTunes there was the incorrectly installed new version. Thanks!

... doublechecking. Same error message when trying to uninstall, anna?

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Answer 4

Nov 30, 2011 6:20 PM in response to annafromwidnes

No I can uninstall iTunes fine (the incorrectly downloaded 64 bit one not the 32 bit version which i can't find anywhere). However i do get the same message if i try to uninstall the bonjourforwindows thing that the error message recommended.

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Answer 5

Nov 30, 2011 7:45 PM in response to b noir

I'm very interested in this thread. I just upgraded my old XP system to a new Windows 7 box using PCMover. The only message I get is that I'm missing some component and that the download failed. Evidently, 32-bit versions of both Bonjour and iTunes were ported over. Since my new system is 64-bit, the uninstall for the 32-bit system, which also ported over, won't work. The .msi for removal is identified as incorrect. I can't nuke this the normal way. I'm assuming then that I need to actually delete files and directly delete elements from the registry. Are there instructions for how to solve this one?

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Answer 6

Dec 1, 2011 7:02 AM in response to annafromwidnes

Thanks to a friend, I have the solution.

1. http://support.microsoft.com/kb/290301

This is Microsoft's utility to that will sort through your Registry issues. You'll want to have it de-install all things Apple, Bonjour, and ITunes, if they're not already de-installed.

2. Download the iTunes installer to your desktop. Right-click the installer to run as Administrator.

3. If it still doesn't run quite right, deinstall all things Apple, Bonjour, and iTunes and repeat step 2.

It worked for me.

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Answer 7

Dec 9, 2011 7:48 PM in response to Adam from New Orleans

Thanks you. I had the same problem and your solution worked for me as well.

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