iPhone won't turn off and won't sync even after I plug in my computer.

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Level 1

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iPhone won't turn off and won't sync even after I plug in my computer.

My iPhone started acting odd after my husband updated it to iOS5. It started with when I touch the apps, it responded with delay. Today, when I want to check my email. The app just simply not responding to any touch on the screen. I tried to turn off to restart, but it won't turn off. So I plug in my computer try to sync see if that can somehow makes it "budge". I successfully upload the new photos from iPhone to my MacBookPro, but after that, it won't "sync". The "sync" bottom on the itune page stay "gray". I cannot click on it. What should I do?

iPhone 4, iOS 5

Posted on Dec 1, 2011 11:33 AM

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Answer 1

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AnaMusic

Level 9

57,562 points

Dec 1, 2011 11:36 AM in response to Chelsea Chu

Try a Reset...

Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons..

http://support.apple.com/kb/ht1430

The Basic Troubleshooting Steps are:

Restart.. Reset.. Restore from Backup... Restore as New..

Backing up, Updating and Restoring

http://support.apple.com/kb/HT1414

Backup and Set Up as New Device

http://support.apple.com/kb/HT4137

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Answer 2

Eric Ross

Level 6

11,807 points

Dec 1, 2011 11:37 AM in response to Chelsea Chu

Try restarting your iPhone by holding down the on/off and the home buttons at the same time until you see the Apple logo.

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Answer 3

Jan 29, 2012 8:40 PM in response to Eric Ross

the iPhone reset worked (thank goodness), although I also followed another person't advice and checked the "restrict automatic sync" under preferences, too, so not exactly sure which it was that finally did it.

I am always reluctant to upgrade software, and usually wait 2 months before doing it. Maybe now I should extend that to 4 or 5 months. This was ridiculous.

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