5 Replies Latest reply: Dec 2, 2011 12:20 PM by b noir
andrewfrombethany beach Level 1 Level 1 (0 points)


Cannot update itunes in windows XP, a message appears about a installation file not available


iPad, Windows XP
  • jcdaly Level 1 Level 1 (0 points)

    I am having the same problem Has anybody got an ideas, I have just bought the wife an iPad for Xmas and i cant sync it

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  • b noir Level 9 Level 9 (72,015 points)
    Cannot update itunes in windows XP, a message appears about a installation file not available

     

    Which particular .msi file (or .msi files) is it saying can't be found, andrew? (itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc?

  • andrewfrombethany beach Level 1 Level 1 (0 points)

    I think the message states that the installation file or whatever can not be found.

  • andrewfrombethany beach Level 1 Level 1 (0 points)

    Sorry about that reply, I tried to update again:  the message is:  enter an alternate path to a folder containing the installation package "itunes msi" in the box below.    I also did a search for "itunes msi"  and it could not be found.

    Do you have any suggestions?

  • b noir Level 9 Level 9 (72,015 points)

    perfect, thanks.

     

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.

     

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)

     

    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

     

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

     

    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?