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Dashboard widgets don't respond to click

I have a 2011 MacBook Pro, which I ordered a few days before the release of Lion (I subsequently updated the OS).


I'm not sure when exactly, but one day I noticed that none of my widgets work. I can see their info, and if I, say, mouse over the world clock, the little "i" appears and everything. However, if I try to click on the "i," nothing happens–same for all of the widgets. The only widget that works properly is the Unit Conversion widget. The Apple Store Event widget only responds to scrolling, but no other clicks.


Does anyone w

MacBook Pro, Mac OS X (10.7.2), 2011 13" Core i7

Posted on Dec 1, 2011 7:57 PM

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Posted on Dec 1, 2011 10:13 PM

Go to ~/Library/Preferences


Move the com.apple.dashboard.plist file from the Preferences folder to the Trash.


See if your widgets work now.


If not, go to ~/Library/Widgets


Move all the Widgets from the Widgets folder to the Desktop except one then click the Dashboard icon to test.


Process of elimnation....



~ (Tilde) character represents the Home folder.


For Lion: To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library

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Question marked as Best reply

Dec 1, 2011 10:13 PM in response to cosmeticMUSiXXX

Go to ~/Library/Preferences


Move the com.apple.dashboard.plist file from the Preferences folder to the Trash.


See if your widgets work now.


If not, go to ~/Library/Widgets


Move all the Widgets from the Widgets folder to the Desktop except one then click the Dashboard icon to test.


Process of elimnation....



~ (Tilde) character represents the Home folder.


For Lion: To find the Home folder in OS X Lion, open the Finder, hold the Option key, and choose Go > Library

Dec 2, 2011 6:24 AM in response to Carolyn Samit

Thank you for the prompt reply.


I tried deleting com.apple.dashboard.plist as well as com.apple.dashboard.client.plist, log out, log back in. It did reset the Dashboard to default, but the widgets still don't work.


I also tried checking the Dashboard on a different user account on the same computer, and it works fine, so it seems to be an issue with just my account.


As for the ~/Library/Widgets, it shows both of my installed widgets, Apple Events and Delivery Status. I tried the moving to Desktop, but it had no effect on my other widgets. I'll try deleting them (I can always redownload). I tried deleting them, log out, log back in, but that didn't work either.


Do you know of anything else that might work? There's a file in ~/Library/Preferences that is called com.apple.dashboard.plist.lockfile…should I delete that too?


Thank you.


Message was edited by: cosmeticMUSiXXX

Dec 7, 2011 7:18 PM in response to cosmeticMUSiXXX

Please read this whole message before doing anything.


This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


The purpose of this exercise is to determine whether the problem is localized to your user account, or is system-wide. Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select “Help” from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.


While logged in as Guest, you won’t have access to any of your personal files or settings. Any application you run will behave as if you were running it for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


As Guest, launch the application(s) and test. Same problem(s)?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

Dec 7, 2011 7:44 PM in response to cosmeticMUSiXXX

Please read this whole message before doing anything.


This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Boot in safe mode and log in to the account with the problem. First, disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. The instructions provided by Apple are as follows:


  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


During startup, you will see "Safe Boot" on the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Safe mode is slower than normal, and some things won’t work at all, including your login items.


Launch the application(s) and test. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode.)

Dec 8, 2011 9:54 AM in response to cosmeticMUSiXXX

First, back up all data if you haven't already done so. No matter what happens, you should be able to restore your system to the state it was in at the time of that backup.


In the Finder, hold down the option key and select Go > Library from the menu bar (Lion) or otherwise open the Library folder of your home folder (pre-Lion.) From the Library folder, move the entire contents of the subfolder Caches (not the folder itself) to the Trash, then log out and log back in. Empty the Trash. Test.


If the problem is not solved, open the Library folder again and move the entire contents of the subfolder Preferences (not the folder itself) to the Desktop. Log out and log back in. The account will then be pretty much in a clean state. Test. If you can still reproduce the problem, then put the Preferences folder contents back, replacing any that were created in their place, log out, and log in again.


If you can't reproduce the problem in the clean state, then start putting things back in the Preferences folder piecemeal, starting with items that seem unrelated to the issue. I can’t be more specific. After each group of items, repeat the log out/log in cycle and test. At some point, the problem may reappear, in which case you know that something in the last batch of files you restored is at fault. If it never reappears, the problem is solved.


This will be a very time-consuming process, but that’s the best I can do in this setting.

Dec 18, 2011 3:54 PM in response to cosmeticMUSiXXX

I have pretty much the identical problem, running 10.7.2 on a 2009 MBP. Interestingly all was well until about 3d ago when the widgets just stopped responding to mouse clicks. I cannot add packages to Delivery Status, change the weather location on weather, or change any widget preference. I have deleted everything that I believe is widget-related from preferences (see responses above), deleted the cache files, restarted etc. The problem is only with my account, as the widgets work as normal with the guest account. Seemingly the only thing I haven't tried is giving the machine a good thump!


I will repost if I come up with a solution.

Dec 18, 2011 4:41 PM in response to cosmeticMUSiXXX

Problem rectified. As Linc Davis suggested, I started by moving all the preferences out to a folder on the desktop. The finder and dock preference files get regenerated immediately. I restarted, and as I predicted, the problem went away. It's amazing what havoc a corrupt .plist file can cause. What happened next was unpredictable. I trashed all the new preferences and just dragged all of the old ones back, replacing the finder and dock pref files when asked. Then I restarted and the problem was resolved. The only thing amiss was that the Finder and Dock preferences were lost (I will have to manually add all my apps to the dock I guess) but I don't really care about that. So to save yourself some time, before you do what I did, trash com.apple.dock.plist and com.apple.finder and restart. That may well solve your problem. If not, then you'll have to try trashing all the prefs like I did and hopefully you will stumble onto the corrupted one, or else you will be lucky and what happened to me will happen to you!


Best of luck!

Dec 18, 2011 5:31 PM in response to Linc Davis

I didn't try this for a while because I had exams and was too scared and too busy, but just now I tried moving all the Preferences files to a folder on my Desktop and restarted. Everything works flawlessly now, and like you said, it's like a new computer, minus the hassle of having to transfer files again.


I didn't put my old preference files back in. I figured I could rebuild the preferences that really matter from scratch. As it is, only my Finder, Dock, and desktop image need to be changed so far. iCloud took care of Mail/Contacts/Calendar so I'm happy about that.


Thank you very much for your help. I'm glad to have my Dashboard Back.


Prashant Joshi:

I tried just trashing those two, but it didn't work. That's okay though. I'm glad you could fix the problem too!

Dashboard widgets don't respond to click

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