5 Replies Latest reply: Jun 23, 2012 9:30 AM by EvansJ32
zrinka Level 1 Level 1 (0 points)

I've experienced my Mail app freezing twice in last two weeks in the middle of writing a mesage. I can't save it as a draft nor can send it, can't move to another folder. But if I leave the Mail app and go to gmail app it works. Anyone knows what's happening?

Thank you in forward for your help!


iPad 2
  • Demo Level 10 Level 10 (85,705 points)

    Have you tried the simple basic things?

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

     

    Quit the mail app and restart.Go to the home screen first by tapping the home button.Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    It is possible that you have an email in your inbox or trash folder that is causing the problem as well. Maybe an email with large attachment? If you have an email like that - try deleting it from the iPad. You may need to do that from the server in your webmail using a web browser if the mail app keeps frezzing on you.

  • zrinka Level 1 Level 1 (0 points)

    Thank you for your help. Of course I restarted my iPad each time it happened, but am not happy to do it evy now and then. I've just deleted some large emails...it could be it. Thanks again.

  • Hucy94 Level 1 Level 1 (0 points)

    I have an easier way that helped my fathers iPad when this occured, just double click the home button and a little bar of applications that run in the background appear. Then hold down the mail icon and delete it from the list. As you open Mail it should be working again. No need to restart the iPad. Hope this works for you!

  • Texas Mac Man Level 8 Level 8 (46,550 points)

    iPad Mail

    http://www.apple.com/support/ipad/mail/

     

     Cheers, Tom

  • EvansJ32 Level 1 Level 1 (0 points)

    Hi, Hucy94

    thanks to your suggestion it solved my problem of app mail freezing.

     

    cheers evansj32