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Q: Installing a new itunes version: Cant find the older Bonjour msi installer.  iTunes fails to start the install

Attempting to upgrade iTunes and I get an error: "The older version of Bonjour cannot be removed.  Contact your technical support group".

 

The next screen is states iTunes Installer Interrupted.  The installer was interrupted before the requested operations for iTunes could be completed.

 

I am stuck.  Please help.

Windows XP

Posted on Dec 2, 2011 12:17 PM

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Q: Installing a new itunes version: Cant find the older Bonjour msi installer.  iTunes fails to start the install

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  • by b noir,

    b noir b noir Jun 1, 2012 9:56 PM in response to msbraun6
    Level 9 (72,129 points)
    Jun 1, 2012 9:56 PM in response to msbraun6

    ASU is Apple Software Update.

     

    In your Start menu, click "All Programs" and then click Apple Software Update.

  • by msbraun6,

    msbraun6 msbraun6 Jun 1, 2012 10:00 PM in response to msbraun6
    Level 1 (0 points)
    Jun 1, 2012 10:00 PM in response to msbraun6

    Sigh.  No good.

    QuickTime.msi not found.

    "The older version of QuickTime cannot be removed."

     

    I need to sign off.  If you have any other suggestions, I will be checking back tomorrow.

  • by msbraun6,

    msbraun6 msbraun6 Jun 1, 2012 10:27 PM in response to msbraun6
    Level 1 (0 points)
    Jun 1, 2012 10:27 PM in response to msbraun6

    Tried the Apple Software Update approach. Not here either.  Tried to repair from Add & Remove Programs and the AppleSoftwareUpdate.msi file is not found.

     

    My thought is to do a System Restore from before I began this whole ordeal.  What do you think?

  • by b noir,

    b noir b noir Jun 2, 2012 3:58 PM in response to msbraun6
    Level 9 (72,129 points)
    Jun 2, 2012 3:58 PM in response to msbraun6

    So trouble with QuickTime and ASU as well.

     

    Can you check your Cleanup again? Is there a QuickTime entry in there?

     

    (I've been vaguely worried about a blank-line complication with QuickTime since last night when you reported the two blank lines.)

  • by msbraun6,

    msbraun6 msbraun6 Jun 2, 2012 8:16 PM in response to b noir
    Level 1 (0 points)
    Jun 2, 2012 8:16 PM in response to b noir

    Cleanup does show QuickTime 7.71.80.42

     

    Oh, and there are actually three blank lines at the top of the list.

  • by b noir,

    b noir b noir Jun 2, 2012 8:41 PM in response to msbraun6
    Level 9 (72,129 points)
    Jun 2, 2012 8:41 PM in response to msbraun6

    One more than yesterday?

     

    Okay. In CleanUp try removing all three blank lines, the QuickTime entry and the ASU entry.

     

    Restart the PC and try another QuickTime install.

     

    If it goes in this time, does it launch for you?

  • by msbraun6,

    msbraun6 msbraun6 Jun 2, 2012 9:41 PM in response to b noir
    Level 1 (0 points)
    Jun 2, 2012 9:41 PM in response to b noir

    Yes, it did! 

     

    And iTunes is up and running.  It is version 10.6.1.7. 

     

    Thank you so much for you kind help. 

     

    May I ask one last question -- Is it good to keep iTunes regularly updated?  I have read conflicting opinions on that.  If there is any other advice you care to give before moving on to someone else's crisis, please let me know.  I sure hope you are compensated by Apple for what you do!

     

    Sharon, NE

  • by b noir,

    b noir b noir Jun 2, 2012 10:24 PM in response to msbraun6
    Level 9 (72,129 points)
    Jun 2, 2012 10:24 PM in response to msbraun6

    Excellent news, Sharon! That one fought back hard ... can't recall the last time that I've seen at least four .msi-related problems all in one bunch like this.

     

    I'm generally inclined to keep Apple software on Windows systems up to date on the basis of security concerns. Almost all the packages are internet-related, and I like to try to keep the security holes closed.

     

    From that sort of perspective, the following document is useful:

     

    Apple security updates

     

    You can check that to see if an update includes security patches. It's typically updated when (or a few hours after) an update is released.

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