1 Reply Latest reply: Dec 10, 2011 3:20 PM by computersWTF
bubazoo Level 1 Level 1 (0 points)

I have the Verizon iphone 4s I purchased directly from the Apple Store
and am having problems with call waiting. so I did a google search

and all I found was this article

 

http://support.apple.com/kb/TA38607?viewlocale=en_US

 

but soon discovered this article is OUT OF DATE!

 

The iphone 4s does NOT have a SWAP or MERGE CALL button! anywhere on the screen
or anything even remotely close to it, during two call waiting calls.

 

Also

whenever I am in a call waiting call,  when I press "END CALL" it hangs up on BOTH calls!

on MY phone, end call hangs up on BOTH parties! not just the one.  when you hang up on the 2nd call for instance  the first call

does NOT ring back, not in 2 seconds, 5 seconds never! Also I notice if the 2nd party hangs up, it doesn't switch back to the first call, the second call that hung up just sits there with all the buttons greyed out. and since there's no swap button you can't swap back to the first call.

 

THe thing that bugs me, is when I'm in a call, and someone else calls, say they talk for a second and hang up,

well when that party hangs up, it doesn't hang up on my end, and since there's no swap button

on the screen anywhere, I have to press "end call" which hangs up on the previous caller too.

drives me freaking nutts!!

 

Apple please fix this!  its driving me crazy!!!! BRING BACK THE SWAP BUTTON PLEASE!!!

 

My fiance' gets mad at me every time this happens

you know how girlfriends are, they get mad at you if you hang up on them even if it wasn't your fault.

hehehehe


iPhone 4S, iOS 5.0.1, blind user using voiceover
  • 1. Re: Verizon iphone 4s: call waiting issues
    computersWTF Level 1 Level 1 (0 points)

    +1

    Thanks bubazoo!

    I'm having some of the same issues, although I am able to swap and merge calls. However, we're having a shared experience on this:

    bubazoo wrote:

    whenever I am in a call waiting call,  when I press "END CALL" it hangs up on BOTH calls!

    on MY phone, end call hangs up on BOTH parties! not just the one.  when you hang up on the 2nd call for instance  the first call

    does NOT ring back, not in 2 seconds, 5 seconds never! Also I notice if the 2nd party hangs up, it doesn't switch back to the first call, the second call that hung up just sits there with all the buttons greyed out. and since there's no swap button you can't swap back to the first call.

     

    THe thing that bugs me, is when I'm in a call, and someone else calls, say they talk for a second and hang up,

    well when that party hangs up, it doesn't hang up on my end, and since there's no swap button

    on the screen anywhere, I have to press "end call" which hangs up on the previous caller too.

     

    When I'm on my Verizon iPhone 4, and get a call waiting beep:

     

    If I press IGNORE, it doesn't send the 2nd caller to voicemail (VM) as stated in Apple's out-of-date support doc, but instead it beeps AGAIN interrupting my phone call, and sometimes even a THIRD BEEP before it finally goes to voicemail. This is also annoying for my caller as they have to wait 6 or 7 rings before VM picks up.

     

    If I accept the 2nd call, it puts the first on hold, and I am able to SWAP calls / switch back and forth, or even MERGE calls. However, I am UNABLE TO END only one of the calls, regardless of whether or not I merge them. If I press END, it disconnects all calls. There is no option to END only one of the calls.

     

    If I am simultaneously on with 2 callers (merged or separately) and one of them hangs up, my line remains tied up and my on-screen menu continues to display options for simultaneous-dual-calls.

     

    For example: I'm on the phone with Jack, and I put him on hold to quickly take a call from Jill; after she hangs up and I switch back to Jack, anyone who tries to call me receives a busy signal. In addition, my on-screen menu continues to display options to merge the two calls, or swap back to Jill (who's no longer there and if I do, I get dead air silence). As I stated at this point I cannot "END" only the call with Jill (or I risk disconnecting Jack as well) and here's the strangest part: Most of the time in this kind of scenario, when I switch back to Jack I'll just leave the "2nd" line tied up after the call is completed... and when I do finally wrap up the call with Jack and hang up (thereby disconnecting both lines) - the SECOND ("dead") LINE CALLS ME BACK! The phone rings with an UNKNOWN number, and when I answer it's just the dead air silence calling. If I let it go to voicemail it leaves me a 3+ minute voicemail message of nothing but white noise. [OK OK audio-sci geeks, I know dead air, white noise, and silence are different sounds but youknowwhati'msayin here.]

     

    I called Apple Support and they said for CDMA (Verizon) phones they can't troubleshoot call waiting issues. Just spoke with a tech at Verizon Support, but unbelievably he told me the following:

    1. This is not unusual.

    2. These are fairly common issue complaints.

    3. This is not something that can be fixed, but is programmatic to their network.

     

    Apparently this is not only just how it is, but it's actually working as it's supposed to! The rep said he will file a complaint with the internal IT group at Verizon who deals with the coding of the voicemail and the way it works with the phones, but could not transfer me.

     

    He speculated that the next (4G) iPhone will have working call waiting features, as Verizon's forthcoming LTE (all 4G) network treats voicemail and call waiting completely differently than CDMA.