I'm having a problem logging into the Netflix app (117)

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Level 1

15 points

I'm having a problem logging into the Netflix app (117)

I've repeatedly entered the correct username and password, only to have it tell me that I have entered them wrong with an error code of 117.

I've contacted customer support at Netflix, and it seems that their solution is to recommend changing my Netflix password. The only way to make it work though seems to be to change it to a number only password. I don't trust the security of that. Any other tips or ideas on how to get it to login?

Also, how can I report a bug on this? To whom would I report it? Who makes the Netflix app on the Apple TV? Netflix or Apple?

Posted on Dec 2, 2011 10:43 PM

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Answer 1

C-Daddy

Level 1

0 points

Dec 3, 2011 4:21 PM in response to slasc

I am having the same issue. I have also entered the correct username and password! Everything works fine on the xbox. Any luck yet?

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Answer 2

slasc Author

Level 1

15 points

Dec 3, 2011 4:29 PM in response to C-Daddy

Not yet. Just using the Roku for Netflix in the meantime.

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Answer 3

C-Daddy

Level 1

0 points

Dec 3, 2011 4:36 PM in response to slasc

Just curious, do you use an av receiver with your set-up? I can't get the Apple TV (2) HDMI audio to play through the receiver at all.

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Answer 4

Dec 4, 2011 11:41 AM in response to slasc

I am having the same problem. I have been using Netflix on my bedroom Apple TV without any problem for over a year and this login popped up out of nowhere. I also have another Apple TV in another room and Netflix login is no problem.

Does anybody have a solution?

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Answer 5

slasc Author

Level 1

15 points

Dec 4, 2011 11:48 AM in response to rahaustex

I'm using 4.4.3.

Rehaustex, which versions are you running? Are they the same?

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Answer 6

Dec 4, 2011 12:07 PM in response to slasc

Both units are 4.4.3 and one can login to Netflix and the other cannot. Heck, I even reset the problem device to no avail.

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Answer 7

Dec 4, 2011 1:22 PM in response to slasc

I'm having the same issue, changed Netflix password, reset apple tv...still error (117) wrong username & password. I know i have them correct as I can connect on my iPad?

Any solutions. This is the first time I have used Netflix since updating apple tv to ver 4.4.3 a couple of days ago??

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Answer 8

Dec 10, 2011 4:40 PM in response to slasc

Revert back to 4.4.2

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Answer 9

Dec 10, 2011 6:36 PM in response to slippyfromfortsask

Ended up having to call Netflix...they reset my account password and it worked. Weird as I had reset my Netflix password myself several times?

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Answer 10

slasc Author

Level 1

15 points

Dec 13, 2011 5:15 PM in response to slasc

Helpful tip: I finally got mine working AFTER adding a space on the end of the password on the login screen. In other words, I did NOT change my Netflix account password. I only added a space to the password when logging in.

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Answer 11

shrink

Level 1

40 points

Dec 14, 2011 10:38 PM in response to slasc

Unbelievable. I was having the exact same problem for about a week and adding the space after the end of the password did the trick!

Thanks, slasc!

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Answer 12

Dec 15, 2011 7:06 PM in response to slasc

Genius slasc! This solution worked for me too. Thanks much!

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Answer 13

mjlowden

Level 1

0 points

Dec 18, 2011 6:37 AM in response to slasc

Slasc, THANK YOU. After two weeks of intermittent searching for a solution and not being able to log in to Netflix on Apple TV, I finally found your post this morning. Worked like a charm. Seems stupid on Apple's end, but that's another story.

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Answer 14

slasc Author

Level 1

15 points

Dec 18, 2011 6:54 AM in response to slasc

Btw, I am also having the same problem with the new version of Netflix on the iPhone / iPad. It must be something on Netflix's end (their apps). The same solution works.

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Answer 15

mjlowden

Level 1

0 points

Dec 18, 2011 7:05 AM in response to slasc

Strange. Haven't had the issue on my iPhone or iPad, and I have the latest app version. Just Apple TV after a software update 2 weeks ago. Either way, thanks for finding the fix and letting us all know.

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