What are Apple doing about it?

Venturer wrote:

I have contacted Apple Support and am going to receive a call from them on Tuesday next week. I am sure they won't be able to give me a solution

What is that judgement based on?

It was not a critique, it was a simple question. You asked "What are Apple doing about it?". Why don't you try contacting Apple first and see if they can help you before you pass judgement. You do have 90 days of free technical support over the phone. i recently called Apple support and they were very helpful and were able to provide me with a solution. They were very polite and courteous.

Perhaps you could provide some information, such as how are you connecting to the internet? Are you connecting via a wirelss router? If so, it's possible that you have router issues. Have you tried contacting your internet provider to determine if they are having connectivity issues? These are two possibilities that would explain connectivity issues that are unrelated to your Mac.

You still may have router issues, for example if your router isn't up-to-date on it's firmware that could cause an issue with the iMac. You didn't mention what kind of router it is, if you are using an Apple Aiport Extreme, Airport Express or Time Capsule using Airport Utility to update the firmware. If you are using a third party router then look in the router's manual for information on how to update firmware.

Also these are user to user forums, Apple doesn't read them or comment on them. If you would like to comment directly to Apple for a suggestion you can do so at www.apple.com/feedback.

Venturer wrote:

I am just getting my wifi through the normal process - have an iMac and connect wirelessly (or not as the case may be) with the router. The router is Vodafone Home Gateway.

I have now contacted Apple through the link you posted - thank you.

Good on contacting Apple, don't expect a response this is only a spot to offer feedback.

Re the router, you didn't say anything about checking the firmware to see if it's up-to-date....did you do that? This has worked for some users, not all but it's worth a try.

I'm not sure how to pcheck the firmware of the router (I really am not tech minded) but I could try if I had some guidance.

You need to look online (use Google) to for support for the type of router you own. Look on the router it will list the manufacturers name and model. Then Google that information to get some help. My guess is it is not an Apple router (it doesn't need to be) so if it's something like a Linksys WRT54G Google something like:

Update firmware Linksys WRT54G and you should find some information.

Your welcome and good luck.