My iTunes wont connect to the iTunes store, it stays with a blank page. I try to run diagnostics and it freezes itunes everytime. also when i try to sync my ipod it will say backing up device and will never move the bar Any help?
iTunes-OTHER, Windows 7
I was finally able to run Diagnostics. here they are:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron M5030
iTunes 10.5.1.42
QuickTime 7.7
FairPlay 1.13.36
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00DBAC94093CB5A8
Current user is not an administrator.
The current local date and time is 2011-12-04 18:44:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dd478935135a18b5f14bfdc1bd4af6fa
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CBA1C1E4-E669-42D2-8F08-1CA661C143F6}
Description: Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 192.168.1.40
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Dec 04 18:07:03 2011
Lease Expires: Mon Dec 05 18:07:03 2011
DNS Servers: 192.168.1.1
Adapter Name: {85DA7EE4-6B35-4EE8-B07C-F0F63ED963AF}
Description: Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-04 18:34:27.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: HL-DT-ST DVD+-RW GT32N, Rev A201
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.5.1.42 (x64) is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Leo’s iPod, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1A921QVL203
**** Device Sync Tests ****
Sync tests completed successfully.
iTunes not connecting to store & cant run Diagnostics?
