Q: How do I get a refund for iTunes Match?

I have tried, and even tried the report this feature from my receipt.  It feel like they keep me in a loop going nowhere.....

I just submitted my request for a refund in the iTunes feedback screen.  That didn't occur to me as the correct venue for this type of problem which is why I passed over it before.  However, since all other avenues appear to be designed to put people in a support queue, I guess this is the way to go.   Thanks for steering me in the right direction (I think, lol).

This was the information I've been looking for!  Thank you!

Here is the response from Apple.  I guess I will be filing a complaint with my bank, and the BBB.  I will probably bring this thread to the attention of some bloggers like those at Wired magazine.  If I stop one person from buying this buggy code, it will be effort well spent.  Good luck to you too John.

Hello Rick,

This is Larry from iTunes Customer Support, and I will beassisting you today. I understand that iTunes Match does not work asadvertised, it repeatedly crashed your systems, and you would like a refund.

Rick, I would like to sincerely apologize for any inconveniencethat you may have experienced. I realize your concern regarding iTunes Match,functioning properly, and I am happy to assist.

Your request for a refund for "iTunes Match"was carefully considered; however, according to the iTunes Store Terms of Sale,all purchases made on the iTunes Store are final. This policy matches Apple'srefund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for moreinformation:

http://www.apple.com/legal/itunes/us/sales.html

Rick, please let me know if you have any other questionsor concerns. I'll be more than happy to assist you with whatever you need.Thank you for the chance to improve your iTunes experience and have a wonderfulday.

Sincerely,

Larry

iTunes Store Customer Support

Dave Sawyer wrote:

 

Try iCloud support:

 

http://www.apple.com/support/icloud/contact/

 

or iTunes Store support:

 

http://www.apple.com/support/itunes/contact/

 

 

Good luck.

Looks like they changed your links, and now they redirect you tot he support queue rather than allowing you to file a complaint with them?   Apple is really trying to keep people from getting refunds from this product aren't they?   Just wow.

Okay, I admit it, I just didn't click enough times.  Here is a direct link so that you can avoid the tree searching:

https://expresslane.apple.com/Symptoms.do

Good luck!!!

Dave Sawyer wrote:

 

The links above have not been changed. And your link saves no clicks, though it will get someone to the same place.

I mentioned that I was in error in an edit, so you are correct.  My link dumps me directly where one need to be to submit their request rather than having to hunt through what might be an unfamiliar tree, so in my mind it saves quite a few clicks .  :-)

Update from Larry.  No Larry, nothing has been resolved (let alone to my satisfaction), but nice of you to send me an email....

"Larry here again from iTunes Store Support. I hope youare having a fantastic day. First and foremost, I would like to extend anapology for the delayed response to your email. iTunes Support endeavors tosend a reply within 48 hours; however, due to new product releases and featuresfor the iTunes Store we are experiencing higher volumes than normal. Weappreciate your patience and understanding.

Rick, I wanted to touch base and ensure everything hasbeen resolved to your satisfaction.

As a valued member of the iTunes Store family, I didn'twant to leave you without any type of resolution.

I want your experience to be as enjoyable as possible. Ifyour issue has been resolved and you will like to close this request, or ifyour issue is still existing, please reply to this email. "

More news from Larry, it looks like I need to update to the new version of iTunes in order to get this prodcut to work.  Which I did, and for giggles, i turned on iMatch (I have solid backups in a number of locations).  It timed out immediately.   ROFL.  Poor Larry, I almost feel sorry for the guy.  Sent him a screen shot, and I guess I will try later now that I have a test machine that I don't mind rebuilding if this product blows up again (just itunes and the library of course).

-------------------------------------------------------------------------------- ------------------------------------------------------------------------------

This is Larry again, from iTunes Store Customer Support.First and foremost, I would like to extend an apology for the delayed responseto your email. iTunes Support endeavors to send a reply within 48 hours;however, due to new product releases and features for the iTunes Store we areexperiencing higher volumes than normal. We appreciate your patience andunderstanding.

Rick, I understand that iTunes Match is not functioningproperly, and you have requested a refund. again, I would like to sincerely apologizefor any inconvenience that you may have experienced. I realize your concernregarding your iTunes Store purchases functioning properly,   and I am happy to assist.

Rick, unfortunately unless the issue is caused by dataloss or corruption, we cannot issue a refund for iTunes Match, however if youupdate iTunes, iTunes Match should function properly.

Rick, again I would like to thank you for your patience,please let me know if you have any other questions or concerns. I'll be morethan happy to assist you with whatever you need. Thank you for the chance toimprove your iTunes experience and have a wonderful day.

Sincerely,

Larry

iTunes Store Customer Support

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Again, I love the idea of this product, I just don't trust it on my machines in it's current incarnation.  Once the product is solidly working then I will reconsider purchasing the service.  Until then, I just want my money back....  Sent polite request for refund yet again.