I can receive but not send mail from my iPhone4

Question

I can receive but not send mail from my iPhone4

I can receive email on my iPhone 4, but am no longer able to send it. I upgraded to 5.0.1 recently.

I get a message saying my outgoing mail server rejects the recipient, or the connection failed, or

I don't have the correct password - which is incorrect.

I also no longer see an 'outgoing' folder when mail can't be delivered.

I've tried repeatedly to put the correct information into the outgoing mail primary server, but when I check back

the info has disappeared again.

Receiving mail is no problem.

Any ideas?

Posted on Dec 6, 2011 12:58 AM

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Answer 1

Dec 6, 2011 1:01 AM in response to Deborah Manship

Sounds like the outgoing mail server settings aren't correct. or maybe it is a pop vs imap issue

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Answer 2

Dec 6, 2011 3:09 AM in response to lvmedic3214

I've checked the outgoing mail settings time after time and they are correct. I only use an IMAP

account.

I've had no problems before with this phone, just since I upgraded.

Do you think it might help to delete the account and put all the info in again?

Thanks for your help

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Answer 3

Dec 6, 2011 3:12 AM in response to Deborah Manship

Thats what I would do. maybe something was corrupted during the update.

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Answer 4

xfarmer

Level 2

185 points

Dec 6, 2011 3:14 AM in response to Deborah Manship

Delete the mail account and set it back up again. This usually works...

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Answer 5

Dec 6, 2011 3:32 AM in response to Deborah Manship

I've just tried deleting the mail account and setting it back up. The account was verified, but still

won't send mail. I get the same messages as before. Either connection failed or smpt password incorrect etc.

Sigh.

What to do?

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Answer 6

Dec 6, 2011 3:33 AM in response to Deborah Manship

Is it Gmail or what mail server?

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Answer 7

Dec 6, 2011 3:37 AM in response to Deborah Manship

I use my ISP which is Andrews & Arnold (small company in Bracknell) so my outgoing

mail server is smtp.aaisp.net.uk.

Haven't had any problems with them, they say it's a setting problem on my phone.

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Answer 8

Dec 6, 2011 4:10 AM in response to Deborah Manship

Hi, I am having the same problem. Deleted aol then added, but still the same. I have just set up a mail address for iCloud and strangely that one seems to be both sending and receiving. Checked that primary address is my aol account and did all the things suggested on support site. The only way I can reply to an email is manually transferring it to the iCloud account first. Really annoying.

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Answer 9

Dec 6, 2011 4:19 AM in response to Deborah Manship

I'm sorry you're having the same problem, but glad too - thought I was going mad!

Can't be doing with the iCloud palaver, I wan't my mail account to work as it did before.

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Answer 10

razmee209

Level 10

191,244 points

Dec 6, 2011 10:38 AM in response to Deborah Manship

When you intially set up your email account - depending on what account i.e. comcast/hotmail..etc

you enter your email and password and if you look closely this is for incoming mail server, which is why you can receive mail,

Below that you should see outgoing mail server - click on that server - it should have your username on it already but your password is blank, now enter the password and it should work.

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Answer 11

Dec 6, 2011 12:03 PM in response to razmee209

I would suggest a restore in this case as you are having trouble since you updated your phone. but it is important to back up your data before the restore.

follow the below link to back up and restore your phone

http://support.apple.com/kb/ht1414

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Answer 12

Dec 6, 2011 12:42 PM in response to Deborah Manship

Hi !

I had the same problem, but I realised that I changed my password and that the problem was that I could'nt send any emails because there are two servers informations to fill in, and I only made the modification in my settings for the 'incoming mail server' and not for the SMTP 'outgoing' one that is used to send emails... Now it all works perfectly : )

You have to click on it and then you can change your stuff.

I hope it will help you because it's true that when you change your password, you don't necessarly think about modifying all of your settings on all of your devices.

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Answer 13

Dec 6, 2011 1:04 PM in response to Pietro_2706

Thank you for all for the advice. Have checked outgoing server and password is there. Haven't changed password in any case. Think this has happened since I upgraded. Next step is reset, I think. How do I get rid of iCloud if this is causing the problem?

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Answer 14

Dec 6, 2011 1:07 PM in response to Deborah Manship

I am going to try a reset. Think it's the upgrade/iCloud that is causing this. How do I ditch iCloud I wonder?

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Answer 15

razmee209

Level 10

191,244 points

Dec 6, 2011 1:09 PM in response to emmafromcornwall

settings - icloud - turn it off.

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