Why does iTunes say my computer is not authorized when it is?

Thank You!!!!

This solved my problem before I crashed my head against the wall! 😉

I have never been on here before and had to go to the trouble of making a name etc, so that I could say

YOU ARE A LEGEND!!!! I'm not overly techno, and have grown up with PC based software, we have a Mac for our home computer and and iPad, but I mostly use my work laptop that which is PC. You instantly fixed a problem that I had been trying to fix for over two days. It just didn't make sense that you couldn't get these movies onto my iPad, I was thinking whats the point if you can't do something as simple as this.

Thanks to people like you (not apple support) we are able to fix the problem so easily. I really appeciate it. 😀

where exactly do you find the shared file??

cna you email the response to thejokeriscrazy@gmail.com

thanks mate

If you have the abnormal file I mentioned it will be in /users/Shared/SC Info as mentioned on the first page of this thread.

Worked like a charm! It was actually a TV Show to my iPad, but removing the SC folder did the trick.

I was going nuts with the authorization issue also, with shows and movies that played on my MB Pro Retina but wouldn't transfer to iPad because of authorization. It only did this on recent purchases. Deleting the SC folder worked and shows are downloading now. Thanks!

I have tried the suggestions made here and, so far, nothing has worked. I do not have a shared file and my e-mail address is entered correctly. My main problem is centered around my audiobooks. I either get the message that the computer is not authorized or, it acts like it is syncing my books but they are empty icons.

Are you downloading from a site like Audible.com? My solution when having issues downloading from Audible was to simply download the files to the harddrive then manually adding a file in iTunes. I've had an Audible account for years, but ever since the update to IE9 and using Chrome (my default browser), the download managers don't seem to communicate with iTunes to sync.

I'm using the latest macbook Pro Retina display. When trying to sync my ipad to my mac, it says the same thing "cannot transfer purchased item form ipad to mac (pages, keynote and imovie) because computer is not authorized. I tried going to finder and look for the sc info folder in shared but nothing showed up. Is there any other solution you came up with ?

Have you entered just a user ID or did you enter your full email address linked to your Apple account? That's what worked for me. My PC didn't have the SC folder either. Just logging on to respond it wouldn't accept my Apple ID but took the email address instead.

thank you, thank you! you have solved a problem that i've had for over two years - ever since i migrated my content from an older mac to my current one. everything sync'd ok except tv shows. i scoured the forums with no luck and eventually just gave up and loaded that content over wifi directly to my iphone and gave up trying to sync from my computer with itunes.

after reading this post i went and looked in /Users/Shared. i had both a "SC info" and "SC info~orig" directory. i stopped itunes, removed both of them, restarted itunes, reauthorized my machine and it all worked! i can sync tv shows again. amazing. i had a workaround but this has been bugging me and bugging me.

i do think the suggestion to deauthorize your current computer before starting this process is a good one. i did *not* remember to do that, and when i looked at the count as i was reauthorizing my computer it's 1 too many. i'm still under 5 so i'll leave it for now, but at some point i'll have to deauthorize everything and reauth to get the count right.

but yay! thanks for sharing a fix that actually works. no more burning sage leaves or voodoo dances around my computer...

I am also having this trouble there is no shared file on my computer i have deauthorized re authorizeed then deauthorized i have created an ID then reauthorized but still the same but for me its not one its 19 apps that will not transfer as need to back up my sons Ipod as it is on its way out and he does not want to lose all his gaming data plus photos and music i find it is only the games that he gets that are free games to download via Itunes that will not transfer can any one plz help me.

Not sure I'm following your problem but I just got a new iPhone and it took me a minute to figure out how to transfer my apps. On my new phone when I went to the Apps Store, under Updates there is a tab for "Purchased". These were all the apps saved to the iCloud. All I had to do was select the ones that I wanted on my new phone. It will not save data from past games but it will load the apps. Apps that I bought pre-iCloud I simply dragged over to the iPhone while plugged into my computer. As for pictures and videos, plug the old iPod into you computer. Open in My Computer. Treat it like data. You can copy and paste all your pics/vids onto your computer just like you would data from a camera or external hard drive. Hope this helps.

Where do you find the Shared/SC file? I can't find it. I apologize to those who are computer savvy and annoyed by questions like these. Please help!

Ok never mind I found the folder. Deleted it. Restarted iTunes. Was asked to authorized my already (countless times) authorized computer. Same apps not able to be synced. This is ridiculous. How can a worldwide corporation like Apple not have a fix to this obviously long-running problem?!

My dad is having the same issue.

His iPad will not sync, give the 'computer not authorized' message.

I deleted the SC folder, unauthorized all computers and re authorized , rebooted, tried an older backup.

Nothing.

No idea what is not working, at one point it said some 79 apps would be removed if I did not authorize.

Dang, what else?