Apple Mobile Device Support will not install! Any answers re rollback issue?

Question

Apple Mobile Device Support will not install! Any answers re rollback issue?

Hi,

Im running Windows 32bit and trying to install the latest Itunes version 10.5.1.42 after a few attempts i have managed to install all of it apart form Application Modbile Device Support (AMDS), therefore meaning that i can not sync with my new Iphone.

Essentialy when it gets to installing AMDS it rolbacks. It can create the folders ok and but does not copy any drivers into the folders. All the other Apple folders in common files directory are ok and populated and work. I tunes work - just doesnt let me connect my phone as AMDS is empty.

I have noticed a few threads regarding this issue over the years and tried lots of the suggestions:

completely uninstalling Itunes and all traces of associated apple products. Manually removing residual files. Done this lots and lots of times, Itunes etc will install, AMDS will not
checked various permissions
Ensured Windows updates are all up to date
Removed other mobile phone software
changed msconfig settings

Im just going around in circles now. I cant bear the thought of running thorugh another uninstall of Itunes and ten watching it install again only to see the roll back bar appear and reverse!

Any idea people?

iPhone 4S, Windows 7

Posted on Dec 6, 2011 4:45 PM

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Answer 1

Dec 6, 2011 4:46 PM in response to paulfromsouthwick

Windows 7 btw 😐

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Answer 2

b noir

Level 9

72,336 points

Dec 6, 2011 10:44 PM in response to paulfromsouthwick

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".

Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.

(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

Does it install (or uninstall and then reinstall) properly for you?

If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Message was edited by: b noir

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Answer 3

Dec 7, 2011 12:20 AM in response to b noir

hi,

thanks for the reply. I have tried that a few times with no luck. still roll backs. i will run again and put up the message that is displayed. - it is the usual could not install one

thanks

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Answer 4

Dec 7, 2011 12:22 AM in response to b noir

hi,

thanks for the reply. I have tried that a few times with no luck. still roll backs. i will run again and put up the message that is displayed. - it is the usual could not install one

thanks

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Answer 5

Dec 7, 2011 1:18 AM in response to paulfromsouthwick

the erro message displayed:

Apple Mobile Deviuce Support wasnt installed on your computer.

The installer encountered errors before Apple Mobile Device support could be configured.

Your system could not be modified. To retry these operations ar a leter time, please run the installer again.

Click finsih to exit installer

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Answer 6

b noir

Level 9

72,336 points

Dec 7, 2011 1:42 AM in response to paulfromsouthwick

The installer encountered errors before Apple Mobile Device support could be configured.

One of those ... okay, let's give the following procedure a try.

If we can't get the current version of Apple Mobile Device Support to install, we'll try installing the previous version.

In your Start Menu, open Computer.

In Computer, Open Local Disk C:\ or whichever drive you have your program files installed on.

Open the "ProgramData" folder.

Open the "Apple" folder.

Open the "Installer cache" folder.

In there, you should see a bunch of Apple Mobile Device Support folders. Open the one with the most recent version number. Doubleclick on the AppleMobileDeviceSupport.msi in there.

Does that install go through? If so, can you successfully connect your iPhone now?

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Answer 7

Dec 7, 2011 3:18 AM in response to b noir

There aren't any previous instances of AMDS showing, they all appear to have been wiped when clearing apple off of the computer.

I've tried running the installs with reduced swervcie also btw.

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Answer 8

Dec 7, 2011 1:39 PM in response to paulfromsouthwick

Hi - i restored back my computer to when i had the previous versions of AMDS and entries in the AMDS director..

Basically at the moment - Itune is all upto date, it just will not install AMDS (currently says need a newer version - previous msi version in cache are 2010 so i they will be too old).

any further suggestions. Shall i just competely reinstall windows 7!?

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Answer 9

Dec 8, 2011 3:35 PM in response to paulfromsouthwick

I have found a sloution that worked perfectly.

No Matter what the Apple Mobile Device Service (AMDS) would not install for the latest version of Itunes. Everthing else would. I noticed that the AMDS service was still running ~(even when i uninstalled it or deleted it)

I uninstalled all Apple products again.

Ran CCLEANER registry cleaner - this removed loads of old unused registry items relating to AMDS - this was key to stop the AMDS service running

Installed I-Tunes etc again. AMDS still would not install

I then followed the step below exactly for 32 bit (he provides you with the files you need and where to put them)

I found when extracting i couldnt extract to the Apple folder as he asks so extracted elsewhere and then moved the Mobile Device Support folder to the correct location

http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/#comment-800

i completed all teh steps as he lists them and it all worked.

Hope it works for anyone else looking at this. Let him and me know...

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Answer 10

b noir

Level 9

72,336 points

Dec 8, 2011 5:17 PM in response to paulfromsouthwick

Gosh ... the Aurelius technique still works for 10.5.x? (I used to refer people to this a couple of years ago, but not for at least a year.)

Many thanks for reporting back with your resolution, Paul. (I've got Aurelius re-bookmarked now.)

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Answer 11

Dec 8, 2011 11:52 PM in response to b noir

yeh - they have kept it updated with latest files. thanks for your assistance earlier.

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Answer 12

Nov 1, 2013 9:10 AM in response to paulfromsouthwick

This worked for me, but with some modifications!

http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/#comment-2761

Hope this will help other!! 🙂

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Answer 13

pulu-mt

Level 1

1 points

Jul 27, 2014 12:00 PM in response to paulfromsouthwick

I did all the tricks in the book, but still, the appleMobiledevice support64.msi keeps rolling back on my brand new Toshiba Laptop with genuine Win 8.1 updated.

I have unzipped Itunes, and got seperate files. All the files install, except this file .

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Answer 14

turingtest2

Level 10

278,061 points

Jul 27, 2014 1:43 PM in response to pulu-mt

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.

In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.

If that fails try the advice on rolling back to the last build of iTunes that worked for you.

tt2

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