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I can't access my gmail and facebook account

Hi, since December 5th I can't access my google accounts (gmail, youtube etc.) and facebook account. I've tried with both firefox and safari. I reset safari, empty the cache and so on, but nothing happened. I did everything that both google and facebook told me to, but nothing helped.The wierdest thing is that I can access my google accounts and facebook from another PC's. another thing is that since yesterday, when I turn on my Mac, I have for a couple of minutes small earth image, and then a small finder image, and onlt after 3 minutes or so I can choose my user and enter my Mac. All those things make me thing that the problem is with my Mac. Thanks for your help, Avital

PowerMac, Mac OS X (10.4.11), G5 processor

Posted on Dec 7, 2011 6:23 AM

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Question marked as Best reply

Posted on Dec 7, 2011 7:23 AM

First, if at all possible make a backup of the drive in its present configuration. If something goes wrong during repair attempts and makes things worse you will have a backup. You will have to decide how to work this in the light of any present backups you may have, for example, a backup that may be a few days out of date. In that case you may want to keep that one and make a second backup of this as they are now, though I realize people often don't have a lot of empty drives sitting around.


Boot from the System Installer disc that came with your computer or is the one for the version you currently have on there, select language if applicable, choose utilities, run Disk Utility and verify (and repair if necessary) the drive. You can verify a drive from DU on your main drive while booted but I have found this can result in incorrect reporting of errors. To repair your drive you have to run it from a drive other than the boot drive anyway.


Next, boot from your drive in [Safe Mode|http://docs.info.apple.com/article.html?artnum=107393] and repair permissions. You can repair permissions while booted from the installer disc but this uses the permissions configuration on the installer disc which may be out of date if you have run any updates on your computer. Booting your computer to Safe Mode restricts the number of things running on your computer while permissions are being run and does a bit of spring cleaning at the same time.


+Reading+

[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]


[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]


[Disk Utility's Repair Disk Permissions 10.0-10.6|http://docs.info.apple.com/article.html?artnum=25751]


"Try Disk Utility" (modified from [http://support.apple.com/kb/TS1417])


1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)

Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

3. Click the First Aid tab.

4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

5. Select your Mac OS X volume.

6. Click Repair. Disk Utility checks and repairs the disk."


Then boot in Safe Mode, (holding Shift key down at bootup; takes longer to boot this way so be patient), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]


[What is Safe Boot, Safe Mode? (Mac OS X)|http://support.apple.com/kb/HT1564]


[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]


[Mac OS X 10.4, 10.5- Computer shuts down during Safe Boot|http://support.apple.com/kb/TA24054]

11 replies
Question marked as Best reply

Dec 7, 2011 7:23 AM in response to avitalr

First, if at all possible make a backup of the drive in its present configuration. If something goes wrong during repair attempts and makes things worse you will have a backup. You will have to decide how to work this in the light of any present backups you may have, for example, a backup that may be a few days out of date. In that case you may want to keep that one and make a second backup of this as they are now, though I realize people often don't have a lot of empty drives sitting around.


Boot from the System Installer disc that came with your computer or is the one for the version you currently have on there, select language if applicable, choose utilities, run Disk Utility and verify (and repair if necessary) the drive. You can verify a drive from DU on your main drive while booted but I have found this can result in incorrect reporting of errors. To repair your drive you have to run it from a drive other than the boot drive anyway.


Next, boot from your drive in [Safe Mode|http://docs.info.apple.com/article.html?artnum=107393] and repair permissions. You can repair permissions while booted from the installer disc but this uses the permissions configuration on the installer disc which may be out of date if you have run any updates on your computer. Booting your computer to Safe Mode restricts the number of things running on your computer while permissions are being run and does a bit of spring cleaning at the same time.


+Reading+

[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]


[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]


[Disk Utility's Repair Disk Permissions 10.0-10.6|http://docs.info.apple.com/article.html?artnum=25751]


"Try Disk Utility" (modified from [http://support.apple.com/kb/TS1417])


1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)

Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

3. Click the First Aid tab.

4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

5. Select your Mac OS X volume.

6. Click Repair. Disk Utility checks and repairs the disk."


Then boot in Safe Mode, (holding Shift key down at bootup; takes longer to boot this way so be patient), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]


[What is Safe Boot, Safe Mode? (Mac OS X)|http://support.apple.com/kb/HT1564]


[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]


[Mac OS X 10.4, 10.5- Computer shuts down during Safe Boot|http://support.apple.com/kb/TA24054]

Dec 8, 2011 6:08 AM in response to Limnos

Hi, Thank you for the answer.

I did everything you told me to, But I still can't access my google account.

It did change something with facebook, now I can access my account but

I can't do anything in it, When I press on the events for example, it just keep

loading and loading, same with gmail (it's always load).


After that I reinstall the whole OS, but - nothing happened.

Any ideas, solutions?


Thanks again, Avital

Dec 8, 2011 9:29 AM in response to avitalr

Well, I can see that they must have done something with YouTube. I don't sign on with an account but with Firefox on Tiger, YouTube is a real mess. It takes forever to load a page, films play but I don't see any video and tha audio takes a minute to start even with a simple film. Oddly, I also have Safari 3.0.4 and YouTube does play in that.


I know the above isn't specifically adressing your issue but there may be several factors at work, both from your end and from theirs.

Dec 8, 2011 9:57 AM in response to Limnos

I'm sure that there are problems with google because they recently changed the youtube appearance and the gmail appearance, but because I have problems with facebook to I know it's also a problem on my side. Do you think that maybe I need to use an older version of safari or firefox for this issue to be solved (i'm currently using 4.0 and 3.6 accordingly)? another idea?


Thanks

Dec 8, 2011 10:10 AM in response to avitalr

another thing is that since yesterday, when I turn on my Mac, I have for a couple of minutes small earth image, and then a small finder image, and onlt after 3 minutes or so I can choose my user and enter my Mac

The earth symbol means it thinks it's supposed to Netboot off a Sever... in System Preferences>Startup Disk pref pane, set it to your internal drive.

Dec 8, 2011 11:23 PM in response to BDAqua

Problem solved! I talk to my ISP, and they told me that the problem was in my router. The guy said that the MTU (see link - http://en.wikipedia.org/wiki/Maximum_transmission_unit) size on my router was 0, and that's why I couldn't enter to some secure servers (like Gmail, Facebook and recently Dropbox). We changed it and now everything works just fine 🙂

Dec 9, 2011 12:37 PM in response to avitalr

Thanks, that is a strange one, but different Routers do need different ones.


• 1500. The largest Ethernet packet size; it is also the default value. This is the typical setting for non-PPPoE, non-VPN connectionss.

• 1492. The size PPPoE prefers.

• 1472. Maximum size to use for pinging. (Bigger packets are fragmented.)

• 1468. The size DHCP prefers.

• 1460. Usable by AOL if you don't have large email attachments, etc.

• 1430. The size VPN and PPTP prefer.

• 1400. Maximum size for AOL DSL.

• 576. Typical value to connect to dial-up ISPs

I can't access my gmail and facebook account

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