albertfromoshawa
Level 1 (0 points)

Q: i get a message Apple Application support is required,reinstall iTunes plus err 2,all this happened since last update reinstalling does'nt fix problem

Since doing an update months ago,when i click on iTunes i get a message saying :

 

Apple Application Support was not found.

 

Apple Application Support is required to run iTunes.Please uninstall iTunes,then install iTunes again.

 

Error 2 (Windows error 2)

 

Reinstalled numerous times,no difference,starting to give up and abandon apple products !!!!!.

Windows Vista

Posted on Dec 7, 2011 9:21 AM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,124 points)
A:
Error 2 (Windows error 2)

 

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

 

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

 

http://www.apple.com/itunes/download/

 

Download and install the free trial version of WinRAR:

 

http://www.rarlab.com/

 

Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

 

Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

 

Does it install properly for you? If so, does iTunes launch properly now?

 

If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Posted on Dec 8, 2011 12:15 AM

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albertfromoshawa

Q: i get a message Apple Application support is required,reinstall iTunes plus err 2,all this happened since last update reinstalling ... more

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  • Helpful answers

  • by iPod Whisperer,Helpful

    iPod Whisperer iPod Whisperer Dec 7, 2011 3:14 PM in response to albertfromoshawa
    Level 3 (775 points)
    Dec 7, 2011 3:14 PM in response to albertfromoshawa

    http://support.apple.com/kb/ht1923

     

    If you did not use the linked article to reinstall iTunes, you need to try it again following those instructions.

     

    Also check that your virus software is not interfering with what you are trying to do.

     

    i

  • by b noir,Solvedanswer

    b noir b noir Dec 8, 2011 12:15 AM in response to albertfromoshawa
    Level 9 (72,124 points)
    Dec 8, 2011 12:15 AM in response to albertfromoshawa
    Error 2 (Windows error 2)

     

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, does iTunes launch properly now?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • by albertfromoshawa,

    albertfromoshawa albertfromoshawa Dec 8, 2011 11:44 AM in response to b noir
    Level 1 (0 points)
    Dec 8, 2011 11:44 AM in response to b noir

    Hi...

     

    I did reinstall as per your instructions and i was able to get itunes up but when i connect my ipod i get the message " An ipod has been detected,but it could not be identified properly "

     

    I do see it in my computer as and my ipod but when itunes comes up it changes to drive H.

     

    Also when i try to open any tutorials in itunes it says " Check network connections and try again ".

     

    Thanks for your help...

  • by b noir,

    b noir b noir Dec 8, 2011 1:10 PM in response to albertfromoshawa
    Level 9 (72,124 points)
    Dec 8, 2011 1:10 PM in response to albertfromoshawa

    Is that a nano, albert?

     

    I'm no expert with that particular error, but if so  the following document is probably a good place to start:

     

    iPod nano: Error message saying that iPod 'could not be identified properly'

  • by redknite13,

    redknite13 redknite13 Dec 17, 2011 8:07 AM in response to b noir
    Level 1 (0 points)
    Dec 17, 2011 8:07 AM in response to b noir

    hello "b noir", i came across this link when i am searching for the solution to my problem installing itunes 10 on my notebook. but i am not successful... i tried doing what you suggested, but when i do the manual AAS install that you were referring, it gave me this long error msge.

     

    let me type it for you, this is a bit long huh...

     

    "An error occurred during the installation of assemby 'policy 8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicKeyTo ken="1fc8b3b9a1e18e3b",processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT:..."

     

    That's so long, but still I typed it manually, for this problem to be resolved. I just want an itunes here in my laptop.

    Any can please help me with this one? Please I beg you all, help me with this error...

  • by b noir,

    b noir b noir Dec 17, 2011 12:13 PM in response to redknite13
    Level 9 (72,124 points)
    Dec 17, 2011 12:13 PM in response to redknite13
    "An error occurred during the installation of assemby 'policy 8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.6195",publicKeyTo ken="1fc8b3b9a1e18e3b",processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT:..."

     

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.

     

    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?

     

    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

  • by redknite13,

    redknite13 redknite13 Dec 18, 2011 6:26 AM in response to b noir
    Level 1 (0 points)
    Dec 18, 2011 6:26 AM in response to b noir

    Hello noir,

     

    I did the Windows Update... And I am stuck with two Windows Update.

     

    1) Error code 643 - Security Update for MIcrosoft Visual C++ 2008 Service Pack

    2) Error code 9C47 - Windows Internet Explorer 9 for Windows 7 for x64 - based Systems

     

    I don't know what to do now, I have tried plenty of time to update but it always fail.

     

    I even tried the Windows Update troubleshooter. Please help me sir... Please.

  • by b noir,

    b noir b noir Dec 18, 2011 1:45 PM in response to redknite13
    Level 9 (72,124 points)
    Dec 18, 2011 1:45 PM in response to redknite13

    Doublechecking, red. Is that first one the "Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)"?

  • by jarchill,

    jarchill jarchill Jan 23, 2012 1:58 PM in response to b noir
    Level 1 (0 points)
    Jan 23, 2012 1:58 PM in response to b noir

    b_noir, yes, that is the correct update (KB2538243)...I am having the exact same terrible issues that has destroyed my iTunes on my laptop.  Any solutions yet?  Please help.

  • by jarchill,

    jarchill jarchill Jan 26, 2012 4:43 PM in response to jarchill
    Level 1 (0 points)
    Jan 26, 2012 4:43 PM in response to jarchill

    After days of unsuccessful attempts of various suggestions found on the web, I finally fixed it the hard way by basically reinstalling Windows (In-place upgrade):

     

    http://support.microsoft.com/kb/2255099

  • by Jammmmy,

    Jammmmy Jammmmy Jan 26, 2012 5:11 PM in response to albertfromoshawa
    Level 1 (5 points)
    Jan 26, 2012 5:11 PM in response to albertfromoshawa

    Don't know if this will help you but it fixed mine.  https://discussions.apple.com/message/17374864#17374864

  • by jimbooma,

    jimbooma jimbooma Nov 25, 2013 7:37 AM in response to albertfromoshawa
    Level 1 (0 points)
    Nov 25, 2013 7:37 AM in response to albertfromoshawa

    thank you b noir, u advise was very usefull, i didnt have a clue why it had a problem finishing the instalation. and after endless browsing it was greatlt appreciated......................

     

     

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, does iTunes launch properly now?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

    See the answer in context