How long should it take icloud.com to update from changes made to address book?

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How long should it take icloud.com to update from changes made to address book?

We've had a lot of issues with our address book so before I do too many changes (ie. delete duplicates, updates) I want to make sure that everything is synching correctly.

I am making the changes in address book, on contact from "iCloud". I am seeing some changes being made at icloud.com - do I just need to be more patient? Does it take time? Or should it update as soon as I hit refresh contacts.

We've had so many issues getting address book to work properly - it seems we are really close to a solution.

Thanks for your help.

iMac, iOS 5.0.1

Posted on Dec 7, 2011 9:45 AM

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Answer 1

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Winston Churchill

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Dec 7, 2011 9:55 AM in response to mrscameron87

Welcome to the Apple Community.

Changes take place immediately for me.

You might also take a look at this User Tip, to ensure you understand the differences between the different accounts in Address Book before adding, amending or deleting contacts.

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Answer 2

mrscameron87 Author

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Dec 7, 2011 10:04 AM in response to Winston Churchill

It seems like we have all of that in place -

I'm getting the impression that it is no longer updating though.

Again, I am making changes to the address book, but the changes are not reflecting on my icloud.com account.

Does the volume of contacts make a difference? There are about 4,000.

It would make sense to me that the changes would go through right away but, alas.

Sigh - this has been such a pain!

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Answer 3

Dec 7, 2011 10:19 AM in response to mrscameron87

Can't really comment on that number of contacts, I have around 550.

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Answer 4

Csound1

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Dec 7, 2011 10:48 AM in response to mrscameron87

mrscameron87 wrote:

It seems like we have all of that in place -

I'm getting the impression that it is no longer updating though.

Again, I am making changes to the address book, but the changes are not reflecting on my icloud.com account.

Does the volume of contacts make a difference? There are about 4,000.

It would make sense to me that the changes would go through right away but, alas.

Sigh - this has been such a pain!

I have a similar (slightly larger) number of contacts, changes take seconds at most, almost instantaneous.

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Answer 5

mrscameron87 Author

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Dec 7, 2011 12:30 PM in response to mrscameron87

So, does anyone know why it might be happening very fast for me?

I've closed address book and reopened and there are still changes that aren't happenning....

It seems very strange.

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Answer 6

mrscameron87 Author

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Dec 7, 2011 12:30 PM in response to Csound1

So, does anyone know why it might be happening very fast for me?

I've closed address book and reopened and there are still changes that aren't happenning....

It seems very strange.

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Answer 7

Csound1

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Dec 7, 2011 12:38 PM in response to mrscameron87

In Address Book are you sure you are adding to the correct account?

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Answer 8

mrscameron87 Author

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Dec 7, 2011 12:48 PM in response to Csound1

Yea - it says "iCloud All Contats"

Even contacts that I have deleted from my address book are still showing up on my iCloud.

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Answer 9

mrscameron87 Author

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Dec 7, 2011 12:50 PM in response to mrscameron87

Oh my goodness.... I just did all this work in the address book - and when I closed it and opened it again - all the contacts, email addresses and changes I had made are back!!!! Because I assume they are synching from iCloud, and since iCloud is not updating it is not remembering my changes....

If no one has any further advice, do you know who I might be able to contact. Long story short - iCloud and my address book are not synching... and it's causing problems! Help!!

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Answer 10

Csound1

Level 9

60,027 points

Dec 7, 2011 1:00 PM in response to mrscameron87

Open Address Book>Preferences>Accounts, verify that iCloud is present, list any additional accounts for me when you post back

Open System Preferences>Mail Contacts and Calendars, verify that contacts is turned on

Open System Preferences>iCloud and verify that contacts are turned on there

Then go to www.iCloud.com, login and verify that the online contacts are as you want them to be.

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Answer 11

mrscameron87 Author

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Dec 7, 2011 1:01 PM in response to Csound1

I have all of that set up correctly - But the contacts are NOT the way that we want them to be at iCloud.com.... I'm hoping that by changing the address book it will update iCloud form duplicates etc....

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Answer 12

Csound1

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Dec 7, 2011 1:04 PM in response to mrscameron87

I would take it to the Apple Store and let them check it out, according to your post you have set it up correctly.

But did you actually verify as I asked or is this from memory (I ask only because only 15 seconds elapsed between my asking and you answering the question).

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Answer 13

mrscameron87 Author

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Dec 7, 2011 1:10 PM in response to Csound1

I have been dealing with this all day - I know the problem doesn't lie with the accounts. We have discovered that when I make changes on iCloud, they update all immediately to address book - but when I make a change to address book it isn't sending that change to iCloud- at least not fast enough - because it is taking so long, when address book syncs with iCloud again, since they are still on iCloud, they are simple coming back into my address book...

example -

In address book, I delete a contact "Sue Brown".... when I look in iCloud, she is still there.

I close address book to do something else.

When I open address book again, "Sue Brown" is still there.

If I delete "Sue Brown" from iCloud, she is gone from both right away.

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Answer 14

Csound1

Level 9

60,027 points

Dec 7, 2011 1:12 PM in response to mrscameron87

Apologies for asking, at this stage I would take it to Apple and let them figure it out, from here it looks as though you did it all correct so I am stumped.

😟

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Answer 15

mrscameron87 Author

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Dec 7, 2011 1:13 PM in response to Csound1

Thanks so much for you help! So frusturating.

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