Previous 1 2 Next 17 Replies Latest reply: May 24, 2013 5:55 AM by TTaemo
Krahnin Level 1 Level 1

The majority of pictures I take right-side-up still transfer to my computer in landscape mode. Sure this was annoying, but in the past I could easily fix it by simply selecting them all and telling the computer to rotate them clockwise. However, now I am unable to rotate any picture I transfer from my device to my computer harddrive. Upon copying and pasting them to my computer, it still brings them in, in landscape mode (rotated 90 degrees to the left to be precise). However, when I try to rotate them I get the error message "you cannot rotate this image. The file might be in use or open in another program, or the file or folder might be read-only." I have double checked for a fact that none of these images are read-only, and I have even tried restarting my computer then rotating the images with no other application open....


Also, when I try opening up Windows photo viewer and doing them one by one...upon pushing the rotate button it appears to work. The picture rotates. But if I click next or try to close the window and have it save I get the message, "Windows Photo Viewer cannot save the changes to this picture because there's a problem with the picture's file properties."


Any idea what might be going on or how I can fix this? Thank you in advance for anyone who can offer me any assistance in this matter. Your time is greatly appreciated.

iPhone 4, iOS 4.3.3
  • AdjuvantJohn Level 1 Level 1

    Camera orientation information is contained in EXIF metadata which some software still ignores.


    You have an EXIF problem, as well as a file and folder permissions problem, which is a separate issue.


    Apple and Adobe, along with many others, are following the EXIF metadata policy of all the major camera manufacturers.


    For more detail of this subject look at

  • Hoffffy Level 1 Level 1

    I've got the same problem on my iPhone 4S running iOS 5.0, Yet never had a problem like this before on my iPhone 3GS

  • nursejo01 Level 1 Level 1

    Right on Hoffffy! I have the same experience. Once the pictures are downloaded on my PC, I open each individually with "paint", I am able to rotate and save.... the fix for now. Hopefully Apple will come with a patch to rectify their corrupt metadata.

  • deftdrummer Level 1 Level 1

    I too am having this same problem on my iPhone 4 only a little different. I can transfer to my Mac just fine and the pictures show up correctly.


    The problem lies with uploading to a message board online - the images upload rotated 90 degrees. I have also seen this on other message boards.


    What gives? This is so annoying.

  • PinchOfNaCl Level 1 Level 1

    I can rotate pictures of objects or scenery but not people.  The 4S has face recognition so I'm guessing it has a slightly different format with some extra information when the photo contains a face.  Windows doesn't handle this new format.  Photos without a face are in the same format as earlier iPhones.


    BTW - rotating and saving in Paint will result in a loss of quality.  JPEG is lossy and everytime it gets uncompressed and recompressed you lose something.

  • PinchOfNaCl Level 1 Level 1

    Solved it!  It's the EXIF tag "Region Type" = Face.  If you remove that tag the photos will rotate in Windows Photo Viewer. 

    Here's how I did it.


    Download exiftool from

    Extract and run from the command line.  Here are some examples:

        exiftool -RegionType= IMG_0050.JPG

        exiftool -RegionType= IMG_0050.JPG

    First example is a single file, second one is a whole directory.


    You'll need to have exiftool.exe in a directory in the search path or put the full path in front of it.  If that is to technical for you, search for another tool.

  • PinchOfNaCl Level 1 Level 1

    oops, second example should be:

        exiftool -RegionType= *.JPG

  • ElaineHeathcote Level 1 Level 1

    I have found that pictures taken on the iPad 3 have the same problem, in that for some pictures, but not all (and I have yet to decipher what file property is causing the issue) can be rotated but cannot be saved, and gives the message "windows photo viewer can't save the changes to this picture because there is a problem with the pictures file properties". Hopefully Apple will issue a fix soon!

  • PinchOfNaCl Level 1 Level 1

    It's a Windows problem - Apple can't fix it.  Windows Photo Viewer can't handle the tag that says where a face is.

  • westedge Level 1 Level 1

    @PinchOfNaCl - I tried:


    exiftool -RegionType= *.JPG


    but received:


    'exiftool' is not recognized as an internal or external command, operable program or batch file.


  • PinchOfNaCl Level 1 Level 1

    That msg is because exiftool is not in a directory that windows looks in. Three options: 1 specify the directory in the command, c:/whatever/exiftool 2. Put exiftool in a directory that windows looks in, eg c:/Windows/. 3 from the DOS prompt, change directory to the one that has exiftool and run from there, eg CD /users/you/pictures (if that is where you put the program).

  • drbschandra Level 1 Level 1

    Guys, I could roteate the photos by uploading to Picasa web and rotate online and download the albut to your disk.

  • Moazzem Level 1 Level 1

    i was facing the same problem then i update my iphone 5.0.1 to 5.1.1 and it solved my problem 100%

  • owestyo Level 1 Level 1

    I appreciate this is a windows problem but that is very poor from the biggest company in the world. So what does this mean all the photos I have taken are useless???? Even some of my videos are at an angle and have copied onto my pc on a 90 degree angle. Surly there is a fix for this it’s been months. Why don’t apply allow is to take of the face recognition setting. It’s not as if I can’t figure out to point the camera at someone’s face. The solution may be on this thread but I’m an average Joe and need this in plain English. 

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