Previous 1 2 Next 23 Replies Latest reply: Dec 10, 2012 2:32 PM by babs.malan
buckaroo14 Level 1 Level 1

I have finished an iPhoto book (latest version iphoto) and pressed BUY.

 

After it having all my itunes account info and correct card info, when I press "buy" i get the apple error 'donk' sound with no error coming up??

 

Whats going on?

 

I can't even find out what the error is, even though all my info is correct?

 

Under my VISA details, there is a blank 'code" box where I put my 3-digit security code in, then I just get this apple error noise and no error on whats wrong???

 

It wont let me go back or forward?- i have to FORCE QUIT??

 

Any ideas?

Reply by TalkieToaster3000 on Dec 10, 2011 12:18 PM Helpful

Hey guys its not a crash.  After throwing dishes at the wall in a rage I force quit the thing and went at it again.  and again...

 

and then my hand must have accidentally brushed the scroll function and I saw a SCROLL BAR appear LOL!!!

 

So its the fact that you need to scroll down.

 

I hope you get this before you (its too late for me hahah) go completely insane :-D

Reply by TalkieToaster3000 on Dec 12, 2011 8:37 PM Helpful

Well the scroll bar problem may not be what you are encountering.  The problem for me and the other user is that we never saw the two buttons: Purchase Book and Cancel.  For us all we saw was the "Buy Book" which we'd already pushed to get the ball rolling.  Then, we entered all our info and never saw the Purchase button because it was hidden below.  Why?  Because the stupid scrollbars in Lion go invisible and it wasn't at all apparent that in an app like that they would make the screen such that the top info would push the bottom down.  Again the scroll was invisible to us so we never thought of that option.

 

So without an obvious way to purchase the book and the fact that the "Buy Book" button was still in view the only thing to try was pressing that button.  Of course it didn't work.

 

I'm not sure what can be done in your case. 

Check your connection speed on speedtest.net if your speed is really slow or your connection is interrupted then it might make it impossible to process your order.  It is a huge transfer to upload a book.  My book was 450 meg when I exported it to pdf. 

 

There might be some hope in the advice from the person saying to submit the book in "safe mode".  Try that.

 

You shouldn't need to redo the book.

 

Sorry, that I don't have any real help for your problem

All replies

  • LarryHN Level 9 Level 9
    expertise.photosformac
    Photos for Mac

    Generally if the print products country in teh peferences is correct and if you re-enter (not just verify) your information at the apple store account tab it will resolve this

     

    LN

  • natimia Level 1 Level 1

    I have no problem placing the order but when it takes you to the assemble page it crashes after trying to assemble just the 3rd page of an 84 page book.

    It kicks me out completely.  I have no idea what is left to try.

    Any luck? Did you get to the assembly part yet?

  • jpolatin Level 1 Level 1

    Same problem here. Assembly process freezes at page 3. I have to force quit to stop. I hope that this is just a temporary problem with their system this evening.

  • natimia Level 1 Level 1

    I hate to say it but it has been happening to me since yesterday and then again today.  No luck. I tried deleting a bunch of files and nothing.  I don't know what else to try.  I read things about a so called "safe mode" upload but I have no idea what that is.

  • buckaroo14 Level 1 Level 1

    Well my book is complete, and then it takes me to the buy page with my itunes info and account.

     

    It keeps showing up my security code on the back of the card, which is all correct.

     

    When I press "buy book" it just keeps "clonking" without a pop up error? so I have no idea why it isnt going any further and nothing is highlighted?

    Have re-entered my details and even a NEW card and still the same

     

    It now won't let me leave iphoto or this page so I have to FORCE QUIT?

     

    Anyone know of a UK phone number relating to purchasing an iBook photo album?

     

    I might have to start again with an alternative photo book with a different company??

  • Raphaël Tidas Level 1 Level 1

    Same "third page crash" issue here.

    My books are XL sized.

    I tried to convert to pdf a few blank books. (control + click the main window)

    Not all templates are crashing. Maybe a lead...

     

    What template did you start with ?

  • buckaroo14 Level 1 Level 1

    im not sure I can see what template i used as i'v eactually finished the book and don't want to lose it?

     

    Is is possible to change "the book" template and keep all my text and photos in the same order? and that would let me buy it?

  • Raphaël Tidas Level 1 Level 1

    just duplicate the book, then try to change the book template. First choice may be your original one except for color.

    (you won't be able to keep original text and order...)

  • Raphaël Tidas Level 1 Level 1

    What about the "convert to pdf" available via Ctrl+click the main window (not with the printing path) ?

  • TalkieToaster3000 Level 1 Level 1

    Hey guys its not a crash.  After throwing dishes at the wall in a rage I force quit the thing and went at it again.  and again...

     

    and then my hand must have accidentally brushed the scroll function and I saw a SCROLL BAR appear LOL!!!

     

    So its the fact that you need to scroll down.

     

    I hope you get this before you (its too late for me hahah) go completely insane :-D

  • buckaroo14 Level 1 Level 1

    Thanks Talkietoaster!

     

    Thats it!

     

    Not obvious at all, even for Apple and i;m sure I tried scrolling in a rage!

     

    You have saved me hours of re-doing my book only to come up across that same thing again!

     

    Book now compiled and being sent - thank you again!

  • LarryHN Level 9 Level 9
    expertise.photosformac
    Photos for Mac

    Boot into safe mode and

    Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.

     

     

    if the preview is correct then order while in safe mode - after ordering reboot back to normal mode

     

    LN

  • paulfromesher Level 1 Level 1

    I have same problem

     

    iPhoto 11 and 10.7.2

     

    Ordered calendar week ago. Lastm two days trying to order Photobook and get oops the store is unavailable

     

    Really annoying

     

     

    Tried the PDF preview still failed

  • stephanie209 Level 1 Level 1

    HELP!! I am trying to order a book that I stayed up all night last night making (since the deadline for submitting an ibook for Canadian delivery by Christmas Eve is the 12th) and it keeps saying it is unable to process my order and to try again later. This first attempt said I needed to update account information which I did and it was correct...just missing the security code which I re-entered...Since then it takes forever to compile the pages and then sends me this message. Wondering what Talkie was referring to when he discoverd the scroll bar....what scroll bar and in what process of the order did this magical scroll bar get your order processed....I'm about to hurl the computer out the window and wish I could call a human at iBooks to ream them out!! I was counting on this as a gift for Christmas and now I have missed the deadline...through no fault of my own (at least from what I can tell...I have never had issues ordering books before).

    ARGGGGG! Help from someone would be much appreciated!

    Deep breathe......

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