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Cannot send mail an error occurred while delivering this message what's up?

I'm getting that message and cannot send mail

iPad

Posted on Dec 7, 2011 6:56 PM

Reply
12 replies

Dec 7, 2011 7:23 PM in response to Philly_Phan

Philly - "an error occurred while delivering this message" is what I think the OP is referring to.


Make sure that your password and username are correct and filled in - including in the Outgoing Mail Server section of the mail settings - tap the arrow next to smtp.xxx.com (whatever it says there) and then tap the arrow next to smtp.xxx.com (whatever it says there) under the primary server Setting. Even if it says that the username and password are optional, fill it in anyway.


If that doesn't work, restart the iPad and see if you can send mail then.


Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


If that doesn't work, delete the email account and then start all over and add it back into the mail settings.

May 22, 2013 3:44 PM in response to Milad-3SN

Here's how our problem was solved:


One of our users was having the same issue, then noticed that his mailbox was *literally* out of quota! We use GoogleApps for business, and it's setup on all our iOS devices as Exchange. Turns out that he couldn't send through Exchange, though he could receive just fine. It wasn't an issue with the credentials, since the account being setup as Exchange, it uses the same credentials to send/receive.


Adding the same email account to the iPad as an IMAP account allowed him to send just fine.


Went to the webmail interface of Google, and sure enough, he was at 25GB out of 25GB used. After freeing up a couple of GBs and letting the changes propagate to the iPad, it was able to send again.


Hope this helps someone else.

Cannot send mail an error occurred while delivering this message what's up?

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